About the job

Argyll and Bute Citizens Advice Bureau, is an independent and innovative advice organisation providing holistic advice and support to people across Argyll and Bute.

Argyll and Bute Citizens Advice Bureau in collaboration with Inspiralba is looking for a client-focused individual with looking to build their experience of providing triage and admin support, in our busy Lochgilphead office to our clients across Argyll and Bute. This includes responding to clients contacting us by a variety of methods and assisting them to receive quality advice from our fully trained advisers.

As this is a development role, the successful candidate will be provided with all aspects of training required to carry out the role of triage assistant. However, they must be able to handle more than one task simultaneously and ideally have a track record of working with people who may be vulnerable and anxious. An empathetic and professional telephone manner is essential.

Team working is essential and the post-holder must be able to assist colleagues with possibly competing demands. Applicants should also demonstrate strong oral and written communication skills, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office including Word, Outlook and Excel.

Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.

Employee benefits

Argyll and Bute Citizens Advice Bureau offers excellent terms and conditions, including a total of 25 days (pro rata) annual leave plus 10 public holidays and a pension scheme with a 6% employer contribution. Argyll and Bute Citizens Advice Bureau is an inclusive employer that supports a work-life balance and offers a 4 day week (pro rata).