Are you looking for the reward of knowing you can make a real difference to people's lives?

Safe Space is a small specialist trauma service providing counselling and groupwork to adults who have experienced childhood sexual abuse. We are based in Dunfermline Business Centre.

Our Admin worker is retiring, and we are looking in the first instance for an Evening Receptionist who can work 3 evenings on a Monday, Wednesday and Thursday 4-8pm, but who might be interested in taking on additional responsibilities and hours from the Admin worker, as she nears her retirement date.

Alternatively, you may wish to apply at this stage for the wider admin role (16 hours) and prefer mostly daytime hours, with some evening work included.

Could this be the job and the flexibility you have been looking for?

Job Description

These posts are the initial contact for clients referring themselves to the service, and therefore require a sensitive, sympathetic approach. Client confidentiality is of the utmost importance.

The team consists of members of staff and several volunteer counsellors and group workers. You will be working alongside the Adult Counselling Coordinator to provide a top class service to volunteers and clients.

Evening Reception:

The post requires some flexibility over working hours. At present the required hours are 4 – 8pm, Monday and Wednesday, and 4-6 on Thursdays. The office is closed on Fridays.

Admin post:

The post requires some flexibility but would cover a mix of day and evening hours.

All Safe Space staff are required to hold Protection of Vulnerable Groups (PVG) clearance.

Main Responsibilities-Both posts

• Seeing clients into the building, showing them to the counselling room.
• amending appointments in the office calendar (Outlook 2016) to record cancellations, either by client or counsellor, and informing client/counsellor by phone and/or email of any changes.
• Taking client referrals by telephone and responding to email referral enquiries as appropriate.
• Ensuring information is recorded accurately and communicated appropriately.
• Ensuring the premises are closed according to Safe Space procedures at the end of the evening.
• Maintaining and updating shared paper and computer files.

Additional responsibilities – Admin post only (up to 16 hours)

Providing administrative support to staff and volunteers ensuring good record keeping, and maintenance of all office systems, including online accounts (Quickbooks) and Sharepoint.

Work with staff to produce data/documents as required

Liaise with external contractors (IT, accountancy)

Person specification Both posts

Essential

• Experience of working with and understanding the needs of vulnerable people.
• Familiarity with standard office administration tasks e.g. photocopying, filing, message taking.
• Good telephone manner.
• Good knowledge of MS Office: the post/s require Intermediate level in Outlook email and calendar, Excel and Word.
• Experience of working within a team.
• The ability to build and maintain effective working relationships with colleagues and volunteers.
• Well organized, enthusiastic and willingness to learn

Desirable

• Editing websites, experience of online account management
• Understanding of childhood sexual abuse