Join Citizens Advice Scotland as our new Director of Advice Services and play a central role in shaping a national service that changes lives. As a key member of the Executive Leadership Team, you will provide strategic and operational leadership across our advice services, ensuring they are high-quality, accessible and responsive to the needs of people across Scotland. Acting as the primary senior contact for Citizens Advice Bureaux, you will drive delivery of our organisational strategy while championing innovation across face-to-face, digital, telephone and outreach channels.

In this pivotal role, you will lead national service delivery, quality assurance and performance improvement, ensuring compliance with membership standards and regulatory requirements. You will oversee major funded programmes, strengthen insight-led decision making and maintain the highest standards of data quality and governance. You will also play a significant role in business development, identifying opportunities, shaping compelling bids and tenders, and managing budgets with rigour and transparency.

We are looking for an experienced senior leader with a strong track record in delivering large-scale services, navigating complex stakeholder environments and driving continuous improvement. You will be an emotionally intelligent communicator, a confident decision-maker and a collaborative relationship-builder with the ability to influence at all levels, including government and national partners. Above all, you will bring a values-led, inclusive leadership style that inspires high performance and supports a culture of wellbeing and professionalism.

If you are motivated by delivering meaningful impact, improving client outcomes and advancing a mission-driven national service, we would love to hear from you. Join us in shaping the future of advice in Scotland.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

For more information about the role, please refer to the Job Pack which can be downloaded below.

Please familiar yourself with Our People Charter.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.