Shelter Scotland
Shelter Scotland

Charity registered in Scotland SC002327

Are you passionate about Housing and ending Homelessness?

Shelter Scotland helps half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure, one day, no one will have to turn to us for help.  We’re here so no one has to fight bad housing or homelessness on their own.


Current vacancies

Supporter Engagement Executive

  • Full time
  • £34,085.47
  • Edinburgh / Glasgow - a combination of the two with travel to attend meetings at Shelter Scotland Offices as necessary (Hybrid)
  • Closing 17th April 2024

Are you an experienced Supporter Engagement Executive with a can-do approach to drive engagement with our key audiences? Then join us to fight for housing justice and you could soon be playing a vital role at the heart of Shelter Scotland.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet across Scotland, people struggle daily with homelessness, unfit conditions, sky-high rents, discrimination, and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Sitting under the Communications and Engagement team at Shelter Scotland, our tight-knit team comprises of a Supporter Mobilisation Manager, a Senior Marketing and Brand Executive, a Marketing Executive as well as a Supporter Engagement Executive (this role). As a team, we work to deliver on Shelter Scotland’s ambitious strategy by leading our activities that help driver engagement both on a local and national scale.

Our team also works closely with our other colleagues in Communications and Engagement, whether that be Communications Executives and Content producers, or Web Developers and UX Designers, you’ll be working alongside our colleagues to help deliver our objectives in helping our fight to end the housing emergency.

About the role

Working as a Supporter Engagement Executive, you will use your expertise to coordinate and deliver projects that are driving engagement with our key audiences. You will ensure that we have a mass of people who can provide their voices in support of the work we do, as well as encouraging new and existing supporters to have a voice.

As an experienced Supporter Engagement Executive, you’ll be working with our Income Generation teams to support with fundraising and awareness projects to maximise our impact with Scottish audiences. Not only helping us to ensure that Shelter Scotland can deliver on its supporter strategy, you will use mass-mobilisation to achieve supporter growth which will help us to win our campaigns and achieve long-term change.

Your day to day role will involve working with the Supporter Mobilisation Manager to develop and test new supporter propositions and strategies, as well as producing powerful and engaging approaches and materials that align with our Shelter Scotland brand.

This role is vital in helping us to build strong supporter relationships and create long-term commitment to the work Shelter Scotland does and allow us to continue our fight.

About you

You’ll need to be confident on working on ambitious multi-channel awareness or fundraising campaigns that can drive supporter acquisition or retention, as well as being able to inspire and motivate our supporters to take action. As well as having excellent communication skills, you’ll be a data-driven individual who is able and confident to assess the impact of work while adopting a test and learn approach. What’s more, you’ll be knowledgeable on integrated channel planning as well as have a familiarity with paid media, including display, PPC, SEO and social media advertising. Ideally, you’ll also have experience of using CRM Systems, Google Analytics, and email marketing software as well as knowledge of digital fundraising platforms.

Shortlist
Closed vacancies
This vacancy has now closed

Advocacy Officer

  • Full time
  • £33,417
  • Edinburgh with Hybrid Working
  • Closing 20th March 2024

Do you have a good understanding of social and/or economic policy issues and a proven ability to undertake policy development or campaigning work on specific issues in a wider context?

Then join Shelter Scotland as an Advocacy Officer and you could soon be playing a vital role in helping us to deliver positive change for those affected by the housing emergency in Scotland.

About Shelter Scotland

We exist to defend the right to a safe home and fight the devastating impact the housing emergency has on people and society. We do this with campaigns, advice and support – and we never give up. We believe that home is everything.

A home is a fundamental human right, yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction.. We need ambitious, best-in-class individuals who are passionate about our cause to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. What’s important isn’t your level of education or the opportunities which you have had, it’s about you and how you seize the opportunities ahead of you. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

The wider Communications and Advocacy department is responsible for promoting Shelter Scotland’s brand and leading our policy advocacy, public campaigning, and digital communications to fight the housing emergency and achieve change for people who do not have a safe, secure, or affordable home in Scotland.

Our work targets national and local government as well as communities and stakeholder groups. We use rigorous research, client insight and human stories to develop advocacy action plans and public campaigns for change to tackle the root causes of Scotland’s housing emergency. The Advocacy team sits within the Communications and Advocacy department and includes our advocacy, public affairs and our Empty Homes team.

About the role

You will contribute to the wider team’s work of advocating for the structural changes that are needed to solve the housing emergency, in line with Shelter Scotland’s strategic objectives. Specifically, advocating to a wide range of audiences on the need to increase the supply of social homes and strengthening people’s housing rights. You will be advocating for these changes yourself, as well as supporting the wider team and organisation in doing so.

The role will involve:

  • Building relationships with both internal and external stakeholders.
  • Producing high quality written outputs such as briefings, consultation responses and reports.
  • Data and policy analysis.
  • Influencing and informing stakeholders on Shelter Scotland’s policy positions.

About you

First and foremost, we are looking for an individual who is driven by a desire for social change and to fight housing inequality. You will be someone who is able to build relationships with key stakeholders, analyse evidence to form policy positions, identify opportunities for advocacy work and who can advocate for change using high-quality written outputs as well as face-to-face influencing.

A good understanding of how the Scottish Government, the Scottish Parliament and Scottish Local Authorities are formed, operate and develop new policies is important too. Familiarity with housing and homelessness policy would be useful but is not essential.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Administrative Assistant Executive Support

  • Part time
  • £16,517 pro-rata
  • Edinburgh or Glasgow with Hybrid Working
  • Closing 20th March 2024

Are you a logical thinker with a can-do approach, flexible outlook and proven experience of providing efficient administrative support to senior management teams? Then join Shelter as an Administrative Assistant – Executive Support and you could soon be playing a vital role at the heart of Shelter Scotland.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Shelter Scotland is one of our many directorates here at Shelter and currently comprises of 2 main departments – Communications and Advocacy and Operations. Our Communications and Advocacy Teams work on all external communications as well as our campaigning and policy advocacy, while our Operations team delivers advice and advocacy for people in housing need, including our national Helpline, Community Teams and Law Service.

The Administrative Assistant - Executive Support will work closely with our Director and wider Directorate Leadership Team (DLT) which comprises the Director, the Assistant Director for Communications and Advocacy and 3 Heads of – Communications and Engagement; Services; Community. DLT meets monthly, ensuring oversight of all aspects of the development and delivery of Shelter Scotland’s plans. DLT are supported by Business Partners from HR, Finance and Learning & Organisational Development.

We’re now looking to welcome an Administrative Assistant who can provide support not only to the Directorate Leadership Team but to the Directorate as a whole as we move forward.

About the role

Working with, and reporting to, the EA to the Director, we’ll rely on you to provide excellent administrative and project support to our key project leads. You’ll also be responsible for supporting the effective communication and collaboration between the Director, DLT and the Directorate in order to help us achieve our strategic and operational objectives. On any given day you might be managing team members’ inboxes and calendars, organising travel, setting up meetings, taking minutes or helping to prepare reports/papers for board meetings. And when it comes to helping with the development and administration of our core systems, again, you’ll get to play your part. In short, you won’t be short of interest, challenge and variety.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

Already with some relevant experience, you’re great at using your own initiative to prioritise your workload according to the demands of the day, anticipating changes and responding professionally, adeptly and positively. You’re also used to providing a high standard of support across a range of activities and projects and adept at building effective and positive working relationships with senior leaders and key stakeholders alike. As well as having excellent communication, advocacy and Interpersonal skills, you’re well organised, great at planning and able to demonstrate discretion and commitment. What’s more, you enjoy working at pace and, while preferring to act autonomously, know how and when to ask for help - and are comfortable doing so. In terms of office IT skills, you’ll need good knowledge of Microsoft Office applications such as Teams, Word, Excel, PowerPoint, SharePoint and Skype.

Shortlist
This vacancy has now closed

Content Designer

  • Full time
  • £33,417
  • Home/office based or a combination of the two (Remote)
  • Closing 14th March 2024

Do you have experience of producing high quality, accurate content, preferably including content dealing with online advice plus a real desire to further develop? Then join Shelter Scotland on a fixed-term contract as a Content Designer and you could soon be playing a vital role within our Communications and Engagement team’s digital function.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

Our Digital team is tasked with creating and delivering high-quality, user-friendly digital content on the Shelter Scotland website that’s informed by user need. Users get reassurance from an excellent experience. Accordingly, the content needs to be of an exceptional standard so that they leave the site confident about what they need to do next to assert their housing rights.

As a Content Designer you’ll collaborate closely with colleagues including two other Content Designers, a Senior Content Owner and Digital Lead, a UX Designer and User Researcher and a Web Developer and Web Content Editor

You’ll also work with internal stakeholders at Shelter Scotland, including housing advisers, policy specialists, legal teams, senior management.

About the role

This role is key in helping to ensure that our online housing rights information fully supports our strategic goal, namely that everyone can defend their housing rights by accessing our advice services. As well as creating and communicating helpful and reliable user-focussed content to ensure an excellent user experience, you’ll get to take part in research and discovery to identify user needs. Once identified, we’ll rely on you to then design and maintain content based on such needs to agreed content production processes and best practice accessibility principles. And, all the while, you’ll be part of an agile team that’s dedicated to iterating and improving our digital advice. Reviewing the work of other content designers from the users’ perspective, giving constructive feedback, testing content with users and publishing and editing on a content management system – these are just some of the responsibilities you can look forward to.

About you

To succeed, you’ll need proven experience of communicating complex information to users. You will have experience of producing high quality, accurate content, preferably including content dealing with online advice. You’ll also need the ability to research, analyse and convey complex information clearly. Experience of, or familiarity with, content design would be useful too. However, this is not as essential as your commitment to working together with others to create the very best digital advice. If choosing to work predominantly from home, you must be willing to attend regular meetings at Shelter Scotland offices.

Shortlist
This vacancy has now closed

National Project Manager – Scottish Empty Homes Partnership

  • Full time
  • £45,828
  • Hybrid – from our Edinburgh Office and homeworking
  • Closing 17th March 2024

Do you have proven experience at a senior level of project development work, either gained directly with empty homes, or in related areas such as regeneration, housing investment or housing strategy? Then join Shelter Scotland as National Project Manager – Scottish Empty Homes Partnership and you could soon be playing a leading role in project managing the work of this vital initiative.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

Part of an award-winning Communication & Policy Department, our Scottish Empty Homes Partnership (SEHP) is a Scottish Government funded project aimed at enabling private sector empty homes to be brought back into use across Scotland. The Partnership achieves this via a mix of policy work, capacity building, training, best practice sharing and awareness raising with councils, community groups and others. It’s also home to the national Empty Homes Advice Service - a public facing advice line that anyone can call for help or to report an empty home.

About the role

Promoting the importance of bringing empty homes back into use as one of a number of ways of addressing housing supply shortfalls in Scotland is just one of the challenges awaiting you here.

Acting as the public face of the SEHP, we’ll look to you to provide strategic direction and project management to the SEHP in Phase 2 and ensure that the aims and objectives set by the Scottish Government are met. You’ll also be responsible for helping the Government to implement its Housing to 2040 strategy and commitment to empty homes aspects of a National Acquisition Plan.

Supporting local authorities and other parties to take a data driven strategic approach to empty homes work will be important too, as will encouraging the development of consistent evidence-base methods for recording the scale and nature of empty homes locally and overseeing the delivery of SEHP funded Kickstarter projects run by local authorities and third sector organisations. And, when it comes to line managing members of the team, again, we’ll count on you.

About you

As well as related experience that includes managing and delivering contracts, partnerships or services, you have a good understanding of the housing policy landscape. You’re also aware of the issues experienced by those impacted by bad housing and homelessness and which contribute to the housing emergency.

Excellent leadership and management skills, evidenced by a track record of supporting and line managing staff, are important too, as is the ability to engage and influence a range of stakeholders. Indeed, you’re great at proactively building key relationships, taking a strategic approach to developing new ones and ensuring they’re aligned with key strategic priorities.

What’s more, you’re used to managing budgets and financial reports and have a demonstrable ability to understand and apply relevant health and safety, safeguarding and data protection legislation and policy.

Shortlist
This vacancy has now closed

Senior Housing Rights Worker

  • Full time
  • £33,417
  • North, East or West of Scotland and flexible working
  • Closing 19th February 2024

Has your experience of advice work given you a good understanding of money and debt support, the ability to supervise and support others and a real desire to progress your specialist level knowledge? Then join Shelter Scotland as a Senior Housing Rights Worker and you could soon be playing a vital role in helping to build the financial resilience of people in Scotland with poor financial health.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

We recently launched a new 3-year partnership with a leading UK bank, with a strategy centred on building the UK’s financial resilience. Together we aim to break the vicious cycles that leave people with poor financial health which may negatively impact their housing situation. The project aims to improve and challenge financial resilience by delivering specialist advice and interventions and gaining evidence and insight into the issues.

In our Community Team, we identify, investigate and intervene in housing and homelessness issues. We are engaged in our local communities to understand the housing issues people are facing, and we apply our expertise to work toward solutions. Lived experience of the housing emergency informs everything we do.

About the role

You’ll be responsible for providing money and debt advice, advocacy and casework to clients, focusing on homelessness prevention and financial resilience. We’ll also rely on you to devise a programme of housing and financial health/resilience workshops, and to deliver these to a variety of audiences, including clients and their families, local professionals and volunteers.

You will act as a leader within the project and the wider Communities Team to help deliver and evidence our strategy at an operational level. We will count on you to line manage, supervise, coach and mentor a housing rights worker.

About you

To succeed, you’ll need to have experience of working with, and influencing, a range of internal and external stakeholders and enjoy collaborating with people from other teams and organisations. You’ll also need great time management skills, an enthusiasm for delivering workshops and presentations and a willingness to challenge practice and hold people to account. A flair for leading and motivating others and enthusiasm for defining the delivery of the project as it continues to evolve. Adept at engaging with individuals and communities, you enjoy gathering evidence and identifying insights, issues and trends. What’s more, you present information and arguments in a clear and compelling way and have excellent problem-solving skills. Proficiency using IT like Word, Excel, email, internet and in-house CRM systems is also required.

Shortlist
This vacancy has now closed

HR Business Partner

  • Full time
  • £50,616
  • Home based with the occasional requirement to travel to Shelter locations across the UK
  • Closing 7th January 2024

Are you a strategic HR Business Partner with demonstrable experience of partnering with leadership teams to deliver organisational change? Do you want to work with one of the UK’s leading housing and homelessness charities to enable the delivery of our exciting new strategy?

About you

Already an accomplished HR Business Partner, you will be able to hit the ground running, offering people management support and enabling the People strategy across a range of Shelter’s services.

You will have:

• The ability to successfully build positive working relationships with senior leaders, offering strategic insight, with the ability to coach and challenge as appropriate.

• Demonstrable experience partnering with leadership teams to deliver organisational change.

• Excellent communication skills and the ability to successfully share information with diverse groups of people, helping to build their understanding of people management practices and policies.

• Detailed, up-to-date, working knowledge of employment law, being CIPD qualified or equivalent or demonstrable relevant experience

About the role and team

In this key role, you will build influential relationships with our leadership teams and provide strategic partnering to identify goals and priorities, translating these into clear People plans to support the achievement of business objectives. You will support constructive conflict management, with the ability to lead on challenging situations and empower mangers to do the same.

In addition, you will work with the Head of HR Business Partnering and Employee Relations on the continued development and delivery of the wider People and Culture plan and share responsibility with Learning & Organisational Development colleagues to create, deliver and evaluate training for our people.

Situated within the Strategy Enablement directorate, the HR Delivery department is on its way to becoming a centre of excellence, with the HR Business Partner role playing a significant part in this.

We are happy to discuss flexible working and what we can do to support your development as an HR professional.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Legal Secretary

  • Full time
  • £27,528
  • Edinburgh / Hybrid working
  • Closing 17th December 2023

Do you have proven experience of audio and copy typing, managing team diaries and setting up and maintaining filing systems, ideally in a legal service environment? Then join Shelter Scotland on a fixed-term contract as a Legal Secretary and you could soon be playing a vital support role within our Scottish Housing Law Service.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

Based in Edinburgh, Glasgow and Dundee, but serving all of Scotland, our Scottish Housing Law Service is funded by the Scottish Government and Scottish Legal Aid Board. It also receives income through legal aid casework. This particular role is based at our Edinburgh office.

About the role

As a Legal Secretary, you’ll be responsible for audio and copy typing, including the typing of legal documents, often to tight deadlines. We’ll also rely on you to manage the team's diaries and assist with the running of seminars and training activities by producing training notes and publicising and administrating the courses. Dealing with telephone and written enquiries from clients, lawyers or Shelter staff, providing a reception service, sorting the post, helping to produce financial information and opening and closing files on our case management CRM system – all are aspects of this interesting and varied role.

About you

To succeed, you’ll need a demonstrable relevant background and good written and verbal communication skills, including a professional telephone manner. Experience of financial procedures would be useful, but isn’t as essential as proficiency in the use of Microsoft Office applications such as Word, Excel, email and internet and the ability to deal confidentially and tactfully with sensitive information.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Housing Rights Worker

  • Full time
  • £30,374
  • Glasgow (flexible working considered)
  • Closing 5th December 2023

Do you have some experience of advice work, preferably with a focus on housing issues, and a real desire to advance your specialist level knowledge? Then join Shelter Scotland as a Housing Rights Worker and you could soon be playing a vital role in helping to identify and resolve the homelessness and bad housing issues facing local communities.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

Our three Communities Teams are responsible for identifying, investigating and intervening in housing and homelessness practice issues. We engage with our local communities to understand the issues people are facing and apply expert housing knowledge, insight and analysis to identify solutions to them. As well as providing advice and advocacy for individuals, we also use our insight, relationships and influence to drive systemic change, always ensuring that Lived experience is at the heart of everything we do.

About the role

As a Housing Rights Worker, you’ll be responsible for delivering high quality housing advice and advocacy in our offices, in community settings and remotely in line with local pressing issues. That will involve developing relationships within communities through a range of interactions, including delivering housing rights workshops. It will also involve engaging, enabling and empowering people with lived experience of homelessness to share their story, give their views and participate in interventions at a local and national level. Influencing a range of stakeholders and decision makers across the housing sector will be important too. And, when it comes to harnessing strong relationships with external partners or recording stories, data and evidence to develop insight that helps us drive systems change, again, well count on you.

About you

Already with some relevant experience, you’re used to working with a variety of internal and external stakeholders, have great time management skills and enjoy collaborating with people from other teams and organisations. The ability to listen to, engage and empower individuals and communities will be key. So will your willingness to challenge practice and hold people to account – including influencing decision makers. Adept at presenting information and arguments in clear and compelling ways, you have a real enthusiasm for delivering workshops and presentations too. What’s more, you’re a creative problem solver with an innate ability to gather evidence and identify insights, issues and trends and are proficient using Word, Excel, email, the internet and in-house CRM systems.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Content Designer

  • Full time
  • £33,417
  • Home/office based or a combination of the two
  • Closing 3rd December 2023

Do you have experience of producing high quality, accurate content, preferably including content dealing with online advice plus a real desire to further develop? Then join Shelter Scotland on a fixed-term contract as a Content Designer and you could soon be playing a vital role within our Communications and Engagement team’s digital function.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

Our Digital team is tasked with creating and delivering high-quality, user-friendly digital content on the Shelter Scotland website that’s informed by user need. Users get reassurance from an excellent experience. Accordingly, the content needs to be of an exceptional standard so that they leave the site confident about what they need to do next to assert their housing rights.

As a Content Designer you’ll collaborate closely with colleagues including two other Content Designers, a Senior Content Owner and Digital Lead, a UX Designer and User Researcher and a Web Developer and Web Content Editor. You’ll also work with internal stakeholders at Shelter Scotland, including housing advisers, policy specialists, legal teams and senior management.

About the role

This role is key in helping to ensure that our online housing rights information fully supports our strategic goal, namely that everyone can defend their housing rights by accessing our advice services. As well as creating and communicating helpful and reliable user-focussed content to ensure an excellent user experience, you’ll get to take part in research and discovery to identify user needs. Once identified, we’ll rely on you to then design and maintain content based on such needs to agreed content production processes and best practice accessibility principles. And, all the while, you’ll be part of an agile team that’s dedicated to iterating and improving our digital advice. Reviewing the work of other content designers from the users’ perspective, giving constructive feedback, testing content with users and publishing and editing on a content management system – these are just some of the responsibilities you can look forward to.

About you

To succeed, you’ll need proven experience of communicating complex information to users. You will have experience of producing high quality, accurate content, preferably including content dealing with online advice. You’ll also need the ability to research, analyse and convey complex information clearly. Experience of, or familiarity with, content design would be useful too. However, this is not as essential as your commitment to working together with others to create the very best digital advice. If choosing to work predominantly from home, you must be willing to attend regular meetings at Shelter Scotland offices.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Senior Empty Homes Adviser

  • Full time
  • £33,417
  • Edinburgh (Hybrid working)
  • Closing 3rd December 2023

Has your considerable experience of providing telephone and email advice, possibly including having worked in a housing related environment, given you the ability to work with a wide variety of stakeholders both statutory and non-statutory? Then join Shelter Scotland on a fixed-term contract as a Senior Empty Homes Adviser and you could soon be playing a leading role within our Empty Homes Advice Service.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

The Scottish Empty Homes Partnership is hosted by Shelter Scotland, and has been funded by the Scottish Government since 2010. The current funding commitment runs until end of March 2024. The Partnership works to deliver a number of strategic objectives. These include helping to implement its Housing to 2040 strategy and encouraging every Local Authority to adopt a strategic approach to bringing empty homes back into use. Another key objective is the delivery of an Empty Homes Advice Service (EHAS) that takes queries from members of the public, as well as practitioners engaged in empty homes work.

About the role

As Senior Empty Homes Adviser, you’ll be responsible for the effective delivery of the Advice Service and the line management of an Adviser, delivering a professional, impartial, pragmatic and outcome focused telephone and email advice service to empty homeowners, those with concerns about, or interested in buying and renovating, empty homes, plus empty homes practitioners. Highlighting key themes, trends and barriers and best practice to colleagues in the Partnership to support the overall project aims will be an important aspect of the role, as will supporting the work of the wider Partnership. Gathering and analysing data, providing evidence-based information and leading activities which market the service – all are aspects of this interesting and varied role.

About you

Your proven relevant background will need to include some experience of staff supervision. You should also be able to manage your time effectively to prioritise different areas of your work to meet project objectives. Confident in your ability to interact effectively with professionals and members of the public using your strong soft communication skills, proficiency using casework recording systems, or a willingness to learn new IT systems, is also required.

How to apply

Please click the link below to apply. You are required to submit a CV and a supporting statement. The supporting statement should include responses to the ‘About You’ points in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Empty Homes Adviser

  • Full time
  • £30,374
  • Edinburgh (hybrid working)
  • Closing 3rd December 2023

Has your experience of advice/customer service gained working with a range of clients given you the ability to interact effectively with professionals and members of the public alike? Then join Shelter Scotland on a fixed-term contract as an Empty Homes Adviser and you could soon be playing a vital role within our Empty Homes Advice Service.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

The Scottish Empty Homes Partnership is hosted by Shelter Scotland, and has been funded by the Scottish Government since 2010. The current funding commitment runs until end of March 2024. The Partnership works to deliver a number of strategic objectives. These include helping the Scottish Government to implement its Housing to 2040 strategy and encouraging every Local Authority to adopt a strategic approach to bringing empty homes back into use. Another key objective is the delivery of an Empty Homes Advice Service (EHAS) that takes queries from members of the public, as well as practitioners engaged in empty homes work. That’s where you come in.

About the role

As an Empty Homes Adviser, you’ll be responsible for delivering a professional, impartial, pragmatic and outcome focused telephone and email advice service to empty homeowners, those with concerns about, or interested in buying and renovating, empty homes, plus empty homes practitioners. You’ll also be able to contribute to the digitalisation of some of our advice content to encourage self-serving, as well as to activities which will help market the advice service to reach the intended audience. And, when it comes to undertaking some complex enquiries or cases supported by your line manager and other members of the Scottish Empty Homes Partnership team, again, we’ll rely on you to deliver.

About you

To succeed, you’ll need to be well-organised, with a proven relevant background and excellent time management and communication skills. You’ll also need to be proficient using a range of IT tools to carry out your work, including Microsoft Office applications, internet and email etc. Experience of using case management systems would be useful too, or the willingness and ability to learn new IT systems. You should also be happy to maintain and develop your advice knowledge and expertise and contribute to marketing activities when required.

How to apply

Please click the link below to apply. You are required to submit a CV and a supporting statement. The supporting statement should include responses to the ‘About You’ points in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them

Shortlist
This vacancy has now closed

Top job! Head of Advocacy

  • Full time
  • £55,778
  • Edinburgh/Home Working
  • Closing 29th November 2023

Do you have a proven track record of devising, managing and leading successful campaigns to influence Scottish or UK political institutions plus good people management skills? Then join Shelter Scotland as Head of Advocacy and you could soon be leading the team that produces compelling, outcome focused influencing programmes for change that have lived experience and anti-racism at their heart.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

Our Communications and Advocacy department promotes Shelter Scotland’s brand and leads our public campaigning and digital communications to achieve change for those that don’t have a safe, secure or affordable home in Scotland. Within it, our Advocacy team is responsible for developing our policy positions at a national and local level and campaigning on housing and homelessness issues aimed at tackling the root causes of Scotland’s housing crisis. It also hosts the Scottish Government funded Scottish Empty Homes Partnership that supports local government Empty Homes Officers and supports local people to bring homes back into meaningful use.

About the role

As Head of Advocacy, you’ll have overall management and operational responsibility for our Policy Advocacy and Supporter Engagement Teams. That will involve line managing and supporting the development of three direct reports, as well as other team members as required. You’ll also get to work closely with the Assistant Director of Communications and Advocacy to set the strategic policy agenda, direction and development for the team. Managing, coordinating and overseeing all outputs from the team and ensuring insight gained from service users, client data trends and expert research, analysis and policy development shape our strategic policy agenda will be key, as will ensuring we are fully GDPR compliant. And, when it comes to deputising for Head of C&P when required on key campaigns and policy matters or acting as a spokesperson for Shelter Scotland’s key issues to the media, key stakeholders and formal institutions, again, we’ll rely on you.

About you

To succeed, you’ll need a senior level understanding of Scotland’s political and public policy scenes, including a detailed working knowledge of the Scottish Government, Scottish Parliament and Committee processes. You’ll also need to be knowledgeable about how public policy is made, influenced and shaped. Experience of managing externally funded projects and having budgeting and financial accountability for project deliverables is also required, as is project management experience - especially in a research, political or policy environment. Crucially, you’re used to managing and motivating a diverse team with wide-ranging skill sets and relish the opportunity to champion and drive our future output.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Assistant Shop Manager

  • Part time
  • £22,617 pro-rata
  • Glasgow
  • Closing 27th November 2023

We're looking for an inspirational people person to join us as an Assistant Shop Manager and working in our Glasgow Stockwell Shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Top job! HR Services Manager

  • Full time
  • £45,639
  • Remote or hybrid, with regular travel to London
  • Closing 8th November 2023

Are you a customer driven HR professional with a sound understanding and knowledge of employment law? Do you want to work for an organisation where you will have the opportunity to drive innovative change which supports the people who work for Shelter? If the answer is yes, then join Shelter as a HR Services Manager and you could soon be playing a vital role at the heart of our HR Delivery team.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination, and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

The HR Delivery team is made up of c35 people, we partner and support a wide range of organisational activities including providing advice and guidance to over 1300 staff on employee relations issues, managing and supporting organisational change projects and transfers, employee engagement, reward, and recognition, talent, recruitment, and selection, managing payroll processes, and ensuring that HR policies and procedures are developed and updated.

The HR delivery team sits in our Strategy Enablement directorate which is led by the Executive Director of Strategic Enablement and four Assistant Directors, the Strategy Enablement directorate brings together our core enabling support functions of HR Delivery, Finance, Tech & Data, Governance, Planning and Property.

We do not see our support functions as merely transactional, but we are both enablers and keepers of Shelter’s strategic objectives. Striving to be a centre of excellence we work with colleagues to ensure organisational objectives are clear and strategically aligned, whilst supporting with the removal of any internal obstacles that emerge on the way.

About the role

This true HR Generalist role involves ensuring the effective management of the provision of HR services and acting as the gateway to customers requiring specialist support within other HR teams at Shelter including our Resourcing and Talent or Employee Relations departments.

You will lead the team responsible for overseeing the handling of all internal HR guidance and support provided as a first line of support, we’ll also rely on you to oversee the administration of the end-to-end employee life cycle process and act as custodian of our HR Brand and HR Policies and Procedures.

The team are mostly remote working but attend our Old Street, London office one day a week with this role attending London on a regular basis to meet with the team.

About you

Already with some HR experience under your belt, you know how to provide great customer service and are able to articulate what a great HR function looks and feels like.

A willingness to challenge the ‘status quo’ would be an advantage too. Not least, to enable us to achieve administrative excellence in our goal of equipping Shelter in the development and management of its people and providing leadership to colleagues through a period of change where we shift and refine our approach to becoming a centre of shared service excellence.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension, and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support, and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Shortlist
This vacancy has now closed

Top job! Organisational Development Programme Manager

  • Full time
  • £61,664
  • Home based or Shelter office based anywhere in UK with regular travel to London and other locations expected
  • Closing 5th November 2023

Are you an exceptional Organisational Development Professional? Do you have significant experience of bringing together a wide range of views and translating complex data into meaningful solutions to trial, with clear outcomes?

About the role

People are now, more than ever, looking for employment that can provide them with valuable and meaningful experiences, experiences that create a sense of belonging, that add to their sense of individual value and experiences that show them that their employer is genuinely invested in their wellbeing. They’re looking for trust, mutual respect, support, flexibility, and autonomy. In short, focusing on creating a better workplace culture: the key ingredients to achieving true organisational wellbeing.

This role will play a crucial part in providing research which could result in the reshaping of our organisational structure, policies, and practices to accurately trial a reduced- hours working week, while maintaining the effectiveness of our organisational strategy.

About You

We are seeking a highly motivated and experienced Organisational Development Consultant to lead a high-profile project for Shelter; the investigation and trial of reducing working hours with no impact on pay or strategic outputs.

  • You will be an exceptional communicator who is able to bring together people across a geographically dispersed complex organisation to share views.
  • You will foster an atmosphere of inclusivity and cooperation to ensure every member of our workforce has a voice.
  • You will have exceptional project leadership experience and be meticulous in your approach to defining outcomes.
  • You will conduct significant research, analysis and be able to present findings which are well-informed, tailored to our organisation.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination, and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About The Team

The HR Delivery team is made up of c.35 people, we partner and support a wide range of organisational activities including providing advice and guidance to over 1300 staff on employee relations issues, managing and supporting organisational change projects and transfers, employee engagement, reward, and recognition, talent, recruitment, and selection, managing payroll processes, and ensuring that HR policies and procedures are developed and updated.

The HR delivery team sits in our Strategy Enablement directorate which is led by the Executive Director of Strategic Enablement and four Assistant Directors, the Strategy Enablement directorate brings together our core enabling support functions of HR Delivery, Finance, Tech & Data, Governance, Planning and Property.

We do not see our support functions as merely transactional, but we are both enablers and keepers of Shelter’s strategic objectives. Striving to be a centre of excellence we work with colleagues to ensure organisational objectives are clear and strategically aligned, whilst supporting with the removal of any internal obstacles that emerge on the way.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Housing Rights Worker - Families

  • Full time
  • £29,012
  • Glasgow
  • Closing 25th October 2023

Are you a confident and effective communicator, ideally with some experience of advice work, possibly with a focus on housing issues? Then join Shelter Scotland as a Housing Rights Worker – Families and you could soon be playing a vital role within our Big Lottery Community Funded Future Foundation for Families project.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

The Future Foundation for Families project is Lottery funded and has three key priorities, with the overarching goal of creating change in the housing system for families. These priorities are - empowering families so they can drive their own housing journey; magnifying the voices and experiences of families facing homelessness and bad housing; and developing partnerships to build knowledge and capacity. This is your opportunity to come and help us achieve our goals.

About the role

As a Housing Rights Worker, we’ll look to you to carry out intentional casework that involves working alongside families to achieve positive housing outcomes. You’ll also be responsible for helping to build partnerships with other organisations that also work with families and where we can offer second tier housing and capacity building support (e.g. through workshops and information sharing) so that they can empower their clients to enforce their own rights. A key focus will be on gathering, analysing and sharing evidence and insight obtained from our engagements with families in Glasgow to give us insight into the housing system and its impact. Supporting consultation exercises, hosting conversation cafes, facilitating peer to peer sessions and obtaining service user feedback – all are aspects of this interesting, varied and vital role within a project that will enable us to progress our strategic aim of effecting long term systems change in the housing and homelessness system.

About you

This is a great opportunity to work to uphold housing rights, ensure families have access to appropriate advice, are listened to and feel in control of their housing journey. You’ll need a proven ability to work collaboratively and a real enthusiasm for delivering workshops and presentations and preferably some knowledge and experience of housing and/or social justice work. The ability to listen to, engage and empower individuals and communities, challenge practice, hold people to account and influence decision makers would be a definite advantage too, as would a flair for solving problems creatively.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Housing Rights Worker

  • Full time
  • £29,012
  • Glasgow, Scotland and flexible working opportunities
  • Closing 9th October 2023

Do you have some experience of advice work, preferably with a focus on housing issues, and a real desire to advance your specialist level knowledge? Then join Shelter Scotland as a Housing Rights Worker and you could soon be playing a vital role in helping to identify and resolve the homelessness and bad housing issues facing local communities.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

Our three Communities Teams are responsible for identifying, investigating and intervening in housing and homelessness practice issues. We engage with our local communities to understand the issues people are facing and apply expert housing knowledge, insight and analysis to identify solutions to them. As well as providing advice and advocacy for individuals, we also use our insight, relationships and influence to drive systemic change, always ensuring that Lived experience is at the heart of everything we do.

About the role

As a Housing Rights Worker, you’ll be responsible for delivering high quality housing advice and advocacy in our offices, in community settings and remotely in line with local pressing issues. That will involve developing relationships within communities through a range of interactions, including attendance at meetings, events and 121 engagement. It will also involve engaging, enabling and empowering people with lived experience of homelessness to share their story, give their views and participate in interventions at a local and national level. Working alongside a range of stakeholders to deliver advice and rights promotion workshops and delivering 2nd Tier advice to other services to build their capacity to act on behalf of their service users will be important too. And, when it comes to harnessing strong relationships with external partners or recording stories, data and evidence to develop insight that helps us drive systems change, again, well count on you.

About you

Already with some relevant experience, you’re used to working with a variety of internal and external stakeholders, have great time management skills and enjoy collaborating with people from other teams and organisations. The ability to listen to, engage and empower individuals and communities will be key. So will your willingness to challenge practice and hold people to account – including influencing decision makers. Adept at presenting information and arguments in clear and compelling ways, you have a real enthusiasm for delivering workshops and presentations too. What’s more, you’re a creative problem solver with an innate ability to gather evidence and identify insights, issues and trends and are proficient using Word, Excel, email, the internet and in-house CRM systems.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Housing Rights Worker – Money and Debt

  • Full time
  • £29,012
  • Flexible working – North, East or West of Scotland
  • Closing 1st October 2023

Do you have some experience of advice work, an understanding of money and debt support and a real desire to develop your knowledge within this field? Then join Shelter Scotland as a Housing Rights Worker – Money and Debt and you could soon be playing an important role in helping to build the financial resilience of people in Scotland with poor financial health.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

We recently launched a new 3-year partnership with a leading UK bank, with a strategy centred on building the UK’s financial resilience. Together we aim to break the vicious cycles that leave people with poor financial health which may negatively impact their housing situation. The project aims to improve and challenge financial resilience by delivering specialist advice and intervention and gaining evidence and insight into the issues.

In our Community Team, we identify, investigate and intervene in housing and homelessness issues. We are engaged in our local communities to understand the housing issues people are facing, and we apply our expertise to work toward solutions. Lived experience of the housing emergency is at the heart of everything we do.

About the role

You’ll be responsible for providing money and debt advice, advocacy and casework to clients, including homelessness prevention and financial resilience. We’ll also rely on you to deliver housing and financial health/resilience workshops to a variety of audiences, including clients and their families, local professionals and volunteers

About you

To succeed, you’ll need to be used to working with, and influencing, a range of internal and external stakeholders and enjoy collaborating with people from other teams and organisations. You’ll also need great time management skills, an enthusiasm for delivering workshops and presentations and a willingness to challenge practice and hold people to account. Adept at engaging with individuals and communities, you enjoy gathering evidence and identifying insights, issues and trends. What’s more, you present information and arguments in a clear and compelling way and have excellent problem-solving skills. Proficiency using IT like Word, Excel, email, internet and in-house CRM systems is also required.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Assistant Shop Manager

  • Part time
  • £21,255 pro-rata
  • Edinburgh, Forrest Road
  • Closing 24th September 2023

We're looking for an inspirational people person to join us as an Assistant Shop Manager in our furniture shop in Edinburgh, Forrest Road. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Senior Housing Rights Worker

  • Full time
  • £32,055
  • Aberdeen or Dundee base with hybrid working supported
  • Closing 22nd August 2023

Are you an influential and collaborative individual with experience of advice work and a good understanding of money and debt support? Are you a natural at supervising and supporting others and have a desire to progress your specialist level knowledge? If so, join Shelter Scotland as a Senior Housing Rights Worker and you could be soon playing a key role in helping to build the financial resilience of people in Scotland with poor financial health.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

In our three Communities Teams, we identify, investigate and intervene in housing and homelessness practice issues. We are engaged in our local communities to understand the issues people are facing, and we apply expert housing knowledge, insight and analysis to identify solutions to them. As well as providing advice and advocacy for individuals, we use our insight, relationships and influence to drive systemic change. Lived experience is at the heart of everything we do.

About the role

This multi-faceted role will involve delivering and overseeing high quality housing advice and advocacy in our offices, in community settings and remotely in line with local pressing issues. Coordinating developing, delivering and evaluating case work, 2nd Tier advice and rights promotion to create change for individuals and communities will also be key. We will also rely on you to lead and contribute to strategic interventions and outcomes in line with our strategy and delivery model and establish, nurture and develop effective relationships within communities and with key external stakeholders.

You will work alongside people who are experiencing homelessness and bad housing to identify issues facing local communities and support the Community Manager with internal and external reporting against our outcomes, while also acting as a leader within the Team to help deliver Shelter’s strategy at an operational level, including holding line management responsibility for up to three people. Using evidence and insight to identify trends to recommend and implement interventions, change themes, and Shelter’s strategic aims is also a key element of this role.

About you

Already with some relevant experience of advice work, preferably with a focus on housing issues, and with the ability to progress specialist level knowledge, you will also be a natural communicator and leader, able to motivate others to great effect. You will have a proven track record of working with a range of internal and external stakeholders and have a flair for challenging practice and holding people to account as well as being able to influence decision makers. Well-versed at presenting information and arguments in a clear and compelling way and being able to listen to, engage and empower individuals and communities are both essential attributes, while proficiency using IT like Word, Excel, email, internet and in house CRM systems is also required.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Senior Housing Rights Worker Scotland

  • Full time
  • £32,055
  • Glasgow
  • Closing 16th August 2023

Are you an influential and collaborative individual with experience of advice work and a good understanding of money and debt support? Are you a natural at supervising and supporting others and have a desire to progress your specialist level knowledge? If so, join Shelter Scotland as a Senior Housing Rights Worker and you could be soon playing a key role in helping to build the financial resilience of people in Scotland with poor financial health.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

In our three Communities Teams, we identify, investigate and intervene in housing and homelessness practice issues. We are engaged in our local communities to understand the issues people are facing, and we apply expert housing knowledge, insight and analysis to identify solutions to them. As well as providing advice and advocacy for individuals, we use our insight, relationships and influence to drive systemic change. Lived experience is at the heart of everything we do.

About the role

This multi-faceted role will involve delivering and overseeing high quality housing advice and advocacy in our offices, in community settings and remotely in line with local pressing issues. Coordinating developing, delivering and evaluating case work, 2nd Tier advice and rights promotion to create change for individuals and communities will also be key. We will also rely on you to lead and contribute to strategic interventions and outcomes in line with our strategy and delivery model and establish, nurture and develop effective relationships within communities and with key external stakeholders.

You will work alongside people who are experiencing homelessness and bad housing to identify issues facing local communities and support the Community Manager with internal and external reporting against our outcomes, while also acting as a leader within the Team to help deliver Shelter’s strategy at an operational level, including holding line management responsibility for up to three people. Using evidence and insight to identify trends to recommend and implement interventions, change themes, and Shelter’s strategic aims is also a key element of this role.

About you

Already with some relevant experience of advice work, preferably with a focus on housing issues, and with the ability to progress specialist level knowledge, you will also be a natural communicator and leader, able to motivate others to great effect. You will have a proven track record of working with a range of internal and external stakeholders and have a flair for challenging practice and holding people to account as well as being able to influence decision makers. Well-versed at presenting information and arguments in a clear and compelling way and being able to listen to, engage and empower individuals and communities are both essential attributes, while proficiency using IT like Word, Excel, email, internet and in house CRM systems is also required.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Volunteering Administrator

  • Full time
  • £26,166
  • Can be based in any of these locations - London, Bristol, Birmingham, Norwich, Bournemouth, Merseyside, Manchester, Blackburn, Newcastle, Plymouth, Sheffield, Edinburgh, Glasgow, Dundee or Aberdeen
  • Closing 20th August 2023

Do you have strong administrative and office IT skills, plus proven experience of experience of planning and coordinating events logistics across a whole event’s lifecycle, including providing on-the-ground event support? Then join Shelter as a Volunteering Administrator and you could soon be playing a vital support role within our Volunteering team.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

The Volunteering Team is a welcoming, collaborative, and supportive team sitting within Shelter’s Equity, Inclusion & Culture Directorate, who are passionate about the positive impacts of volunteering for both individuals and causes.

Shelter engages around 2,000 volunteers in our shops, hubs, and local communities. The Volunteering Team support the mobilisation of volunteers to deliver Shelter’s strategic priorities, enabling best practice approaches to volunteer involvement. We are delivering an increasingly coordinated, consistent approach to how we engage volunteers across Shelter and Shelter Scotland, providing the infrastructure and insight to ensure all our volunteers have a quality volunteering experience.

About the Role

As a Volunteering Administrator, you will be integral to the coordination of the Volunteering Team’s work in developing a consistent, inclusive, and high-quality volunteering offer. You’ll be delivering administrative support across the team, enabling smooth delivery of the service. This will include managing our busy Mailboxes, processing recruitment checks for volunteers and administrating our volunteer database, Better Impact. You’ll use the database to complete data reporting and providing ad hoc database support where required, including using your knowledge to advise on new process development.

You’ll be equipping volunteer managers in their role by providing training demonstrations and creating written guidance to enable them to use our database and to follow volunteering processes. You’ll also provide ad hoc admin support across the team, keeping us organized including coordinating meetings and managing team meeting agendas.

You’ll be a key member of the team with in-depth knowledge and understanding on volunteering processes and policies to promote our volunteering culture across Shelter and Shelter Scotland.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

We welcome applications from people who have enthusiasm for the world of volunteering, however no prior work experience in this area is necessary as we are happy to support your learning

Strong administration skills, excellent attention to detail and great people skills are essential to this role. Comfortable taking ownership of processes and confident in your ability to introduce new ideas, methods or processes, you have great project coordination skills and work well in a fast-paced environment where handling multiple demands, planning ahead and prioritising your workload is key.

A proactive approach, lots of initiative and a flair for applying logic and creativity to problem solving are all important too. So are excellent customer service and relationship building skills and the ability to drive communication to ensure timely delivery. Proficiency using Microsoft Office applications such as Word and Excel, SharePoint, Outlook is also required, together as is experience of using a database.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Assistant Shop Manager - Glasgow Stockwell Community Shop

  • Part time
  • £21,255 pro-rata
  • Glasgow
  • Closing 19th July 2023

We're looking for an inspirational people person to join us as an Assistant Manager and work in our Glasgow Stockwell Shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Apply to be part of our team and be the change you want to see in society.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shortlist
This vacancy has now closed

Assistant Shop Manager

  • Part time
  • £21,255 pro-rata
  • Edinburgh
  • Closing 16th July 2023

We're looking for an inspirational people person to join us as an Assistant Manager in our furniture shop in Edinburgh Morningside. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Senior Housing Rights Worker

  • Full time
  • £32,055
  • North/East or West of Scotland
  • Closing 5th July 2023

Has your experience of advice work given you a good understanding of money and debt support, the ability to supervise and support others and a real desire to progress your specialist level knowledge? Then join Shelter Scotland as a Senior Housing Rights Worker and you could soon be playing a vital role in helping to build the financial resilience of people in Scotland with poor financial health.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

We recently launched a new 3-year partnership with a leading UK bank, with a strategy centred on building the UK’s financial resilience. Together we aim to break the vicious cycles that leave people with poor financial health which may negatively impact their housing situation; through Shelter’s emergency services, piloting new programmes to challenge unfair systems, and empowering communities with their rights. In short, the project aims to improve and challenge financial resilience by delivering specialist advice and intervention and gaining evidence and insight into the issue.

About the role

This particular role will involve engaging with people with lived experience of homelessness and delivering and overseeing money and debt advice, advocacy and casework to clients, including tailored interventions, homelessness prevention and financial resilience. We’ll also rely on you to deliver housing and financial health/resilience workshops to clients and their families and provide support, training and rights awareness sessions to local professionals and volunteers. Co-producing and co-delivering responses to the community experience of the housing emergency will be an important aspect of the role too, as will acting as a leader within the communities team to help deliver our strategy at an operational. And, when it comes to line managing, supervising, coaching and mentoring a housing rights worker, again, we’ll count on you.

About you

Already with some relevant experience, you’re used to working with a range of internal and external stakeholders, have great time management skills and enjoy collaborating with people from other teams and organisations. What’s more, you’re adept at planning and managing pieces of work to challenge practice and effect change and not afraid to hold people to account. A flair for leading and motivating others and presenting information and arguments in a clear and compelling way is essential too, as is an enthusiasm for delivering workshops and presentations. Crucially, you have what it takes to listen to, engage and empower individuals and communities, gather evidence and identify insights, issues and trends, while proficiency using IT like Word, Excel, email, internet and in-house CRM systems is also required.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Housing Rights Worker

  • Full time
  • £29,012
  • North/East or West of Scotland
  • Closing 5th July 2023

Do you have some experience of advice work, an understanding of money and debt support and a real desire to develop your knowledge within this field? Then join Shelter Scotland as a Housing Rights Worker and you could soon be playing an important role in helping to build the financial resilience of people in Scotland with poor financial health.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

We recently launched a new 3-year partnership with a leading UK bank, with a strategy centred on building the UK’s financial resilience. Together we aim to break the vicious cycles that leave people with poor financial health which may negatively impact their housing situation; through Shelter’s emergency services, piloting new programmes to challenge unfair systems, and empowering communities with their rights. In short, the project aims to improve and challenge financial resilience by delivering specialist advice and intervention and gaining evidence and insight into the issue.

About the role

As a Housing Rights Worker, you’ll be responsible for providing money and debt advice, advocacy and casework to clients, including tailored interventions, homelessness prevention and financial resilience. We’ll also rely on you to deliver housing and financial health/resilience workshops to clients and their families, provide support, training and rights awareness sessions to local professionals and volunteers and co-produce and co-deliver responses to the community experience of the housing emergency. Establishing and developing relationships with communities - including people with lived experience of homelessness - recording stories data and evidence and using insights to actively contribute to interventions, change themes and Shelter’s strategic aims – all are aspects of this interesting and varied role.

About you

To succeed, you’ll need to be used to working with, and influencing, a range of internal and external stakeholders and enjoy collaborating with people from other teams and organisations. You’ll also need great time management skills, an enthusiasm for delivering workshops and presentations and a willingness to challenge practice and hold people to account. Adept at engaging with, listening to and empowering individuals and communities, you enjoy nothing more than gathering evidence and identifying insights, issues and trends. What’s more, you present information and arguments in a clear and compelling way and have excellent problem solving skills. Proficiency using IT like Word, Excel, email, internet and in-house CRM systems is also required.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Community Shop Manager - Shawlands

  • Full time
  • £21,255
  • Pollokshaws Road (Shawlands) Glasgow
  • Closing 4th July 2023

We're looking for an inspirational people person to join us as a Community Shop Manager in our Shelter shop on Pollokshaws Road, Shawlands. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

What are the benefits?

We offer a wide range of benefits, including 30 days annual leave, enhanced maternity/paternity leave, childcare vouchers and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme. Full training and support is also available to candidates that don't have retail experience but do possess all the other skills required to do the job.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

  • You are a naturally energetic person with an enthusiasm for managing and empowering people.
  • You know how to recruit and develop a team of volunteers
  • Your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs.
  • Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Assistant Shop Manager - Glasgow Union Street

  • Part time
  • £21,255 pro-rata
  • Glasgow Union Street
  • Closing 4th July 2023

We're looking for an inspirational people person to join us as an Assistant Manager and work in our Glasgow Union Street shop, you will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street, raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland, we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win the fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Assistant Shop Manager - Montrose Community Shop

  • Part time
  • £21,255 pro-rata
  • Montrose
  • Closing 4th July 2023

We're looking for an inspirational people person to join us as an Assistant Manager and working in our Montrose Shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Assistant Shop Manager - Edinburgh

  • Part time
  • £21,255 pro-rata
  • Edinburgh Stockbridge Book Shop
  • Closing 3rd July 2023

We're looking for an inspirational people person to join us as an Assistant Manager and working in our Edinburgh Stockbridge Book Shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Assistant Shop Manager

  • Full time
  • £21,255
  • Glasgow Fort – pop up shop
  • Closing 14th June 2023

We're looking for an inspirational people person to join us as an Assistant Shop Manager in our Shelter Pop Up Shop in Glasgow Fort. This is an exciting new opportunity and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About you

• You are a naturally energetic person with an enthusiasm for managing and empowering people.

• Your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs.

• Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Assistant Shop Manager

  • Part time
  • £21,255 pro-rata
  • Shelter shops surrounding East Scotland area (Edinburgh)
  • Closing 14th June 2023

We're looking for an inspirational people person to join us as an Assistant Manager and working in some of our shops in East Scotland, providing cover in busy periods or for staff absences. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Shop Manager

  • Full time
  • £22,749
  • Glasgow
  • Closing 14th June 2023

This role is being advertised as Shop Manager but on appointment your job title will be Community Shop Manager.

Do you want a role that puts you in the heart of the local community? Do you want the unique opportunity to have control of the creative merchandising within the store you manage?

Our pop up shop in Glasgow is looking for an enthusiastic Shop Manager. Your role will be varied and challenge you but will provide stimulating and satisfying work. Our Community Shop Managers do not have a typical day, because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract customers and donors through the door.

About You:

• You are a naturally energetic person with an enthusiasm for managing and empowering people

• Your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs.

• Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

We welcome anyone to apply who possesses the qualities and behaviours outlined in the job description, or who feels they have the approach to learn them as a priority. We are happy to talk about flexible working, personal growth and to promote a workplace where you can be yourself and achieve success based only on your merit.

Apply to be part of our team and be the change you want to see in society.

Shortlist
This vacancy has now closed

Lived Experience Coordinator

  • Full time
  • £35,090
  • Glasgow, Edinburgh, Dundee or Aberdeen
  • Closing 11th June 2023

Do you have a good understanding of how the housing emergency is affecting people in Scotland and experience of working with people who are experts through their lived experience of homelessness or bad housing? Then join Shelter Scotland as a Lived Experience Coordinator and you could soon be playing a vital role in helping us to deliver our strategic plan.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

As a Lived Experience Coordinator, you’ll be key in providing the lived experience evidence needed to deliver the objectives in our strategic plan. Building on the learning from our recent Time for Change work, we’ll rely on you to ensure that lived experience is at the heart of all our work. You’ll also be responsible for seeing that our approach is consistent and underpins and supports the strategy and that our Lived Experience work better represents the diverse range of people affected by the housing crisis in Scotland. In short, you’ll make sure that every interaction, every real story, every breach and every event counts in our fight for people’s right to a home.

About you

To succeed, you’ll need relevant experience that includes having developed a plan for service activity or experience of service design. You’ll also need to be used to working with a variety of internal and external stakeholders and the communication skills to present information and arguments in a clear and compelling way. The ability to listen to, engage and empower individuals is essential too, as is a flair for solving problems creatively and enthusiasm for delivering workshops and presentations. Comfortable collaborating with people from other teams, you have a flexible approach, plus great time management skills when tackling a range of tasks with varied responsibilities. Last but not least, you’re proficient using Microsoft Word, Excel, e-mail and internet.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Corporate Volunteering Administrator

  • Full time
  • £26,166
  • Flexible locations
  • Closing 11th June 2023

Do you have strong administrative and office IT skills, plus proven experience of experience of planning and coordinating events logistics across a whole event’s lifecycle, including providing on-the-ground event support? Then join Shelter as a Corporate Volunteering Administrator and you could soon be playing a vital support role within our Corporate Volunteering team.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of our Equity, Inclusion & Culture Directorate, the Volunteering team is passionate about the positive impacts of volunteering for both individuals and organisations. Collaborative and supportive, we believe that volunteers are a vital part of our growing movement for change. Corporate Volunteering is key to helping us win and maintain high value partnerships. We have successfully developed and extended long-term, sector-leading partnerships with companies including HSBC UK, B&Q, M&S and Network Rail across England and Scotland. And, in 2022, around 300 corporate volunteers contributed 1,000 hours as part of our fight against the housing emergency.

About the role

We are delighted to introduce this brand-new role, which will be integral in supporting the growth of corporate volunteering due to significant new partnerships, by providing general administrative support across the Corporate Volunteering Team. Among your challenges will be the need to co-ordinate the operational elements of corporate volunteering, including supporting the delivery of a range of corporate volunteering opportunities such as shop challenges, pop-up shops, mentoring, home makeovers and skill-sharing workshops. This will also involve coordinating the end-to-end delivery of volunteering activities, working with colleagues to plan and organise volunteering opportunities, setting up the volunteering database to manage volunteering activities, liaising with corporate volunteers to sign them up to opportunities and creating and delivering briefings to volunteers. In short you won’t be short of interest and variety.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

Strong administration skills, excellent attention to detail and great people skills are essential to this role. We welcome applications from people who have not worked in the world of volunteering previously, as we’re happy to support your learning in this area. Comfortable taking ownership of processes and confident in your ability to introduce new ideas, methods or processes, you have great project coordination skills and work well in a fast-paced environment where handling multiple demands, planning ahead and prioritising your workload is key. A proactive approach, lots of initiative and a flair for applying logic and creativity to problem solving are all important too. So are excellent customer service and relationship building skills and the ability to drive communication to ensure timely delivery. Proficiency using Microsoft Office applications such as Word and Excel, SharePoint, Outlook is also required, together as is experience of using a database.

We understand that job security is a top concern for many people when considering their next career move. That's why we want to make sure that you know the full extent of the benefits that come with this fixed-term contract.

Although the contract offered currently has a set end date, we are committed to providing our employees with the same level of support and benefits that we offer our permanent staff. This includes access to training and development opportunities, a competitive salary and benefits package, and a supportive and inclusive work environment. Furthermore, you would be eligible for internal redeployment opportunities should the contract not be extended beyond its end date.

In fact, we are proud to say that our fixed-term employees often take advantage of the opportunity to gain valuable experience and build their skills in a dynamic and fast-paced environment. We are committed to helping our team members succeed and grow, and we believe that this commitment extends to all of our employees, regardless of their length of tenure.

So, if you're looking for a role that offers the benefits and support of a permanent position, along with the excitement and opportunity of a fixed-term contract, we encourage you to apply.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Corporate Volunteering Experience Officer

  • Full time
  • £32,055
  • Flexible locations
  • Closing 18th June 2023

Are you passionate about creating excellent volunteer experiences? Are you looking to use your skills in volunteer communication, training and engagement to make a difference? Then join Shelter as a Corporate Volunteering Experience Officer and you could soon be playing a vital role within our Corporate Volunteering team.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of our Equity, Inclusion & Culture Directorate, the Volunteering team is passionate about the positive impacts of volunteering for both individuals and organisations. Collaborative and supportive, we believe that volunteers are a vital part of our growing movement for change. Right now, we’re busy building a new Corporate Volunteering Team that sits within the wider Volunteering Team. We work closely with our High Value Partnerships team, which is responsible for generating income through partnerships with corporate organisations. Successes to date include developing and extending long-term, sector-leading partnerships with companies including HSBC UK, B&Q, M&S and Network Rail across England and Scotland. This is your opportunity to be part of our future success.

About the role

As a Corporate Volunteering Experience Officer, you’ll be instrumental in ensuring a quality corporate volunteering experience that equips volunteers and connects them with our cause. Day-to-day, you’ll be responsible for cohesively managing corporate volunteering journeys so that each volunteer is enabled to deliver. Indeed, we’ll rely on you to manage all resources and communications that directly support the corporate volunteer experience, including training delivery. That will involve managing a planned approach to updating and improving resources, as well as developing new resources and methods of engaging with volunteers. And, with an exciting expansion of our partnership with HSBC accompanied by ambitious volunteer engagement plans, you’ll be key to putting a training programme in place for HSBC volunteers too. Supporting an innovative volunteer mentoring offer, managing the recruitment, onboarding and ongoing support of volunteer mentors and developing and expanding mentoring opportunities – all are part of this exciting new role.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

To succeed, you’ll need a background in supporting the implementation of best practice approaches to volunteering, particularly in volunteer induction, engagement, communication and learning and development. You’ll also need experience of designing and developing learning content, planning and delivering presentations and facilitating training and workshops. Confident and creative using a range of communication methods, you’re used to using the written word to engage audiences across different comms platforms too. What’s more, you have a proven ability to plan and coordinate projects and prioritise your workload, plus an innovative, solutions-focussed approach. You’re also comfortable working both on your own initiative and collaboratively and have the proficiency using Microsoft Office applications it takes to create engaging resources.

We understand that job security is a top concern for many people when considering their next career move. That's why we want to make sure that you know the full extent of the benefits that come with this fixed-term contract.

Although the contract offered currently has a set end date, we are committed to providing our employees with the same level of support and benefits that we offer our permanent staff. This includes access to training and development opportunities, a competitive salary and benefits package, and a supportive and inclusive work environment. Furthermore, you would be eligible for internal redeployment opportunities should the contract not be extended beyond its end date.

In fact, we are proud to say that our fixed-term employees often take advantage of the opportunity to gain valuable experience and build their skills in a dynamic and fast-paced environment. We are committed to helping our team members succeed and grow, and we believe that this commitment extends to all of our employees, regardless of their length of tenure.

So, if you're looking for a role that offers the benefits and support of a permanent position, along with the excitement and opportunity of a fixed-term contract, we encourage you to apply.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Volunteering Lead – Communities

  • Full time
  • £35,090
  • Flexible location*
  • Closing 4th June 2023

Does your experience of developing and delivering volunteering (or involvement) initiatives, include delivering plans that have a lasting impact on improving volunteering (or involvement) in line with an organisation’s strategic goals? Then join Shelter as Volunteering Lead – Communities and you could soon be playing a leading role within our thriving volunteering team.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of our Equity, Inclusion & Culture Directorate, the Volunteering team is passionate about the positive impacts of volunteering for both individuals and organisations. Collaborative and supportive, we believe that volunteers are a vital part of our growing movement for change. That’s why we engage more than 2,000 volunteers in our shops, Hubs and local communities. Put simply, it’s an exciting time for volunteering in our communities as we develop new volunteering opportunities to realise the potential of engaging volunteers in our fight against the housing emergency.

About the role

Leading on the development of our volunteering offer, practice and culture within our communities teams, including Community Services, Community Fundraising and Campaigning, in Shelter and Shelter Scotland, is the challenge that awaits you here. You will lead a team of Volunteer Coordinators and will be responsible for shaping and inspiring your team. Day-to-day, we’ll rely on you to develop new ways for people to give their time and deliver our goals of tackling the root causes of homelessness and creating change for individuals experiencing housing issues. You’ll also need to build influential relationships with leadership teams and other key stakeholders, as together you design and plan involvement of volunteers and embed approaches to volunteering. Offering guidance on volunteering, designing new volunteer journeys and helping colleagues to implement them – these are just some aspects of this brand new role.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

To succeed, you’ll need experience of applying best practice principles to volunteer engagement (or involvement) including role planning, recruitment, induction, training and development, communication and feedback and risk management. You’ll also need a collaborative approach, good listening and questioning skills and a flair for leading and developing people and identifying practical solutions to problems. Well organised and great at influencing, negotiating and forging productive relationships with a range of stakeholders, you’re confident and creative when using a range of communication methods too. What’s more, you’re as comfortable planning and delivering engaging presentations and designing and developing learning content as you are monitoring and evaluating work or analysing data to ensure innovation and development is driven by insight.

We’re recruiting to a number of roles in the Volunteering Team in May. If this role has sparked your interest and you’d like to know more, or you’d like to find out about the other roles available and to get a feel for the team and for Shelter, we warmly welcome you to an online info session with Volunteering Team members from 12.00 hours to 13.00 hours on May 18th. Please email volunteering@shelter.org.uk to book a spot.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Volunteering Experience Officer

  • Full time
  • £32,055
  • Flexible location*
  • Closing 4th June 2023

Are you passionate about creating excellent volunteer experiences? Are you looking to use your skills in volunteer communication, training and engagement to make a difference? Then join Shelter as a Volunteering Experience Officer and you could soon be playing a vital role within our thriving Volunteering team.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of our Equity, Inclusion & Culture Directorate, the Volunteering team is passionate about the positive impacts of volunteering for both individuals and organisations. Collaborative and supportive, we believe that volunteers are a vital part of our growing movement for change. That’s why we engage more than 2,000 volunteers in our shops, Hubs and local communities. Put simply, it’s an exciting time for volunteering in our communities as we develop new volunteering opportunities to realise the potential of engaging volunteers in our fight against the housing emergency.

About the role

An exciting new role within the team, you’ll be instrumental in ensuring a quality, inclusive volunteering experience that equips volunteers and connects them with our cause. Indeed, you’ll have responsibility for cohesively managing all resources and communications that directly support the volunteer experience, including our monthly Volunteer News, a Volunteer Handbook and volunteer learning content. Managing a planned approach to updating and improving resources and developing new resources and methods of engaging with volunteers will be important aspects of the role too. And, when it comes to delivering Volunteer Forums in England or working with the Volunteer Coordinator in Shelter Scotland to plan an approach to forums that’s inclusive and serves the needs of volunteers, again we’ll count on you to deliver.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

Already with experience of supporting the involvement of volunteers, you have a good understanding of what makes a quality volunteer experience from attraction through to exit. You’re also used to designing and developing learning content, planning and delivering presentations and facilitating training and workshops. What’s more, you’re confident and creative using a range of communication methods, including using the written word to engage audiences across different comms platforms. A proven ability to plan and coordinate projects and prioritise your workload is also required, as is an innovative, solutions-focussed approach. Comfortable working both on your own initiative and collaboratively, you’re also proficient using Microsoft Office applications to create engaging resources.

We’re recruiting to a number of roles in the Volunteering Team in May. If this role has sparked your interest and you’d like to know more, or you’d like to find out about the other roles available and to get a feel for the team and for Shelter, we warmly welcome you to an online info session with Volunteering Team members from 12.00hrs to 13.00hrs on May 18th. Please email volunteering@shelter.org.uk to book a spot

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

*Can be based in any of these locations – remote or hybrid working or Bristol, Birmingham, Norwich, Bournemouth, Merseyside, Manchester, Blackburn, Newcastle, Plymouth, Sheffield, Edinburgh, Glasgow, Dundee or Aberdeen, with travel to volunteer forums as needed.

Shortlist
This vacancy has now closed

Assistant Shop Manager - Edinburgh Forrest Road

  • Full time
  • £21,255
  • Edinburgh Forrest Road
  • Closing 30th May 2023

We're looking for an inspirational people person to join us as an Assistant Manager and working in our Edinburgh Forrest Road shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shortlist
This vacancy has now closed

Co-optee Volunteer (Committee Members)

  • Management Board
  • Unpaid
  • Edinburgh
  • Closing 7th June 2023

About Shelter Scotland

Shelter Scotland believes home is everything. Our strategic purpose is to defend the right to a safe home. Our enemy is social injustice.

Shelter Scotland provides information and advice online and through our national Helpline, backed up by specialist legal advice and advocacy. We have Community Teams covering each of Scotland’s 4 largest cities, engaging with communities and partners to understand local issues and to work together to take action on the problems that matter the most. We defend housing rights and ensure every story we hear about the housing emergency counts towards our fight for home: the nationwide movement we are building to demand social housing.

We are looking for people who are passionate about challenging social injustice and who understand of charity governance. We would be particularly interested in hearing from you if you have specific insights and experience regarding anti-racism or if you have experience and knowledge of political influencing in a Scottish context.

If you do and want to help Shelter Scotland deliver our strategic purpose and objectives, we would love to hear from you. We are seeking to recruit two co-optees, to replace existing Committee members.

About the role

Shelter Scotland is a Directorate of Shelter and the Shelter Scotland Committee is a sub-committee of Shelter’s Board of Trustees, providing devolved governance for Shelter Scotland. The Committee ensures there is dedicated oversight, support and specialist scrutiny of Shelter’s work in Scotland. Three members of the Committee are also Board Trustees and the remaining members are co-optees.

This is an exciting and dynamic time for Shelter Scotland, with a highly successful first year of delivering our Strategic Plan for 2022 to 2025, but with huge challenges ahead given the record numbers of homeless cases in Scotland. Your role would be to provide support and scrutiny for the work of the Shelter Scotland Executive Team, in their work to deliver the Strategic Plan. Candidates are not required to reside in Scotland, however you must have up-to-date knowledge and insight of the Scottish context in which we operate and Scottish audiences.

At Shelter, we welcome and encourage applications from everyone. We are facing diverse problems, so need diverse people to tackle them.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff and volunteers will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Community Shop Manager

  • Full time
  • £21,449
  • Aberdeen - George Street
  • Closing 2nd May 2023

We're looking for an inspirational people person to join us as a Community Shop Manager in our Shelter

shop in Aberdeen, George Street. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers. You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

What are the benefits?

We offer a wide range of benefits, including 30 days annual leave, enhanced maternity/paternity leave, childcare vouchers and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme. Full training and support is also available to candidates that don't have retail experience but do possess all the other skills required to do the job.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people.

You know how to recruit and develop a team of volunteers

Your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs.

Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Community Shop Manager

  • Part time
  • £22,749 pro-rata
  • Edinburgh Fort Kinnaird Pop Up Shop
  • Closing 2nd May 2023

We're looking for an inspirational people person to join us as a Community Shop Manager in our Shelter pop up shop in Edinburgh, Fort Kinnaird. This is an exciting new pop-up shop, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers. You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

What are the benefits?

We offer a wide range of benefits, including 30 days annual leave, enhanced maternity/paternity leave, childcare vouchers and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme. Full training and support is also available to candidates that don't have retail experience but do possess all the other skills required to do the job.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

  • You are a naturally energetic person with an enthusiasm for managing and empowering people.
  • You know how to recruit and develop a team of volunteers
  • Your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs.
  • Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shortlist
This vacancy has now closed

Assistant Shop Manager - Edinburgh Fort Kinnaird

  • Part time
  • £21,255 pro-rata
  • Edinburgh Fort Kinnaird (Pop Up Shop)
  • Closing 2nd May 2023

This is an exciting new opportunity to work in our new Edinburgh Fort Kinnaird Pop Up Shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shortlist
This vacancy has now closed

Assistant Shop Manager - Dundee

  • Part time
  • £21,255 pro-rata
  • Dundee
  • Closing 2nd May 2023

We're looking for an inspirational people person to join us as an Assistant Manager and working in our Dundee Community Shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shortlist
This vacancy has now closed

Assistant Shop Manager - Motherwell Furniture Store

  • Full time
  • £21,255
  • Motherwell
  • Closing 19th April 2023

We're looking for an inspirational people person to join us as an Assistant Manager and working in our Motherwell Furniture Shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Shortlist
This vacancy has now closed

Assistant Shop Manager - Glasgow Union Street

  • Part time
  • £21,255 pro-rata
  • Union Street, Glasgow
  • Closing 19th April 2023

We're looking for an inspirational people person to join us as an Assistant Manager and working in our Glasgow Botanics Shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Shortlist
This vacancy has now closed

Shop Manager*

  • Full time
  • £30,548
  • Rutherglen
  • Closing 20th April 2023

*This role is being advertised as Shop Manager but on appointment your job title will be Furniture Shop Manager.

Do you want a role that puts you in the heart of the local community?

Do you want the unique opportunity to have control of the creative merchandising within the store you manage?

Our Rutherglen Furniture Shop is looking for an enthusiastic Shop Manager who will hold a rare opportunity to truly shape the community shop you will manage.

Your role will be varied and challenge you but will provide stimulating and satisfying work. Our Community Shop Managers do not have a typical day, because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract customers and donors through the door, as well as continually developing the team's knowledge of who Shelter are and what we do. You’ll play a key role in advocating for Shelter and educating the local community about our work.

About You:

• You are a naturally energetic person with an enthusiasm for managing and empowering people.

• You know how to recruit and develop a team of volunteers

• Your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs.

• Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

We welcome anyone to apply who possesses the qualities and behaviours outlined in the job description, or who feels they have the approach to learn them as a priority. We are happy to talk about flexible working, personal growth and to promote a workplace where you can be yourself and achieve success based only on your merit. We also offer the following benefits:

• Flexible working hours and practices

• 30 days paid holiday plus bank holidays

• Competitive pension scheme, with an employer contribution of 8%

• Salary sacrifices schemes

Apply to be part of our team and be the change you want to see in society.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them

Shortlist
This vacancy has now closed

Regional Community Fundraiser

  • Full time
  • £32,055
  • Aberdeen – based in our office in Aberdeen with flexible working practices/hybrid working
  • Closing 16th April 2023

Are you a people person who establishes relationships easily? Do you have a passion for working with a local community? Do you want to work with one of the UK’s leading housing and homelessness charities?

About you

You’ll be an enthusiastic, personable individual, with a passion to share Shelter’s work with supporters in the community. You will also have:

• Demonstrable experience of building relationships within a local community

• Excellent customer service skills

• An ability to work collaboratively across a wide range of teams and stakeholders

About the role and team

Working within the Community Fundraising team, you’ll need to be able to start and build relationships effectively, to tell the story of why people should support Shelter’s fight to end homelessness. You will achieve this by working closely with Services colleagues in our Community Hubs to plan exciting local fundraising opportunities and engaging with local community groups. As the Regional Community Fundraiser, you’ll be responsible for establishing relationships with new supporters, with a focus on regional corporate partners and faith groups, and maintaining existing supporter relationships in Aberdeen and the surrounding areas.

Supported by the Senior Community Fundraising Area Manager and the rest of the team, you’ll have the space to develop your fundraising and relationship management skills, learning from high-performing Income Generation colleagues.

We are committed to becoming a truly anti-racist organisation. We’ve taken significant steps to achieve this, working closely with our Anti-Racism Steering Group, but appreciate there is more hard work to come. We welcome you on our journey.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Assistant Shop Manager - Edinburgh Dalry Shop

  • Part time
  • £21,255 pro-rata
  • Edinburgh Dalry Shop
  • Closing 2nd April 2023

We're looking for an inspirational people person to join us as an Assistant Manager and working in our Edinburgh Dalry Shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shortlist
This vacancy has now closed

Top job! Head of Services

  • Full time
  • £54,416
  • Can be home or office based but travel across Scotland required
  • Closing 22nd March 2023

Has your proven senior management level experience been gained while providing strategic and operational oversight to a range of services and functions and leading and motivating a variety of multi-disciplinary teams? Then join Shelter Scotland as Head of Services and you could soon be responsible for the strategic and operational oversight of the services and functions we provide in the fight against bad housing and homelessness.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

Part of a wider Operations Department, Shelter Scotland’s Services team leads our crucial frontline work in response to individuals and households directly affected by the housing emergency. The provision of these services isn’t a destination or an end in itself, but rather it’s an important part of our journey towards driving systemic change. Evidence, insight, outcomes, and impact – rather than volume, service targets and KPIs - are our success measures. As Head of Services, we’ll look to you to think differently about our services and the strategic role they play within the organisation.

About the role

A key member of the Senior Management team, you’ll be responsible for Shelter Scotland’s services department and its various functions. Indeed, we’ll rely on you to develop, lead and deliver the operational plan for services within the context of the Shelter Scotland strategic plan and lead and inspire a team of managers to deliver high quality services. You’ll also get to contribute to the growth and organisational development of our services across Scotland and help deliver key internal projects and programmes that will enable us to achieve our ambitious strategy. Leading on quality assurance, evidence, impact, insight and evaluation, bringing expertise and leadership to our strategic plan, operational delivery, practice development, quality assurance, insight and evaluation and making tactical and operational decisions in pursuit of our strategic purpose – all are aspects of this high profile role.

About you

A visible and dynamic leader with a proven ability to develop internal and external networks and partnerships that can help an organisation and its services deliver strategic impact, you have significant experience of leading high performing teams. You’re also a strategic thinker and visionary who is used to managing change. What’s more, you’re curious and analytical, understand the role of data and evidence in services and have a flair for deploying evidence and insight for maximum impact. The interpersonal skills it takes to engage and inspire a range of stakeholders are essential too, in a position that will be pivotal to the success of our crucial frontline work.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Senior Advocacy Officer

  • Full time
  • £35,090
  • Edinburgh
  • Closing 12th March 2023

Does your understanding of Scotland’s political and public policy scenes include a detailed working knowledge of the Scottish Government and Scottish Parliament processes and how public policy is made and influenced? Then join Shelter Scotland as Senior Advocacy Officer and you could soon be part of a dedicated, passionate and proactive team whose key responsibility is to effectively advocate for the key structural changes required to reduce housing need.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

Our Communications and Advocacy department promotes the Shelter Scotland brand and leads our policy advocacy, public campaigning and digital communications to achieve change for people who don’t have a safe, secure or affordable home. Our work targets national and local government, as well as communities and stakeholder groups and we use rigorous research, client insight and human stories to develop advocacy action plans and public campaigns for change to tackle the root causes of Scotland’s housing emergency. This particular role sits within our Advocacy team, which is responsible for developing our policy positions at a national and local level and campaigning on housing and homelessness issues aimed at tackling the root causes of Scotland’s housing crisis.

About the role

Your challenge will be to lead the advocacy work on our social housing strategic objective that’s supporting the biggest social housing campaign in Shelter Scotland’s history. To date, the campaign has helped achieve commitments to 110,000 affordable homes over the next 10 years. We’ll rely on you to provide robust, clear and concise policy recommendations and research evidence, including lived experience evidence, to ensure we can effectively advocate for the social homes that are required. You’ll also be responsible for communicating these recommendations and evidence to influence key stakeholders in housing and other relevant sectors, local and national government and Scottish Parliament. Commissioning and managing external research projects to add to the evidence base, designing and project managing events and line managing an Advocacy Officer – these are just some aspects of this wide-ranging role.

About you

To succeed, you’ll need a relevant track record that includes proven experience of producing high impact written and verbal communication to influence decision makers and persuade key stakeholders. You’ll also need a demonstrable ability to deliver change and build effective working relationships with senior officials in government and other organisations to advocate for that change. Used to managing externally funded projects, budgeting and taking financial accountability for project deliverables, you also have experience of managing and motivating team members to achieve objectives. Last but not least, you’ll need to bring a proactive mindset in identifying opportunities for influencing and be able to respond both proactively and reactively to external events.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Helpline Adviser

  • Full time
  • £29,012
  • Glasgow
  • Closing 21st February 2023

Do you have experience of telephone advice work with a specific interest in housing law, welfare benefits and debt? Would you like to use those skills to help people struggling with bad housing or homelessness to find solutions? Then join Shelter Scotland as a Helpline Adviser and you could soon be providing vital advice to clients across Scotland.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Shelter Scotland provides a free telephone and online helpline providing housing advice to over 25,000 people across Scotland each year. You’ll be joining a team delivering a telephone, digital and email advice service to people experiencing a range of housing problems. This will involve carrying out initial fact finding interviews to identify and agree clients’ needs and giving advice on all areas of housing cases, for which you will be given support and training should you need it. We’ll also rely on you to enter details onto our CRM system accurately and punctually.

About you

We’re looking for people who are resilient enough to cope in a challenging environment but who can empathise with our clients and help them navigate their way through the system. You’ll have good listening skills that will enable you to get to the root of clients’ underlying needs, a proactive, results-driven approach and the ability to contribute new ideas and approaches. Proficiency using Microsoft Office applications such as Word, Excel, email and the internet is also essential.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Data Analyst

  • Full time
  • £32,055
  • Edinburgh
  • Closing 1st March 2023

Do you have an excellent understanding of techniques for data analysis, familiarity with data science and data warehousing techniques and a solid knowledge of GDPR and national data protection laws? Then join Shelter Scotland as a Data Analyst and you could soon be playing a key role at the heart of our Scottish Empty Homes Partnership team.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of our Communications and Advocacy directorate, the Scottish Empty Homes Partnership (SEHP) is funded by Scottish Government and hosted by Shelter Scotland. Our aim is to bring as many privately-owned empty homes back into use (as social and affordable homes where possible), by meeting a number of key strategic objectives. These include encouraging every council to mainstream empty homes work, encouraging registered social landlords, community groups and other private bodies to engage in empty homes work and delivering a Scottish Empty Homes Advice Service.

About the role

As part of a Housing to 2040 paper published in 2021, the Scottish Government is committed to carrying out an audit of empty homes across Scotland. Accordingly, the main focus of this role will be to work with colleagues in the SEHP to support delivery of that audit. But that’s not all. We’re also looking to develop a suite of reports that can help to monitor and assess the performance of the partnership against our key objectives and provide ongoing analysis and insight of empty homes and other related housing data. Your challenge will be to support this in collaboration with our Policy and Projects Manager and others in the team. Assisting with primary data collection, reviewing data storage, playing your part in internal quality assurance procedures and producing bespoke reports – these are just some aspects of this interesting and varied role.

About you

To succeed, you’ll need strong analytical skills, including a flair for interpreting and analysing diverse sources of complex information at pace. You’ll also need to be well-organised, with a proven ability to sort through complex information

and experience of configuring, implementing and maintaining technical reporting solutions using associated Microsoft technologies and SQL databases – Office 365 etc. Proficiency using tools and languages such as Excel and Power BI is important too, as are the communication skills required to produce high-quality written reports, data visualisation and presentations, plus experience of presenting your findings to groups.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Regional Community Fundraiser

  • Full time
  • £32,055
  • Glasgow – based in our office in Glasgow with flexible working practices/hybrid working
  • Closing 1st February 2023

We’re looking for a proactive individual with an understanding of community fundraising and experience of working on a CRM database to join us as a Regional Community Fundraiser and help us maximise our local fundraising activities.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of our hugely successful Income Generation division, Shelter’s Community Fundraising team is a new team that has rapidly grown in 2020/21 from 4 to 12 Regional Fundraisers and a central team of 7. Community Fundraising is a key part of Shelter’s long-term fundraising strategy and investment is being made available to fund it. In April 2020 we appointed the first Head of Community Fundraising to grow the team and develop the strategy for local and national community fundraising at Shelter and Shelter Scotland. This continues to be backed by the organisation as Community Fundraising is central or our organisational and income generation strategy.

About the role

Developing and implementing the community fundraising strategy in Glasgow and the surrounding areas is just one of the challenges we’ll expect you to rise to in this role. This will involve focusing on our key audiences of individuals, community organisations, faith, regional corporates, local trusts, volunteers and building local events for Glasgow.

You will shape and develop your geographical area and local community to establish a tangible relationship with Shelter and its work to provide a high standard of supporter stewardship to add value to current and new Shelter fundraisers and volunteers.

About you

To succeed, you’ll need an understanding of community fundraising, experience of working on a CRM database and a proven track record of meeting and exceeding financial targets. You’ll also need experience of developing and implementing innovative ways of engaging supporters and are confident working with volunteers. You’re committed to providing excellent customer service in all your interactions and will be a positive ambassador for Shelter & Shelter Scotland. You’re a brilliant communicator, written and verbally, and you are driven. We are looking for someone who has the ambition to grow local events as well as community volunteering groups.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Assistant Shop Manager (Rutherglen)

  • Full time
  • £21,255
  • Rutherglen
  • Closing 30th January 2023

We're looking for an inspirational people person to join us as an Assistant Shop Manager in our furniture shop in Rutherglen. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them

Shortlist
This vacancy has now closed

Assistant Shop Manager

  • Part time
  • £21,255 pro-rata
  • Stirling, Scotland
  • Closing 29th January 2023

We're looking for an inspirational people person to join us as an Assistant Manager in our Stirling Shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shortlist
This vacancy has now closed

Assistant Shop Manager

  • Full time
  • £21,255
  • Motherwell
  • Closing 22nd January 2023

We're looking for an inspirational people person to join us as an Assistant Shop Manager in our furniture shop in Motherwell. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Helpline Adviser

  • Full time
  • £27,896
  • Glasgow
  • Closing 23rd January 2023

Do you have experience of telephone advice work with a specific interest in housing law, welfare benefits and debt? Would you like to use those skills to help people struggling with bad housing or homelessness to find solutions? Then join Shelter Scotland as a Helpline Adviser and you could soon be providing vital advice to clients across Scotland.

About Shelter Scotland A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Shelter Scotland provides a free telephone and online helpline providing housing advice to over 25,000 people across Scotland each year. You’ll be joining a team delivering a telephone, digital and email advice service to people experiencing a range of housing problems. This will involve carrying out initial fact finding interviews to identify and agree clients’ needs and giving advice on all areas of housing cases, for which you will be given support and training should you need it. We’ll also rely on you to enter details onto our CRM system accurately and punctually.

About you

We’re looking for people who are resilient enough to cope in a challenging environment but who can empathise with our clients and help them navigate their way through the system. You’ll have good listening skills that will enable you to get to the root of clients’ underlying needs, a proactive, results-driven approach and the ability to contribute new ideas and approaches. Proficiency using Microsoft Office applications such as Word, Excel, email and the internet is also essential.

Benefits We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Shop Manager – Fraserburgh

  • Full time
  • £21,255
  • Fraserburgh
  • Closing 3rd January 2023

This role is being advertised as Shop Manager but on appointment your job title will be Community Shop Manager.

Who are we looking for?

We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do.

It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter's work.

How do I demonstrate I am who you are looking for?

You will need to address and provide examples of the following in your application and at interview:

  • Experience of managing a team of staff and or volunteers, including recruitment and development of that team
  • Experience of providing excellent customer service, preferably in a face-to-face role
  • Experience of being enterprising and innovative

How do we describe our Community Shop Managers?

If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

Shortlist
This vacancy has now closed

Top job! Community Manager - North

  • Full time
  • £44,475
  • North East of Scotland
  • Closing 15th January 2023

Do you want to drive change with and within communities? Do you have a good understanding of the issues experienced by those impacted by bad housing and homelessness, plus a proven ability to manage and deliver partnerships, contracts or operations and lead and line manage staff? Then join Shelter Scotland as Community Manager - North and you could soon be playing the role of local strategic leader, responsible for achieving and maximising the outcomes and local impact of our Community team’s work in the North of Scotland, focused in our key cities of Aberdeen and Dundee.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of the wider Shelter Scotland Operations Directorate, our Communities team leads our targeted work with communities and shared experience to tackle the root causes of bad housing and homelessness. We currently have three locality teams in the North, East and West of Scotland, plus a Volunteering team. There are also four key hub sites located in Aberdeen and Dundee (North), Edinburgh (East), and Glasgow (West). Whoever joins us will cover the North region.

About the role

This key role involves leading our fight for a home with, and within, communities, and ensuring the effective delivery of our strategy to tackle the root causes of bad housing and homelessness in defined communities. Indeed, we’ll rely on you to raise awareness of our expertise and potential to collaborate on key local housing and homelessness issues locally in Aberdeen and Dundee. As well as leading a multidisciplinary team, you’ll be responsible for driving and working across a number of projects and priorities, including operational and project planning, budget setting and management, contract management, and partnership work. Essentially, you’ll ensure that the experiences and housing priorities of your local communities inform local operations, activity planning and delivery within your target locality areas. Along the way, you’ll need to engage and influence local stakeholders, advocate for and achieving change and ensure people with lived experience of homelessness are involved in advocacy, activism and campaigning activity.

About you

An experienced operational manager who’s used to identifying, driving and contributing to strategic development opportunities, you’re adept at externally facing engagement and influencing work, including in local networks and partnerships. What’s more you have excellent leadership and stakeholder engagement skills and are used to managing budgets and financial reports. The ability to proactively develop and maintain key relationships and take a strategic approach to developing new ones is important too, as is ensuring that these are aligned with local strategic priorities. Analysing, interpreting and presenting data, evidence and insight to manage performance, enable continuous improvement and identify and implement systems change comes naturally to you too, as does the ability to understand and apply relevant health and safety, safeguarding and data protection legislation and policy.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Regional Community Fundraiser

  • Full time
  • £30,822
  • Edinburgh – based in our City Office in Edinburgh with flexible working practices/hybrid working
  • Closing 14th December 2022

We’re looking for a proactive individual with an understanding of community fundraising and experience of working on a CRM database to join us as a Regional Community Fundraiser and help us maximise our local fundraising activities.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of our hugely successful Income Generation division, Shelter’s Community Fundraising team is a new team that has rapidly grown in 2020/21 from 4 to 12 Regional Fundraisers and a central team of 7. Community Fundraising is a key part of Shelter’s long-term fundraising strategy and investment is being made available to fund it. In April 2020 we appointed the first Head of Community Fundraising to grow the team and develop the strategy for local and national community fundraising at Shelter and Shelter Scotland. This continues to be backed by the organisation as Community Fundraising is central or our organisational and income generation strategy.

About the role

Developing and implementing the community fundraising strategy in Edinburgh and the surrounding areas is just one of the challenges we’ll expect you to rise to in this role. This will involve focusing on our key audiences of individuals, community organisations, faith, regional corporates, local trusts, volunteers and building local events for Edinburgh.

You will shape and develop your geographical area and local community to establish a tangible relationship with Shelter and its work to provide a high standard of supporter stewardship to add value to current and new Shelter fundraisers and volunteers.

About you

To succeed, you’ll need an understanding of community fundraising, experience of working on a CRM database and a proven track record of meeting and exceeding financial targets. You’ll also need experience of developing and implementing innovative ways of engaging supporters and are confident working with volunteers. You’re committed to providing excellent customer service in all your interactions and will be a positive ambassador for Shelter & Shelter Scotland. You’re a brilliant communicator, written and verbally, and you are driven. We are looking for someone who has the ambition to grow local events as well as community volunteering groups.

  • To develop and implement the new community fundraising strategy in Edinburgh and the surrounding areas. This involves focussing on our key audiences of individuals, community organisations, faith, regional corporates, local trusts, volunteers, local events etc.
  • To work closely with the Regional Community Fundraisers in Scotland on opportunities covering each of your regions.
  • To shape and develop your geographical area and local community to establish a tangible relationship with Shelter Scotland and its work.
  • Providing the highest standard of supporter stewardship to add value to current and new Shelter Scotland fundraisers and volunteers, encouraging long term engagement.
  • To work for the best interest of the charity by contributing to the wider Income Generation teams' goals where possible.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Shop Manager - Rutherglen

  • Full time
  • £29,373
  • Rutherglen
  • Closing 31st October 2022

Shop Manager*

£29,373 per annum pro rata 37.5 hours per week

3 Months Fixed Term (until January 2023)

Rutherglen Furniture Store

*This role is being advertised as Shop Manager but on appointment your job title will be Community Shop Manager.

Do you want a role that puts you in the heart of the local community?

Do you want the unique opportunity to have creative management of merchandising within the store you manage?

Our Rutherglen Furniture shop is looking for an enthusiastic Shop Manager who will hold a rare opportunity to truly shape the community shop you will manage.

Your role will be varied and challenge you but will provide stimulating and satisfying work. Our Community Shop Managers do not have a typical day, because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract customers and donors through the door, as well as continually developing the team's knowledge of who Shelter are and what we do. You’ll play a key role in advocating for Shelter and educating the local community about our work.

We welcome anyone to apply who possesses the qualities and behaviours outlined in the job description, or who feels they have the approach to learn them as a priority. We are happy to talk about flexible working, personal growth and to promote a workplace where you can be yourself and achieve success based only on your merit. We also offer the following benefits:

  • Flexible working hours and practices
  • 30 days paid holiday plus bank holidays
  • Competitive pension scheme, with an employer contribution of 8%
  • Salary sacrifices schemes
Shortlist
This vacancy has now closed

Assistant Shop Manager - Stirling

  • Part time
  • £19,305 pro-rata
  • 53-55 Barnton St, Stirling FK8 1HH
  • Closing 23rd October 2022

We're looking for an inspirational people person to join us as an Assistant Manager and working in our Stirling Shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shortlist
This vacancy has now closed

Assistant Shop Manager - Glasgow

  • Part time
  • £19,305 pro-rata
  • Glasgow Botanics Shop, 679 Great Western Rd, Glasgow G12 8RA
  • Closing 23rd October 2022

We're looking for an inspirational people person to join us as an Assistant Manager and working in our Glasgow Botanics Shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shortlist
This vacancy has now closed

Housing Adviser

  • Full time
  • £27,896
  • Aberdeen
  • Closing 16th October 2022

We are looking for a client-focused individual with experience of advice work with a specific focus on housing issues and an understanding of money and debt and welfare benefits to join us as an Adviser and provide vital advice to our clients in the Aberdeen area.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Our advice and support Hubs located in Glasgow, Dundee, Aberdeen and Edinburgh provide a range of services, including money and debt advice and legal advocacy and representation. There are also support services in Glasgow, Dumfries and South Lanarkshire delivering housing support for vulnerable people and families who are homeless and a dedicated service working with Young Runaways in Tayside. In addition, we have services focussing on specific client groups such as prisoners, older people and veterans, as well as a free telephone helpline. This particular role is based at our Aberdeen hub.

About the role

As an Adviser, we'll rely on you to deliver a professional, impartial, pragmatic and outcome focussed service to our clients which will include providing advice on all areas of housing law, homelessness, money and debt and welfare benefits and specialist casework related to these areas. You'll also get to undertake work on aspects of complex advocacy cases. Contributing to local and national policy and practice development will be important too, as will representing clients at reviews, tribunals and appeals, with relevant training provided if needed. Conducting initial interviews, agreeing clients' needs, writing case plans and keeping accurate records - all are part and parcel of this interesting and varied role.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

To succeed, you’ll need demonstrable relevant experience, a proactive, collaborative and client-focused approach, sensitivity to others’ needs and the communication skills it takes to positively influence others. We’ll also be looking for a flair for getting to the root of clients’ underlying issues and persuading them to change their views. Someone who is happy to challenge the status quo when appropriate, you enjoy actively contributing new ideas and approaches too. What's more, you have good typing skills, are able to use a case management system and are proficient using Microsoft Office applications including Word, Excel, Email and Internet.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Assistant Shop Manager

  • Part time
  • £19,305 pro-rata
  • Shelter Shops, surrounding East Scotland Area
  • Closing 9th October 2022

We're looking for an inspirational people person to join us as an Assistant Manager and work in some of our shops in East Scotland, providing cover in busy periods or for staff absences. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Assistant Shop Manager

  • Full time
  • £19,305
  • Motherwell
  • Closing 5th October 2022

We're looking for an inspirational people person to join us as an Assistant Shop Manager in our furniture shop in Motherwell. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Data Analyst

  • Full time
  • £30,822
  • Edinburgh
  • Closing 11th October 2022

Do you have an excellent understanding of techniques for data analysis, familiarity with data science and data warehousing techniques and a firm grasp of GDPR and national data protection laws? Then join Shelter Scotland as a Data Analyst and you could soon be playing a key role at the heart of our Scottish Empty Homes Partnership team.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of our Communications and Advocacy directorate, the Scottish Empty Homes Partnership (SEHP) is funded by Scottish Government and hosted by Shelter Scotland. Our aim is to bring as many privately-owned empty homes back into use (as social and affordable homes where possible), by meeting a number of key strategic objectives. These include encouraging every council to mainstream empty homes work, encouraging registered social landlords, community groups and other private bodies to engage in empty homes work and delivering a Scottish Empty Homes Advice Service.

About the role

As part of a Housing to 2040 paper published in 2021, the Scottish Government is committed to carrying out an audit of empty homes across Scotland. Accordingly, the main focus of this role will be to work with colleagues in the SEHP to support delivery of that audit. But that’s not all. We’re also looking to develop a suite of reports that can help to monitor and assess the performance of the partnership against our key objectives and provide ongoing analysis and insight of empty homes and other related housing data. Your challenge will be to support this in collaboration with our Policy and Projects Manager and others in the team. Assisting with primary data collection, reviewing data storage, playing your part in internal quality assurance procedures and producing bespoke reports – these are just some aspects of this interesting and varied role.

About you

To succeed, you’ll need strong analytical skills, including a flair for interpreting and analysing diverse sources of complex information at pace. You’ll also need to be well-organised, with a proven ability to sort through complex information

and experience of configuring, implementing and maintaining technical reporting solutions using associated Microsoft technologies and SQL databases – Office 365 etc. Proficiency using tools and languages such as Excel and Power BI is important too, as are the communication skills required to produce high-quality written reports, data visualisation and presentations, plus experience of presenting your findings to groups.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Assistant Shop Manager (Dalry)

  • Part time
  • £19,305 pro-rata
  • Dalry, Edinburgh
  • Closing 20th September 2022

We're looking for an inspirational people person to join us as an Assistant Shop Manager in our shop in Dalry, Edinburgh. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Assistant Shop Manager (Nicolson Street)

  • Part time
  • £19,305 pro-rata
  • Edinburgh, Nicolson Street
  • Closing 20th September 2022

We're looking for an inspirational people person to join us as an Assistant Shop Manager in our shop in Nicolson Street, Edinburgh. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Assistant Shop Manager - Helensburgh

  • Part time
  • £19,305 pro-rata
  • Helensburgh
  • Closing 4th September 2022

We're looking for an inspirational people person to join us as an Assistant Shop Manager in our Helensburgh store. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers. You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

What are the benefits?

We offer a wide range of benefits, including 30 days annual leave (pro rata), enhanced maternity/paternity leave, childcare vouchers and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme. Full training and support is also available to candidates that don't have retail experience but do possess all the other skills required to do the job.

About you

  • You will be an enthusiastic and engaged individual, looking for your next challenge. You’ll also:
  • Have fantastic customer service skills
  • Be keen to recruit and manage our brilliant Shelter volunteers
  • Be able to support the Shop Manager to maximise sales, meeting targets, and implement promotions
  • Be able to manage stock, including overseeing stock-room systems and stock display

About the role and team

As the Assistant Shop Manager, you will support the Shop Manager in all aspects of successfully running the Shelter Dundee store. You will play a key role in recruiting, training and supporting volunteers, and the development of a strong community focused shop team. Committed to representing Shelter in the local community, you will ensure that the team shares information about Shelter’s cause with all customers, volunteers, donors and potential Shelter clients.

The Assistant Shop Manager will be responsible, with the Shop Manager, for increasing sales and controlling costs, ultimately meeting sales targets successfully. You will play a key role in stock management and ensuring the shop is a safe, clean and happy environment for staff, volunteers and customers.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Part Time Assistant Shop Manager

  • Part time
  • £19,305 pro-rata
  • Dundee
  • Closing 4th September 2022

We're looking for an inspirational people person to join us as an Assistant Shop Manager in our Dundee store. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers. You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

What are the benefits? We offer a wide range of benefits, including 30 days annual leave (pro rata), enhanced maternity/paternity leave, childcare vouchers and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme. Full training and support is also available to candidates that don't have retail experience but do possess all the other skills required to do the job.

About you

You will be an enthusiastic and engaged individual, looking for your next challenge. You’ll also:

  • Have fantastic customer service skills
  • Be keen to recruit and manage our brilliant Shelter volunteers
  • Be able to support the Shop Manager to maximise sales, meeting targets, and implement promotions
  • Be able to manage stock, including overseeing stock-room systems and stock display

About the role and team

As the Assistant Shop Manager, you will support the Shop Manager in all aspects of successfully running the Shelter Dundee store. You will play a key role in recruiting, training and supporting volunteers, and the development of a strong community focused shop team. Committed to representing Shelter in the local community, you will ensure that the team shares information about Shelter’s cause with all customers, volunteers, donors and potential Shelter clients.

The Assistant Shop Manager will be responsible, with the Shop Manager, for increasing sales and controlling costs, ultimately meeting sales targets successfully. You will play a key role in stock management and ensuring the shop is a safe, clean and happy environment for staff, volunteers and customers.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Helpline Adviser

  • Full time
  • £27,896
  • Glasgow
  • Closing 30th August 2022

Do you have experience of telephone advice work with a specific interest in housing law, welfare benefits and debt? Would you like to use those skills to help people struggling with bad housing or homelessness to find solutions? Then join Shelter Scotland as a Helpline Adviser and you could soon be providing vital advice to clients across Scotland.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Shelter Scotland provides a free telephone and online helpline providing housing advice to over 25,000 people across Scotland each year. You’ll be joining a team delivering a telephone, digital and email advice service to people experiencing a range of housing problems. This will involve carrying out initial fact finding interviews to identify and agree clients’ needs and giving advice on all areas of housing cases, for which you will be given support and training should you need it. We’ll also rely on you to enter details onto our CRM system accurately and punctually.

About you

We’re looking for people who are resilient enough to cope in a challenging environment but who can empathise with our clients and help them navigate their way through the system. You’ll have good listening skills that will enable you to get to the root of clients’ underlying needs, a proactive, results-driven approach and the ability to contribute new ideas and approaches. Proficiency using Microsoft Office applications such as Word, Excel, email and the internet is also essential.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Shop Manager

  • Full time
  • £20,624
  • George Street, Aberdeen
  • Closing 10th August 2022

We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do.

It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter's work.

How do I demonstrate I am who you are looking for?

You will need to address and provide examples of the following in your application and at interview:

  • Experience of managing a team of staff and or volunteers, including recruitment and development of that team
  • Experience of providing excellent customer service, preferably in a face-to-face role
  • Experience of being enterprising and innovative

How do we describe our Community Shop Managers?

If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

What are the benefits?

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Part-Time Assistant Shop Manager

  • Part time
  • £19,305 pro-rata
  • Glasgow, Union Street
  • Closing 8th August 2022

We’re looking for an inspirational people person to join us as a Part-Time Assistant Shop Manager in our Edinburgh Morningside Shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter’s cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers. You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter’s income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter’s cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter’s cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Shop Manager

  • Full time
  • £20,624
  • Glasgow
  • Closing 4th August 2022

This role is being advertised as Shop Manager but on appointment your job title will be Community Shop Manager.

Who are we looking for?

We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do.

It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter's work.

How do I demonstrate I am who you are looking for?

You will need to address and provide examples of the following in your application and at interview:

• Experience of managing a team of staff and or volunteers, including recruitment and development of that team

• Experience of providing excellent customer service, preferably in a face-to-face role

• Experience of being enterprising and innovative

How do we describe our Community Shop Managers?

If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

What are the benefits?

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Shop Manager

  • Full time
  • £19,374
  • Hamilton, South Lanarkshire
  • Closing 31st July 2022

This role is being advertised as Shop Manager but on appointment your job title will be Community Shop Manager.

Who are we looking for?

We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do.

It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter's work.

How do I demonstrate I am who you are looking for?

You will need to address and provide examples of the following in your application and at interview:

• Experience of managing a team of staff and or volunteers, including recruitment and development of that team

• Experience of providing excellent customer service, preferably in a face-to-face role

• Experience of being enterprising and innovative

How do we describe our Community Shop Managers?

If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

What are the benefits?

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Marketing Executive

  • Full time
  • £30,822
  • Home or office based - Scotland
  • Closing 3rd August 2022

Are you an expert at coordinating and delivering marketing projects to increase brand awareness and drive engagement? With proven digital marketing experience, including email marketing, could you encourage supporters to act to drive long lasting change? Then join Shelter Scotland as a Marketing Executive and you could soon be playing an important role in helping us deliver on our ambitious strategy to end the housing emergency.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of our Communications and Engagement team at Shelter Scotland, the Marketing and Engagement team includes a Supporter Mobilisation Manager, Senior Marketing and Brand Executive and Marketing Executive. The team work to deliver on Shelter Scotland’s’ ambitious strategy by leading targeted marketing activities to drive acquisition and engagement both locally and nationally.

About the role

As Marketing Executive, we’ll look to you to use your expertise to coordinate and deliver marketing projects that increase brand awareness and drive engagement with key Shelter Scotland audiences. You’ll be integral to ensuring we have a critical mass of people providing their voice in support of our work by encouraging new and existing supporters to act to address the housing emergency in their communities. Along the way, you’ll need to work closely with a Senior Marketing and Brand Executive to strengthen our digital marketing and promote key campaigns on paid channels. You’ll also need to use mass-mobilisation to achieve supporter growth and depth to win campaigns and achieve long-term change. Put simply, this role is all about doing all you can to drive engagement with key Shelter Scotland campaigns, products and activities.

About you

Already with some relevant experience of delivering quality marketing products under your belt, you’re knowledgeable about integrated channel planning and familiar with at least some of the following: display, PPC, SEO and social media advertising. What’s more, you’re confident about managing a brand and working with stakeholders to ensure compliance and have a proven ability to assess the impact of marketing work. A good team player and all-round communicator, great relationship building skills are important too, as is the confidence to challenge the status quo and come up with new ideas where appropriate. Crucially, you must be willing to either be based in one of our offices or work from home and travel to a Shelter Scotland office regularly.

Benefits

We offer a wide range of benefits, including 30 days of annual leave plus bank holidays, flexible working practices, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Shop Manager - Glasgow Union Street

  • Full time
  • £25,623
  • Glasgow Union Street
  • Closing 11th July 2022

This role is being advertised as Shop Manager but on appointment your job title will be Community Shop Manager.

Who are we looking for?

We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do.

It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter's work.

How do I demonstrate I am who you are looking for?

You will need to address and provide examples of the following in your application and at interview:

Experience of managing a team of staff and or volunteers, including recruitment and development of that team

Experience of providing excellent customer service, preferably in a face-to-face role

Experience of being enterprising and innovative

How do we describe our Community Shop Managers?

If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

Shortlist
This vacancy has now closed

Community Fundraising Area Manager

  • Full time
  • £33,740
  • Flexible location and flexible working in Scotland – from home, from the office, or hybrid
  • Closing 7th July 2022

Do you have proven fundraising experience, a passion for proactive Community Fundraising and a real desire to be part of Shelter’s campaign against homelessness and for social justice? Then join us as Community Fundraising Area Manager and you could soon be playing an important role at the heart of our Community & Events team.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Community & Events is made up of Community Fundraising, Challenge & Bespoke Events and Culture, Entertainment & Sports sub-teams. Together, we look after a wide variety of fundraising activities that encourage supporters to raise money and provide them with excellent support to do so. We’ve made a significant investment in Community Fundraising to grow the team from five in 2019 to 24 currently, despite the pandemic. That’s because increasing engagement in local communities is a central part of both our fundraising and organisational strategy. We now have 12 Regional Fundraisers across England and Scotland; a central Community Fundraising National Relationships team and a robust and supportive management team which, should you join us, you’ll be part of.

About the role

An exciting opportunity with lots of existing and new avenues to explore, you’ll have every chance to really make your mark. That’s because, we have a strategy in place, but there’s still lots to do - and you‘ll be key in developing what we do and how we do it, as well as leading direct reports and the wider team to deliver on your plans. One of your main challenges will be to develop an overarching Community Fundraising team strategy to ensure a clear plan of projected growth and agreed objectives over the next five years. We’ll also look to you to significantly increase Community Fundraising income by enabling the team to proactively engage key audiences and improve the supporter stewardship experience. Creating and delivering an annual budget, taking the lead role for key income streams or activities, helping to create new fundraising products and engaging and influencing key stakeholders – these are just some aspects of this interesting, varied and vital role.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

To succeed, you’ll need to be creative, innovative and able to learn from failure as much as from success. The opportunity to lead, support, coach and empower a team to get out there and achieve success really appeals to you too. You’re also a great believer in putting the supporter experience at the heart of everything you do and eager to engage new and diverse audiences and build authentic relationships – both externally and internally. Adept at influencing and negotiating and great at carrying out detailed analysis or making data-driven decisions, you’re also resilient and, crucially, keen to create a strong, supportive and aspirational culture where the team are motivated by exceeding targets.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Shortlist
This vacancy has now closed

Shop Manager

  • Full time
  • £21,874
  • Edinburgh Nicolson Street
  • Closing 10th July 2022

This role is being advertised as Shop Manager but on appointment your job title will be Community Shop Manager.

Who are we looking for?

We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do.

It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter's work.

How do I demonstrate I am who you are looking for?

You will need to address and provide examples of the following in your application and at interview:

• Experience of managing a team of staff and or volunteers, including recruitment and development of that team

• Experience of providing excellent customer service, preferably in a face-to-face role

• Experience of being enterprising and innovative

How do we describe our Community Shop Managers?

If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

Shortlist
This vacancy has now closed

Shop Manager

  • Full time
  • £20,624
  • Shelter Shop - Aberdeen George Street
  • Closing 5th July 2022

This role is being advertised as Shop Manager but on appointment your job title will be Community Shop Manager.

Who are we looking for?

We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do.

It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter's work.

How do I demonstrate I am who you are looking for?

You will need to address and provide examples of the following in your application and at interview:

  • Experience of managing a team of staff and or volunteers, including recruitment and development of that team
  • Experience of providing excellent customer service, preferably in a face-to-face role
  • Experience of being enterprising and innovative

How do we describe our Community Shop Managers?

If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

What are the benefits?

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Impact & Insight Officer

  • Full time
  • £33,740
  • Home/office based or hybrid, with travel to our Scotland offices
  • Closing 28th June 2022

Do you have proven business analysis experience, with a focus on evaluating and demonstrating impact, plus an interest in learning about evidence-driven strategic planning and delivery? Then join Shelter Scotland as an Impact & Insight Officer

and you could soon be playing an important role at the heart of our Operations department.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Shelter Scotland is comprised of Operations and Communications & Advocacy. The Impact & Insight Officer role sits within the Central Support team, an enabling function within Operations. Central Support plays a key role in ensuring the smooth running of our day to day operations. They do this by providing efficient business support and crucial enabling activities like monitoring and evaluation and driving improvements in how we work. This is your opportunity to join them.

About the role

Your challenge? To lead the design, development and implementation of an evaluation process linked to a Directorate Outcomes Framework and monitoring progress against the delivery of strategic goals. Day-to-day, we’ll rely on you to lead specific workstreams to support impact analysis across the directorate in order to evidence the changes we’re making in society, so that our Fight for Home is evidence-led. Embedding and supporting evaluation methods and insight capture across our functions will be important too, as will supporting the upskilling of staff in data capture and insight and evaluation reporting and contributing to business case development. In short, you’ll help power the delivery of Shelter Scotland’s strategic plan.

About you

Your proven track record should include specific experience of evaluation methodology in practice and working with stakeholders at all levels of an organisation and in a variety of formats, including group workshop sessions. As comfortable generating process documentation and reports as you are advocating for a particular approach while building constructive relationships, experience of working with a variety of technologies such as Microsoft 365 and MS Dynamics is also essential.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Shortlist
This vacancy has now closed

Marketing Executive

  • Full time
  • £30,822
  • Home or office based Scotland
  • Closing 20th June 2022

Are you an expert at coordinating and delivering marketing projects to increase brand awareness and drive engagement? With proven digital marketing experience, including email marketing, could you encourage supporters to act to drive long lasting change? Then join Shelter Scotland as a Marketing Executive and you could soon be playing an important role in helping us deliver on our ambitious strategy to end the housing emergency.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of our Communications and Engagement team at Shelter Scotland, the Marketing and Engagement team includes a Supporter Mobilisation Manager, Senior Marketing and Brand Executive and Marketing Executive. The team work to deliver on Shelter Scotland’s’ ambitious strategy by leading targeted marketing activities to drive acquisition and engagement both locally and nationally.

About the role

As Marketing Executive, we’ll look to you to use your expertise to coordinate and deliver marketing projects that increase brand awareness and drive engagement with key Shelter Scotland audiences. You’ll be integral to ensuring we have a critical mass of people providing their voice in support of our work by encouraging new and existing supporters to act to address the housing emergency in their communities. Along the way, you’ll need to work closely with a Senior Marketing and Brand Executive to strengthen our digital marketing and promote key campaigns on paid channels. You’ll also need to use mass-mobilisation to achieve supporter growth and depth to win campaigns and achieve long-term change. Put simply, this role is all about doing all you can to drive engagement with key Shelter Scotland campaigns, products and activities.

About you

Already with some relevant experience of delivering quality marketing products under your belt, you’re knowledgeable about integrated channel planning and familiar with at least some of the following: display, PPC, SEO and social media advertising. What’s more, you’re confident about managing a brand and working with stakeholders to ensure compliance and have a proven ability to assess the impact of marketing work. A good team player and all-round communicator, great relationship building skills are important too, as is the confidence to challenge the status quo and come up with new ideas where appropriate. Crucially, you must be willing to either be based in one of our offices or work from home and travel to a Shelter Scotland office regularly.

Benefits

We offer a wide range of benefits, including 30 days of annual leave plus bank holidays, flexible working practices, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Shortlist
This vacancy has now closed

Digital Communications Executive

  • Full time
  • £30,822
  • Edinburgh
  • Closing 22nd June 2022

Has your excellent understanding of the digital communications landscape been gained creating social media strategies and managing multiple channels? Then join Shelter Scotland as a Digital Communications Executive and you could soon be the person behind the Shelter Scotland brand on those channels.

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Our award winning Communications team promotes Shelter Scotland's brand and leads our public campaigning and digital communications to achieve change for those that do not have a safe, secure or affordable home in Scotland. Your challenge will be to develop and implement our social media strategy in order to increase online presence, support our drive to sign up supporters and help us build a movement around housing. As well as championing the use of digital channels and technologies to tell our story, we'll rely on you to analyse campaigns and provide guidelines, expert advice and support for colleagues too. And, when it comes to working across teams to develop engaging, creative and innovative platform specific content that enlightens audiences and promotes campaigns or brand-focused messages, again, we'll count on you.

About you

You'll need a proven relevant background that includes experience of using tools such as Google Analytics, Facebook Pixels and Insights platforms to draw actionable insights. You'll also need strong editing and writing skills suitable for each channel, e.g. from knowing how to write a successful tweet to using effective storytelling techniques. Well-organised, with the ability to prioritise and work across multiple projects simultaneously, you're creative, innovative, customer-focused and have the confident communication skills it takes to liaise effectively with people at all levels. And, if you have experience of using CRM systems, even better, though this is not essential.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our Communications team and be the change you want to see in society.

Shortlist
This vacancy has now closed

Part-Time Assistant Shop Manager

  • Part time
  • £19,305 pro-rata
  • Stirling
  • Closing 15th June 2022

We’re looking for an inspirational people person to join us as a Part-Time Assistant Shop Manager in our Stirling shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter’s cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers. You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter’s income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter’s cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter’s cause.

Shortlist
This vacancy has now closed

Part-Time Assistant Shop Manager

  • Part time
  • £19,305 pro-rata
  • Edinburgh, Stockbridge
  • Closing 15th June 2022

We’re looking for an inspirational people person to join us as a Part-Time Assistant Shop Manager in our Stirling shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter’s cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers. You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter’s income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter’s cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter’s cause.

Shortlist
This vacancy has now closed

Part-Time Assistant Shop Manager

  • Part time
  • £19,305 pro-rata
  • Morningside, Edinburgh
  • Closing 15th June 2022

We’re looking for an inspirational people person to join us as a Part-Time Assistant Shop Manager in our Stirling shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter’s cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers. You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter’s income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter’s cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter’s cause.

Shortlist
This vacancy has now closed

Mobile Assistant Shop Manager – East Scotland

  • Full time
  • £19,305
  • Shelter Shops, surrounding East Scotland Area
  • Closing 15th June 2022

We're looking for an inspirational people person to join us as an Assistant Manager and work in some of our shops in East Scotland, providing cover in busy periods or for staff absences. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Helpline Adviser

  • Part time
  • £27,896 pro-rata
  • Glasgow
  • Closing 14th June 2022

Do you have experience of telephone advice work with a specific interest in housing law, welfare benefits and debt? Would you like to use those skills to help people struggling with bad housing or homelessness to find solutions? Then join Shelter Scotland as a Helpline Adviser and you could soon be providing vital advice to clients across Scotland.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Shelter Scotland provides a free telephone and online helpline providing housing advice to over 25,000 people across Scotland each year. You’ll be joining a team delivering a telephone, digital and email advice service to people experiencing a range of housing problems. This will involve carrying out initial fact finding interviews to identify and agree clients’ needs and giving advice on all areas of housing cases, for which you will be given support and training should you need it. We’ll also rely on you to enter details onto our CRM system accurately and punctually.

About you

We’re looking for people who are resilient enough to cope in a challenging environment but who can empathise with our clients and help them navigate their way through the system. You’ll have good listening skills that will enable you to get to the root of clients’ underlying needs, a proactive, results-driven approach and the ability to contribute new ideas and approaches. Proficiency using Microsoft Office applications such as Word, Excel, email and the internet is also essential.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Marketing Executive

  • Full time
  • £30,822
  • Home or office based
  • Closing 6th June 2022

Are you an expert at coordinating and delivering marketing projects to increase brand awareness and drive engagement? With proven digital marketing experience, including email marketing, could you encourage supporters to act to drive long lasting change? Then join Shelter Scotland as a Marketing Executive and you could soon be playing an important role in helping us deliver on our ambitious strategy to end the housing emergency.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of our Communications and Engagement team at Shelter Scotland, the Marketing and Engagement team includes a Supporter Mobilisation Manager, Senior Marketing and Brand Executive and Marketing Executive. The team work to deliver on Shelter Scotland’s’ ambitious strategy by leading targeted marketing activities to drive acquisition and engagement both locally and nationally.

About the role

As Marketing Executive, we’ll look to you to use your expertise to coordinate and deliver marketing projects that increase brand awareness and drive engagement with key Shelter Scotland audiences. You’ll be integral to ensuring we have a critical mass of people providing their voice in support of our work by encouraging new and existing supporters to act to address the housing emergency in their communities. Along the way, you’ll need to work closely with a Senior Marketing and Brand Executive to strengthen our digital marketing and promote key campaigns on paid channels. You’ll also need to use mass-mobilisation to achieve supporter growth and depth to win campaigns and achieve long-term change. Put simply, this role is all about doing all you can to drive engagement with key Shelter Scotland campaigns, products and activities.

About you

Already with some relevant experience of delivering quality marketing products under your belt, you’re knowledgeable about integrated channel planning and familiar with at least some of the following: display, PPC, SEO and social media advertising. What’s more, you’re confident about managing a brand and working with stakeholders to ensure compliance and have a proven ability to assess the impact of marketing work. A good team player and all-round communicator, great relationship building skills are important too, as is the confidence to challenge the status quo and come up with new ideas where appropriate. Crucially, you must be willing to either be based in one of our offices or work from home and travel to a Shelter Scotland office regularly..

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Central Support Manager - Scotland

  • Full time
  • £39,139
  • Flexible on location – home-based, Shelter Office-based, or a combination of the two although you will be required to attend meetings at Shelter Scotland offices
  • Closing 12th May 2022

Are you a collaborative, driven and influential individual with strong and effective management experience? If so, Shelter has an exciting opportunity for a Central Support Manager to join us, where you will provide effective leadership to Shelter Scotland’s Business Support Team.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Our successful candidate will lead the Shelter Scotland’s Business Support Team within the Scotland Directorate, Operations Department to enable the delivery of Shelter Scotland’s strategic plan, prioritising Health and Safety, site management, administrative support and financial processing. Working alongside colleagues in the Operations Department, you will also manage Directorate support, which enables the effective functioning of Shelter Scotland, including project and contract management support in line with strategic priorities, as well as ensuring the appropriate strategic and business planning tools and techniques are applied and co-ordinated across the Directorate.

We will count on you to research, develop and cost proposals in line with Shelter Scotland’s strategic plan and lead the end to end Bid Approval Process for Shelter Scotland, while collaborating to embed a culture of Continuous Improvement, Development and Innovation and overseeing the design and development of an evaluation process linked to the Directorate Outcomes Framework are also vital elements of this pivotal role.

About you

To make this exciting opportunity yours, you'll need management experience, ideally in an operational management role or in a business support and/or business development environment, and an understanding of procurement and commissioning processes. You will also have demonstrable relationship management expertise and confidence in dealing with decision makers, plus experience of managing projects, including the ability to demonstrate the application of project management tools and methods. Excellent interpersonal, relationship-building and communication skills, both verbal and written, are essential but, above all, you must have a flexible, professional and proactive approach to your work.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Shortlist
This vacancy has now closed

Regional Community Fundraiser

  • Full time
  • £30,822
  • The Edinburgh Hub / Some home working & being out in the community
  • Closing 8th May 2022

We’re looking for a proactive individual with an understanding of community fundraising and experience of working on a CRM database to join us as a Regional Community Fundraiser and help us maximise our local fundraising activities.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of our hugely successful Income Generation division, Shelter’s Community Fundraising team is a new team that has rapidly grown in 2020/21 from 4 to 12 Regional Fundraisers and a central team of 7. Community Fundraising is a key part of Shelter’s long-term fundraising strategy and investment is being made available to fund it. In April 2020 we appointed the first Head of Community Fundraising to grow the team and develop the strategy for local and national community fundraising at Shelter and Shelter Scotland. This continues to be backed by the organisation as Community Fundraising is central or our organisational and income generation strategy.

About the role

Developing and implementing the community fundraising strategy in Edinburgh and the East of Scotland is just one of the challenges we’ll expect you to rise to in this role. This will involve focusing on our key audiences of individuals, community organisations, faith, regional corporates, local trusts, volunteers and building local events for Edinburgh and the East.

You will shape and develop your geographical area and local community to establish a tangible relationship with Shelter & Shelter Scotland and its work to provide a high standard of stewardship to add value to current and new Shelter fundraisers and volunteers.

Working in the best interests of the charity by contributing to wider fundraising teams' goals whenever possible will be important too. Put simply, you’ll do everything you can to generate more income and attract new long-term supporters.

At the moment the Edinburgh Hub is undergoing a refurb so we will be working at home as well as being out and about within our Community, there will be some expectation once the Hub is back open to work from the Hub. Shelter and Shelter Scotland currently have a Ways of Working framework with the Hub going forward, to see what is possible around working at the Hub, being out in the community and working at home.

About you

To succeed, you’ll need an understanding of community fundraising, experience of working on a CRM database and a proven track record of meeting and exceeding financial targets. You’ll also need experience of developing and implementing innovative ways of engaging supporters and are confident working with volunteers. You’re committed to providing excellent customer service in all your interactions and will be a positive ambassador for Shelter & Shelter Scotland. You’re a brilliant communicator written and verbally and you are driven. We are looking for someone who has ambition to grow local events as well as community volunteering groups.

As this role is all about engaging with the community, it does involve some travel around the region so you will need a car or access to a vehicle, for which an essential car user allowance is paid. Due to the nature of the role, sometimes there will be evening and weekend work, which is reimbursed via our TOIL system.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We will be sharing interview questions as well as a task with those candidates shortlisted for an interview 3-4 days before the interview.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Empty Homes Partnership Officer

  • Full time
  • £33,740
  • Edinburgh
  • Closing 20th April 2022

Do you have a strong working knowledge of the housing policy landscape in Scotland and, ideally, familiarity with empty homes work? Then join Shelter Scotland as an Empty Homes Partnership Officer and you could soon be proactively supporting a Scottish Government funded project aimed at bringing long term empty properties back into use.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of our Communication & Policy Department, the Scottish Empty Homes Partnership (SEHP) aims to enable private sector empty homes to be brought back into use across Scotland. The Partnership achieves this through a mix of policy work, capacity building, training, best practice sharing and awareness raising with councils, community groups and others. It is also home to the national Empty Homes Advice Service - a public facing advice line for owners of empty homes as well as anyone concerned about empty property in their area.

About the role

As Empty Homes Partnership Officer, you’ll be responsible for supporting the Scottish Empty Homes Officer Network - an established network of Empty Homes Officers working across councils in Scotland. We’ll also rely on you to work to maintain and develop new partnership links with others that have an interest in bringing empty homes back into use, including community groups, housing associations and third sector partners. Encouraging and influencing Councils to mainstream empty homes work within their existing service will be important too, as will gathering evidence on opportunities and barriers to bringing empty homes back into use. And, when it comes to setting out specific learning lessons and recommendations for future sector development, again, we’ll look to you to deliver.

About you

To succeed, you’ll need a relevant background and a real desire to help bring positive change to the Scottish housing landscape. You’ll also need a demonstrable track record of developing and delivering training and a proactive approach to analysing and sharing best practice. Strong communication skills, including the ability to influence others, is also required, together with commercial awareness, lots of initiative, great problem solving skills, the ability to work collaboratively and respect for others opinions.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

*This is the revised salary rate effective from 1st April 2022 – anyone who joins before this date will be subject to the current salary rate of £32,758.24 pending this increase taking effect.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Development Worker

  • Full time
  • £27,896
  • Dundee
  • Closing 27th March 2022

*This is the revised salary rate effective from 1st April 2022 – anyone who joins before this date will be subject to the current salary rate of £23,847 pending this increase taking effect

Do you have proven experience in participation, community engagement and/or development work that enable you to facilitate and promote local community empowerment? Then join Shelter Scotland as a Development Worker and you could soon be playing a key role within a vital initiative aimed at tackling homelessness and housing issues in the Dundee locale.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Shelter Scotland operates four Community Hubs in Edinburgh, Glasgow, Dundee and Aberdeen, each offering a range of advice and support services linked to our campaigning, volunteering and fundraising activities. One of those services is Time for Change - our core methodology for the involvement of people with lived experience in our work that has now been embedded across each community hub. Its focus is on identifying issues facing homeless people in their locale and, through involvement and wider consultation, co-producing the design and delivery of a local response to tackle those issues. This is your opportunity to be part of its future.

About the role

As well as supporting the development and delivery of Time for Change in Dundee, we’ll rely on you to support the wider work of the project, including outreach, rights awareness and consultation. You’ll also need to build relationships with individuals with lived experience, help grow a group of peers and provide continuous support and encouragement. Consulting with individuals and stakeholders across the city to determine ‘what better looks like’ will be important too. And, when it comes to developing relationships with relevant external agencies, again, we’ll count on you. Helping to design and develop plans and processes to manage the initiative, collecting and collating service user data and sharing knowledge and information throughout the project – all are part and parcel of this interesting and challenging role.

About you

The success of the project is dependent on assertive outreach, so you’ll need to be a confident individual with great communication skills, who can self-manage and self-motivate. The ability to work with a variety of stakeholders and deal effectively with change is also essential, as is a proactive, client-focused and collaborative approach, great relationship building skills and respect for others’ opinions. Housing and homelessness work experience isn’t essential, but you’ll need to bring a passion for Shelter Scotland’s issues and be willing to learn and gain experience to provide guidance on housing, homelessness, money and debt and welfare benefits.

Shortlist
This vacancy has now closed

Lead Product Owner

  • Full time
  • £43,500
  • Shelter provides flexibility to allow home-based, Shelter Office-based, or a combination of the two although you will be required to attend regular meetings across Shelter Scotland.
  • Closing 20th March 2022

Do you want to be part of a team that helps over a million people each year by delivering first-class design, content, products and services, in an agile, iterative and data-driven manner?

Do you want to work for one of the UK’s leading housing and homelessness charities?

What we’re looking for

You will:

  • Have experience in product development, including facilitating ideation and scoping.
  • Have an understanding of how user-focussed digital products and services can improve people’s lives, and a desire to create the most helpful products for people struggling with bad housing or homelessness, for people who want to take action around the housing emergency and for those who want to donate to our cause.
  • Have experience in a specialist digital product role in a digital agency or in-house for an online business
  • Have an interest in learning about evidence-driven strategic planning.
  • Have experience of agile planning, demonstrating experience with a range of tools and techniques.
  • Advocate for a particular approach while building constructive relationships.

About the role and team

We work together. You'll be expected to lead the team and work with wider teams, on all and any of our projects and products. Sometimes at a moment's notice. That could mean working with Product Owners and Managers, developers, designers, policy specialists, legal teams, senior management - anyone you need to, to produce world-class online products and services.

Rule one is to start with user needs. We create digital products and services that help people solve their housing-related issues. We’re working with users of our online advice services and people across the organisation to make our services and information simpler, clearer, and faster.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle daily with homelessness, bad housing conditions, soaring rents, discrimination, and the threat of eviction.

Above all we seek a transformation in housing policy, including investment in homes people on low incomes can actually afford – an investment that has been missing for decades and from all political parties, so that now the human cost has become intolerable.

Shelter has made a specific commitment to becoming an Anti-Racist organisation and seeks to put race equity at its core, not being afraid to identify, challenge and address interpersonal, institutional, and systemic racism.

Shortlist
This vacancy has now closed

Development Worker

  • Full time
  • £23,847
  • Dundee
  • Closing 6th March 2022

Do you have proven experience in participation, community engagement and/or development work plus an understanding of the community that enables you to facilitate and promote local community empowerment? Then join Shelter Scotland as a Development Worker and you could soon be playing a key role within a vital initiative aimed at tackling homelessness and housing issues in the Dundee locale.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Shelter Scotland operates four Community Hubs in Edinburgh, Glasgow, Dundee and Aberdeen, each offering a range of advice and support services linked to our campaigning, volunteering and fundraising activities. One of those services is Time for Change - our core methodology for the involvement of people with lived experience in our work that has now been embedded across each community hub. Its focus is on identifying issues facing homeless people in their locale and, through involvement and wider consultation, co-producing the design and delivery of a local response to tackle those issues. This is your opportunity to be part of its future.

About the role

As well as supporting the development and delivery of Time for Change in Dundee, we’ll rely on you to support the wider work of the project, including outreach, rights awareness and consultation. You’ll also need to build relationships with individuals with lived experience, help grow a group of peers and provide continuous support and encouragement. Consulting with individuals and stakeholders across the city to determine ‘what better looks like’ will be important too. And, when it comes to developing relationships with relevant external agencies, again, we’ll count on you. Helping to design and develop plans and processes to manage the initiative, collecting and collating service user data and sharing knowledge and information throughout the project – all are part and parcel of this interesting and challenging role.

About you

The success of the project is dependent on assertive outreach, so you’ll need to be a confident individual with great communication skills, who can self-manage and self-motivate. The ability to work with a variety of stakeholders and deal effectively with change is also essential, as is a proactive, client-focused and collaborative approach, great relationship building skills and respect for others’ opinions. Housing and homelessness work experience isn’t essential, but you’ll need to bring a passion for Shelter Scotland’s issues and be willing to learn and gain experience to provide advice on all areas of housing, homelessness, money and debt and welfare benefits.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Part Time Assistant Shop Manager

  • Part time
  • £17,290 pro-rata
  • Edinburgh, Nicolson Street
  • Closing 28th February 2022

We're looking for an inspirational people person to join us as a Part-Time Assistant Shop Manager in our shop in Nicolson Street, Edinburgh. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers. You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Community Manager - North

  • Full time
  • £43,180
  • North East of Scotland
  • Closing 15th February 2022

Do you have a good understanding of the issues experienced by those impacted by bad housing and homelessness, plus a proven ability to manage and deliver contracts, partnerships or services and support and line manage staff? Then join Shelter Scotland as Community Manager - North and you could soon be playing the role of local strategic leader, responsible for achieving and maximising the outcomes and local impact of our Community team’s work.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of the wider Shelter Scotland Operations Directorate, our Communities team leads our targeted work with communities and shared experience to tackle the root causes of bad housing and homelessness. We currently have three locality teams in the North, East and West of Scotland, plus a Volunteering team. There are also four key hub sites located in Aberdeen and Dundee (North), Edinburgh (East), and Glasgow (West). Whoever joins us will cover the North region.

About the role

This key role involves leading our fight for a home with, and within, communities, and ensuring the effective delivery of our strategy to tackle the root causes of bad housing and homelessness in defined communities. Indeed, we’ll rely on you to raise awareness of our expertise and potential to collaborate on key local housing and homelessness issues locally in Aberdeen and Dundee. As well as leading a multidisciplinary team, you’ll be responsible for driving and working across a number of projects and priorities, including operational and project planning, budget setting and management, contract management, and partnership work. Essentially, you’ll ensure that the experiences and housing priorities of your local communities inform local operations, activity planning and delivery within your target locality areas. Along the way, you’ll need to engage and influence local stakeholders, advocate for and achieving change and ensure people with lived experience of homelessness are involved in advocacy, activism and campaigning activity.

About you

An experienced operational manager who’s used to identifying, driving and contributing to strategic development opportunities, you’re adept at externally facing engagement and influencing work, including in local networks and partnerships. What’s more you have excellent leadership and stakeholder engagement skills and are used to managing budgets and financial reports. The ability to proactively develop and maintain key relationships and take a strategic approach to developing new ones is important too, as is ensuring that these are aligned with local strategic priorities. Analysing, interpreting and presenting data, evidence and insight to manage performance, enable continuous improvement and identify and implement systems change comes naturally to you too, as does the ability to understand and apply relevant health and safety, safeguarding and data protection legislation and policy.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Assistant Shop Manager

  • Part time
  • £17,290 pro-rata
  • Glasgow, Union Street
  • Closing 16th February 2022

We’re looking for an inspirational people person to join us as an Assistant Manager in our shop in Glasgow Union Street. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter’s cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers. You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter’s income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter’s cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter’s cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

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