Argyll and Bute Citizens Advice Bureau, is an independent and innovative advice organisation providing holistic advice and support to people across Argyll and Bute.

The Bureau provides a comprehensive advice and information service throughout Argyll & Bute from its offices in Lochgilphead and Helensburgh and by outreach to Campbeltown, Dunoon and Oban localities.

The Debt / Money Adviser will take responsibility for the quality of advice and standard of service provided by the bureau in money advice (debt) cases with a particular focus on those at risk of losing their homes through eviction or repossession. Providing specialist support on all areas of free debt management, statutory and sustainable solutions and lay representation within court and pre-court advice provision.

Travel will be essential to the post and expenses are reimbursed for travel related to approved duties. No overtime payments are made, but time off in lieu is given.

In the interest of public safety, the successful applicant for this post will be asked to disclose criminal history information.

We regret that we are unable to acknowledge receipt of completed application forms.

Team working is essential and the post-holder must be able to assist colleagues with possibly competing demands.

Applicants should also demonstrate sound oral and written communication skills, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office including Word, Outlook and Excel.

Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.

Employee benefits

Argyll and Bute Citizens Advice Bureau offers excellent terms and conditions, including a total of 25 days (pro rata) annual leave plus 10 public holidays and a pension scheme with a 6% employer contribution. Argyll and Bute Citizens Advice Bureau is an inclusive employer that supports a work-life balance and offers a 4 day week (pro rata), well-being events, and a positive working environment.

Argyll and Bute Citizens Advice Bureau, is an independent and innovative advice organisation providing holistic advice and support to people across Argyll and Bute.

Argyll and Bute Citizens Advice Bureau in collaboration with Inspiralba is looking for a client-focused individual with looking to build their experience of providing triage and admin support, in our busy Lochgilphead office to our clients across Argyll and Bute. This includes responding to clients contacting us by a variety of methods and assisting them to receive quality advice from our fully trained advisers.

As this is a development role, the successful candidate will be provided with all aspects of training required to carry out the role of triage assistant. However, they must be able to handle more than one task simultaneously and ideally have a track record of working with people who may be vulnerable and anxious. An empathetic and professional telephone manner is essential.

Team working is essential and the post-holder must be able to assist colleagues with possibly competing demands. Applicants should also demonstrate sound oral and written communication skills, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office including Word, Outlook and Excel.

Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.

Employee benefits

Argyll and Bute Citizens Advice Bureau offers excellent terms and conditions, including a total of 25 days (pro rata) annual leave plus 10 public holidays and a pension scheme with a 6% employer contribution. Argyll and Bute Citizens Advice Bureau is an inclusive employer that supports a work-life balance and offers a 4 day week (pro rata), well-being events, and a positive working environment.

The Welfare Rights Adviser will play a key role in delivering an independent, free, impartial and confidential advice, information and advocacy service to Association standards. The postholder provides quality advice, information and casework on statutory benefits and other social security matters to clients across Argyll & Bute, including advocacy and representation at First-tier Tribunal.

The role also supports the quality of benefits advice across the bureau – case-checking other staff and volunteers, providing second-tier advice, and identifying and meeting training needs.

The Welfare Rights Adviser will advise and represent clients on issues including:

• Statutory benefits and social security, income maximisation, benefit entitlement and better-off checks, mandatory reconsiderations, appeals and First-tier Tribunal representation

This role will be of particular interest to an experienced adviser with strong knowledge of welfare rights and social security legislation, who is confident representing clients at tribunal and committed to supporting the development of others. Home/remote working is available and encouraged, with occasional travel throughout the region.

Employee benefits

Argyll and Bute Citizens Advice Bureau offers excellent terms and conditions, including a total of 25 days (pro rata) annual leave plus 10 public holidays and a pension scheme with a 6% employer contribution. Argyll and Bute Citizens Advice Bureau is an inclusive employer that supports a work-life balance and offers a 4 day week (pro rata), well-being events, and a positive working environment.