Please note: This post is open to women only under Schedule 9, Part 1 of the Equality Act 2010, as being female is considered a Genuine Occupational Requirement due to the nature of the role and the needs of the vulnerable women we support.

Change Mental Health is a leading national mental health charity providing unique support to people with severe and enduring mental ill health. With over 50 years’ experience across Scotland, we believe people affected by poor mental health and illness deserve the highest quality of support in the community and that every person has the right to be valued and to share in the opportunities, challenges, and joys of everyday life.

About the Service

As a Resilience Outreach Worker, you will play a key role in delivering support as part of an innovative partnership between Change Mental Health and Kingdom Housing Association (KHA).

This service is designed to provide targeted mental health and wellbeing support to KHA tenants, helping individuals to build emotional, psychological and behavioural resilience. Through tailored one-to-one support and group interventions, you will support tenants to identify personal goals, develop coping strategies, and access community resources that promote recovery, wellbeing and tenancy sustainment.

A key focus of the role is supporting individuals to manage tenancy-related challenges, improve emotional resilience, and maintain independent living within their communities. The service is rooted in trauma-informed, person-centred practice and aligns with the National Health and Wellbeing Outcomes.

You will work closely with KHA staff as part of a collaborative, partnership-based approach, embedding mental health support within housing services. This includes responding to referrals, supporting early intervention and crisis prevention, and contributing to improved outcomes for tenants.

You will be part of a forward-thinking, collaborative team committed to innovation in mental health and housing support. Working autonomously, you will manage your own caseload, using sound judgment to determine when to escalate or refer to your manager. You will also contribute to identifying service gaps and co-developing solutions to meet the evolving needs of tenants and the wider community.

Key Responsibilities:

• Provide one-to-one support to individuals, managing a caseload and developing tailored support plans aligned with National Health and Wellbeing outcomes.
• Facilitate group sessions and workshops.
• Compile and review service user development plans, ensuring outcomes are being achieved.
• Deliver support in a variety of settings, including individuals’ homes, community spaces, and within KHA offices.
• Work as part of the KHA Tenancy Support Service (TSS) team, offering targeted mental, emotional, and behavioural resilience support to KHA tenants.
• Collaborate with the Team Lead and Head of Service to meet strategic goals and funder requirements.
• Identify community service gaps and collaborate with your manager to develop solutions, working independently with sound judgment and initiative.
• Build positive working relationships with local partners to better support service users and promote the work of Change Mental Health.

General Duties:

• Maintain accurate and up-to-date records, ensuring confidentiality is upheld for all individuals using the service.
• Collate relevant information and prepare reports for line management as required.
• Ensure continuity of service delivery in line with Change Mental Health’s values and strategic outcomes.
• Oversee and support the fulfilment of Health and Safety responsibilities within practice settings, ensuring compliance with legal and organisational standards.
• Act in accordance with GDPR legislation, ensuring all personal, staff, and client data is managed in line with Data Management and Information Governance policies.
• Comply with all relevant legal and regulatory requirements, including the provisions of the Health and Safety at Work Act 1974.
• Adhere to the charity’s Health & Safety and Safeguarding policies, promptly reporting any concerns to your line manager.
• Participate in regular supervision and appraisal and undertake relevant training and development activities appropriate to the role.
• Work in accordance with the charity’s national policies, local operating procedures, and the standards of external regulators or professional bodies.

Essential Criteria:

• Educated to SVQ 3 level or have experience working in mental health
• Must have access to a vehicle and hold a valid driving licence, with the ability to travel independently across locations as required
• Understand the need for a compassionate, non-judgemental approach to supporting people
• Ability to work well in a team setting whilst also working autonomously
• A sound theory base of social care interventions including risk assessments
• A value base consistent with the aims and objectives of Change Mental Health
• Ability to apply an analytical approach to problems in order to find solutions
• Competency in planning and reviewing development plans and the ability to take appropriate action if needed
• I.T skills are of a good standard
• A sound knowledge of Health and Social care policy in Scotland and ability to apply this to the role
• Keen to develop your knowledge and skills and attend training as required
• Excellent communication and interpersonal skills

Desirable Criteria:

• Experienced in delivering a Registered Service and meeting Care Inspectorate requirements

This job profile and list of duties is not exhaustive and serves only to highlight the main requirements. The line manager may stipulate other reasonable requirements and projects commensurate with the general profile and grade of the post.

All successful candidates will require a PVG Membership. Please be aware that it is classed as an offence if you apply for this role and are barred from engaging in regulated activity relevant to children or vulnerable adults.

Benefits:

• 24/7 access to an award-winning Employee Assistance Programme providing free legal, financial, and medical advice as well as support with life’s challenges.
• A 35-hour working week, enhanced sick pay & season ticket loan.
• A great work life balance with flexible and blended working environment.
• Access to purchase a Blue Light Discount Card
• Cycle to Work Scheme
• Enhanced sick pay and leave entitlements.
• Generous 37 days’ holiday.
• Paid Mental Wellbeing days.
• Professional development including funded opportunities.