Start Up Stirling has been helping those in hardship in the Stirling Council Area since 1994.

We need a part time Warehouse Assistant to work alongside our Facilities manager to process the food donations that we receive, identifying stock shortages as they arrive and helping our volunteer teams to ensure our packs are ready for all those we support.

Responsible to: Facilities Manager

Overall responsibility of the job: To lead a team of volunteers to ensure that all our hubs are stocked with the supplies needed; to coordinate effective stock control in the warehouse and arrange timely transportation of collections and deliveries, while meeting legislative standards - i.e. Health & Safety/Environmental Health.

Specific responsibilities:

• Support the Facilities Manager by providing reports on stock levels and requirements and any concerns about the day-to-day operation

• Ensure that all warehousing processes and procedures are followed

• Take responsibility for the building, its contents, and security of the warehouse

• Work with Foodbank Co-ordinator to prepare food packs for our foodbank and rural clients

• Manage the loading and unloading of the van, deliver and pick up supplies and manage a rota of volunteer drivers

• Coordinate and support the volunteer team at the warehouse

• Coordinate the day-to-day running of the warehouse including sorting, packing, stock rotation, monitoring stock requirements, issuing stock, maintaining accurate records, and disposal of unsuitable items

• Assist with Health and Safety, ensuring compliance with statutory requirements and good practice

• Monitor stock levels and liaise with the Manager about specific shortages and requirement and take responsibility for the ordering and purchase of stock

• Ensure that all warehouse paperwork is stored securely and passed on regularly to the admin volunteer/team for entering onto the data collection system

Person Specification

Experience

• Previous warehouse experience an advantage

• Observing relevant regulations, including manual handling and health and safety

• Working as part of a team

Key Skills:

• Good oral communication

• Driver with clean licence

• Ability to work independently and unsupervised

• Ability to carry out manual work

• Numerate and comfortable interpreting statistical data

• Empathy and ability to work with people from disadvantaged, marginalised, or socially excluded backgrounds

Personal attributes:

• Passionate about tackling poverty

• Honesty and integrity

If you are interested in a rewarding job with an established local charity involved in the relief of poverty, hardship and hunger in Stirlingshire then this could be the job for you!

About Start Up Stirling

Our charity began in 1994 when a group of local churches started to collect donated household goods and redistribute them to people who had been homeless and were moving into social housing. In response to growing local need we started our foodbank service in 2012 in an effort to tackle food insecurity and hunger. In 2017 we introduced an additional pilot service that offers additional tailored support for people experiencing hardship in Stirlingshire.

The whole operation, including our Board of Trustees, is run by volunteers (currently around 110), supported by a small group of paid staff. We work closely with a network of around thirty-five local referral partners, including Citizens Advice Bureau, Women’s Aid, Salvation Army Rural Housing, NHS, Stirling Council and local schools to identify those people that need our support and help.

Main aspects of the post:

General Management

• To coordinate the development and implementation of operational policies, procedures and good practice in relation to volunteer recruitment and training thereby providing an effective infrastructure to ensure our volunteer base adds value and is in line with our legal, financial and other operational requirements.
• To manage the day to day operational aspects of initial volunteer engagement, recruitment and induction procedures, including acting as a first point of contact for those who volunteer and those who might support them, making them feel valued and supported.
• To manage the development of relationships with local organisations to afford volunteer opportunities with the charity to local people from varying backgrounds and circumstances.

People Management

• To coordinate across the organisation appropriate processes for the identification of volunteering opportunities and the management of volunteer contributions in conjunction with other staff members as necessary.
• To arrange appropriate induction and training, in conjunction with other staff members as necessary, for employees and volunteers joining the charity.
• To liaise with partner agencies who provide volunteers e.g. Forth Valley College, Stirling Council Criminal Justice, Employability etc, ensuring that appropriate training and supervision is provided when such volunteers are joining the charity.

Operations & Risk Management

• To coordinate the ongoing monitoring of volunteer opportunities and skill requirements in order to optimise the efficient and effective use of volunteer resources in support of the charities activities.
• To develop and maintain appropriate volunteer experience monitoring and feedback procedures, involving the appropriate use of exit interviews and surveys to support internal and external reporting requirements including those specified by funding bodies.
• To ensure that adequate arrangements exist for adhering to regulatory requirements relating to the protection of vulnerable groups (PVG or equivalent), including the maintenance of appropriate PVG accreditation and other relevant records.

Financial Management

• To manage specified financial budgets, including volunteer training and related volunteer expenses.
• Ensure support for the Fundraising & Community Engagement Manager from Volunteers where and when appropriate.

If you are interested in a rewarding job with an established local charity involved in the relief of poverty, hardship and hunger in Stirlingshire then this could be the job for you!

Start Up Stirling is seeking to appoint an energetic and compassionate person to aid our Communities and Fundraising Manager and expand our fundraising and community engagement.

About Start Up Stirling

Our charity began in 1994 when a group of local churches started to collect donated household goods and redistribute them to people who had been homeless and were moving into social housing. In response to growing local need we started our foodbank service in 2012 in an effort to tackle food insecurity and hunger. In 2017 we introduced an additional pilot service that offers additional tailored support for people experiencing hardship in Stirlingshire.

The whole operation, including our Board of Trustees, is run by volunteers (currently around 110), supported by a small group of paid staff. We work closely with a network of around thirty-five local referral partners, including Citizens Advice Bureau, Women’s Aid, Salvation Army Rural Housing, NHS, Stirling Council and local schools to identify those people that need our support and help.

What are we looking for in a Community Fundraiser?

We are seeking an innovative fundraiser who is creative, driven, and full of energy to share exciting ideas on how Start up Stirling can grow community fundraising throughout the Stirling Council Area.

The new Community Fundraiser will work closely and collaboratively with the team at Start up Stirling to help develop and manage the programme of community fundraising and events. You should be an excellent communicator with the ability to engage with donors and inspire supporters while developing and cultivating relationships. As this is a diverse role, you should be able to manage priorities and work to deadlines while achieving results.

A full Job Description is available for download below.

Summary Statement

If you are interested in a rewarding job with an established local charity involved in the relief of poverty, hardship and hunger in Stirling Council area then this could be the job for you!

Start Up Stirling is seeking to appoint an energetic and compassionate person to a recently expanded role of Client Services Support Worker.

About Start Up Stirling

Our charity began in 1994 when a group of local churches started to collect donated household goods and redistribute them to people who had been homeless and were moving into social housing. In response to growing local need we started our foodbank service in 2012 in an effort to tackle food insecurity and hunger. In 2017 we introduced an additional pilot service that offers additional tailored support for people experiencing hardship in Stirling Council area.

The whole operation, including our Board of Trustees, is run by volunteers (currently around 110), supported by a small group of paid staff. We work closely with a network of around thirty-five local referral partners, including Citizens Advice Bureau, Women’s Aid, Salvation Army Rural Housing, NHS, Stirling Council and local schools to identify those people that need our support and help.

What are we looking for in a Client Services Support Worker?

We are seeking a well-motivated, confident and enthusiastic individual who must be a good team player and be committed to helping Start Up achieve its charitable objectives. The successful candidate will be someone who can help coordinate our food bank services in an efficient and effective manner, and also collaborate with our partner organisation Citizens Advice Bureau (CAB) Stirling and other local organisations in the development of our client support service.

What the role involves

• To support the delivery of the charity’s strategy and operational plan, with particular responsibility for the ongoing delivery and development of the charity’s client facing hardship relief and support services. This includes provision of starter packs, crisis food (both home delivery and Foodbank services) and other support services including the TRI project which the charity may provide in the future.
• In partnership with any other Client Services support worker(s), to manage the day-to-day aspects of the Client Service operations of the charity, ensuring that the client referral process and the subsequent provision of Client Services by Start Up Stirling is managed safely, accurately and effectively.
• To ensure that all supporting activities related to Client Services are completed in accordance with relevant policies, procedures and regulations, including appropriate record keeping, monitoring and reporting.
• To manage the extension of Start Up Stirling’s rural crisis food delivery service (currently limited to food parcels and informal support) to replicate the service being developed within the city centre, in which food collection points are combined with access to CAB support services and facilitated engagement with other capacity-building organisations.
• To assist the General Manager in controlling financial budgets in accordance with the charity’s financial management procedures and scheme of delegated authority.
• To ensure the service is being managed in line with organisational processes and procedures, including all monitoring and evaluation recording requirements and confidentiality and boundaries.

Essential skills and experience:

Applicants should be a team player and must be able to:

• Work collaboratively with a range of stakeholders, including referral organisations and other partners.
• Demonstrate excellent communication skills and be able to adapt communication skills effectively and as necessary.
• Work positively and flexibly as part of a busy team, prioritising workload and delegating work effectively.
• Possess sound organisational skills and demonstrate an ability to maintain and develop systems and processes relevant to the role.
• Possess experience in the design and ongoing operation of client support services monitoring and evaluation processes.
• Possess the ability to adhere to confidentiality and boundaries requirements essential to the role.
• Manage conflict effectively and appropriately whilst remaining calm and empathetic.
• Commit to their own personal learning and development as well as the learning and development of staff and volunteers.

Desirable skills and experience

• Promote a positive mindset and support people experiencing difficult times in a constructive and collaborative manner.
• Previous experience of working in a fast paced, moving, working environment with competing demands in your working day.
• Assist in harnessing community engagement and assets to optimise the potential support for the charity’s efforts to alleviate hunger and food insecurity.
• Previous third sector experience or experience in a similar role.

The Client Services Support Worker role may include occasional evening and weekend working, typically in connection with partner and community engagement events that take place outside normal working hours.

Start Up Stirling exists to support local people who are suffering from poverty, financial hardship, homelessness, and distress. This incredible charity strives to help people going through difficult times and endeavours to improve their quality of lives. Life is unpredictable and anyone can find themselves in unexpected hardship, more often than you may think, with over 9,500 people in the Stirling area who suffer from income deprivation.

By providing emergency food banks to over 300 people, including children in the Stirling area, Start Up Stirling are a lifeline to many who would otherwise go hungry, and last year alone, over 100,000 meals were delivered to people in desperate need of food. Losing paid employment, unexpected bills, family breakdowns, illness, and losing benefits can all cause people to experience financial difficulty and this charities support service provides a safe space for people to explore how to improve their situation by giving advice on money, fuel poverty, addiction, and social isolation. Start Up Stirling have been working tirelessly for 25 years to continually support those suffering deprivation in their local area and believe that together we can make a difference to help local people who are going through a difficult time.

Start Up Stirling need a new Community Fundraiser. In this role you will play an integral part of helping further the charitable aims of this wonderful organisation by developing the charity’s fundraising activity into new channels and communities. This is a rewarding and diverse role where one day you could be visiting schools and churches and the next, you could be monitoring social media channels, or planning community events and challenges.

The new Community Fundraiser will work closely and collaboratively with the team at Start up Stirling to develop and manage the programme of community fundraising and events and secure vital income for the organisation. You should be an excellent communicator with the ability to engage with donors and inspire supporters while developing and cultivating relationships. As this is a diverse role, you should be able to manage priorities and work to deadlines while achieving results. As an experienced fundraiser, you will have previous community or events experience and have previously implemented fundraising activities. An innovative fundraiser is required who is creative, driven, and full of energy to share exciting ideas on how Start up Stirling can grow their community fundraising portfolio.

This is an exciting opportunity for a passionate, motivated individual to join a friendly, inclusive organisation who deliver incredible impact in the local area. If you have a great work ethic and share this charity’s values, then please consider this as your next career move

Summary Statement

If you are interested in a rewarding job with an established local charity involved in the relief of poverty, hardship and hunger in Stirlingshire then this could be the job for you!

Start Up Stirling is seeking to appoint an energetic and compassionate person to a recently expanded role of Client Services Support Worker.

About Start Up Stirling

Our charity began in 1994 when a group of local churches started to collect donated household goods and redistribute them to people who had been homeless and were moving into social housing. In response to growing local need we started our foodbank service in 2012 in an effort to tackle food insecurity and hunger. In 2017 we introduced an additional pilot service that offers additional tailored support for people experiencing hardship in Stirlingshire.

The whole operation, including our Board of Trustees, is run by volunteers (currently around 110), supported by a small group of paid staff. We work closely with a network of around thirty-five local referral partners, including Citizens Advice Bureau, Women’s Aid, Salvation Army Rural Housing, NHS, Stirling Council and local schools to identify those people that need our support and help.

What are we looking for in a Client Services Support Worker?

We are seeking a well-motivated, confident and enthusiastic individual who must be a good team player and be committed to helping Start Up achieve its charitable objectives. The successful candidate will be someone who can help coordinate our food bank services in an efficient and effective manner, and also collaborate with our partner organisation Citizens Advice Bureau (CAB) Stirling and other local organisations in the development of our client support service.

What the role involves

● To support the delivery of the charity’s strategy and operational plan, with particular responsibility for the ongoing delivery and development of the charity’s client facing hardship relief and support services. This includes provision of starter packs, crisis food (both home delivery and Foodbank services) and other support services including the TRI project which the charity may provide in the future.

● In partnership with any other Client Services support worker(s), to manage the day-to-day aspects of the Client Service operations of the charity, ensuring that the client referral process and the subsequent provision of Client Services by Start Up Stirling is managed safely, accurately and effectively.

● To ensure that all supporting activities related to Client Services are completed in accordance with relevant policies, procedures and regulations, including appropriate record keeping, monitoring and reporting.

● To manage the extension of Start Up Stirling’s rural crisis food delivery service (currently limited to food parcels and informal support) to replicate the service being developed within the city centre, in which food collection points are combined with access to CAB support services and facilitated engagement with other capacity-building organisations.

● To assist the General Manager in controlling financial budgets in accordance with the charity’s financial management procedures and scheme of delegated authority.

● To ensure the service is being managed in line with organisational processes and procedures, including all monitoring and evaluation recording requirements and confidentiality and boundaries.

Essential skills and experience:

Applicants should be a team player and must be able to:

● Work collaboratively with a range of stakeholders, including referral organisations and other partners.

● Demonstrate excellent communication skills and be able to adapt communication skills effectively and as necessary.

● Work positively and flexibly as part of a busy team, prioritising workload and delegating work effectively.

● Possess sound organisational skills and demonstrate an ability to maintain and develop systems and processes relevant to the role.

● Possess experience in the design and ongoing operation of client support services monitoring and evaluation processes.

● Possess the ability to adhere to confidentiality and boundaries requirements essential to the role.

● Manage conflict effectively and appropriately whilst remaining calm and empathetic.

● Commit to their own personal learning and development as well as the learning and development of staff and volunteers.

Desirable skills and experience

● Promote a positive mindset and support people experiencing difficult times in a constructive and collaborative manner.

● Previous experience of working in a fast paced, moving, working environment with competing demands in your working day.

● Assist in harnessing community engagement and assets to optimise the potential support for the charity’s efforts to alleviate hunger and food insecurity.

● Previous third sector experience or experience in a similar role.

The Client Services Support Worker role may include occasional evening and weekend working, typically in connection with partner and community engagement events that take place outside normal working hours.