About Edinburgh Food Project

Edinburgh Food Project was established in 2012 with the aim of reducing the effects of food poverty in Edinburgh by providing emergency food parcels to those in the community most in need. We are transitioning our seven foodbank centres into “More than Food” hubs to allow our clients to access dedicated support to help them with their immediate and underlying problems to reduce/eliminate their need for foodbank assistance and build their financial resilience for the future.

Purpose of Role:

The role of the Support Officer within the Welfare Rights Team is to support clients who contact the office by email or telephone, offering them initial advice and support with welfare benefits, money management and emergency food, and referring to other organisations. In addition, the role involves general administrative tasks such as responding to emails and messages, creating client records, and arranging appointments with Money Advice Service advisers.

This is a new position and will be central to the success of the Referral Pathways project. The Referral Pathways Coordinator will build strong working relationships with referral agencies and partner organisations to ensure foodbank referrals are person-centred and are the most appropriate form of support.

They will work closely with Edinburgh Food Project Business Development Lead and Business Support Administrator to deliver the project.

This is an active and dynamic role where communication, relationship building, and organisation are key. The role would be suited to someone with excellent people and relationship skills who is persuasive, and highly skilled at presenting and facilitating.

We particularly welcome applicants who have previous lived experience of poverty.

This is a new position and will be central to the success of the charity as we grow. With an exciting dual focus, the Trusts and Corporate Fundraising Manager will be charged with securing support for Edinburgh Food Project through grants, corporate donations, and sponsorship.

The role would be suited to someone with strong written communication skills and relationship building skills who is results-driven and well-organised.

We anticipate that it will be a full-time job, but we are flexible and welcome applications from people who would like to work part-time.

We expect that most candidates will have some trust fundraising and/or corporate fundraising experience in the charity sector, but we are open to applications from people with experience in other areas (e.g. marketing, business development, service tendering) who have relevant and transferrable skills.

About Edinburgh Food Project

Edinburgh Food Project was established in 2012 with the aim of reducing the effects of food poverty in Edinburgh by providing emergency food parcels to those in the community most in need. We are transitioning our seven foodbank centres into “More than Food” hubs to allow our clients to access dedicated support to help them with their immediate and underlying problems to reduce/eliminate their need for foodbank assistance and build their financial resilience for the future.

Foodbank:

As well as food, people can also pick up toiletries, nappies, essential cleaning products, and dog and cat food. The parcels give immediate help in an emergency situation; reducing hunger and worry, and meaning people are in a better place to deal with the other issues that are facing them.

More Than Food:

In addition to these essential emergency supplies, people visiting our foodbanks can get help with other issues like housing, employment and health; helping break the cycle of poverty for good.

Money Advice Service:

We are working towards a world where there is no need for foodbanks. We run an FCA accredited money advice service with a team of specialist advisers who can help people access the benefits they are entitled to.

“The foodbank was there when we really needed it, it was an absolute lifeline.”

“I have a passport now and birth certificate. I won my appeal for PIP… A massive thanks to you and EFP.”

“You have made my day today, thanks for being so helpful.”

About the Community Hub

The Community Hub is Edinburgh Food Project’s brand-new service. The Community Hub brings together our foodbank centre, Money Advice Service, and More Than Food partners to provide our clients free, holistic, and accessible support all under one roof. We are partnering with the Thistle Foundation to offer our services from their Wellbeing Centre in Craigmillar.

Job Description

Purpose of Role:

The role of Triage Adviser is to support clients by offering them initial advice and support with welfare benefits and money management, including referring to other organisations. In addition, the role involves general administrative tasks such as answering phone calls and emails, creating client records, and arranging appointments with Money Advice Service advisers.

About Edinburgh Food Project

Edinburgh Food Project was established in 2012 with the aim of reducing the effects of food poverty in Edinburgh by providing emergency food parcels to those in the community most in need. We are transitioning our seven foodbank centres into “More than Food” hubs to allow our clients to access dedicated support to help them with their immediate and underlying problems to reduce/eliminate their need for foodbank assistance and build their financial resilience for the future.

Foodbank:

As well as food, people can also pick up toiletries, nappies, essential cleaning products, and dog and cat food. The parcels give immediate help in an emergency situation; reducing hunger and worry, and meaning people are in a better place to deal with the other issues that are facing them.

More Than Food:

In addition to these essential emergency supplies, people visiting our foodbanks can get help with other issues like housing, employment and health; helping break the cycle of poverty for good.

Money Advice Service:

We are working towards a world where there is no need for foodbanks. We run an FCA accredited money advice service with a team of specialist advisers who can help people access the benefits they are entitled to.

“The foodbank was there when we really needed it, it was an absolute lifeline.”

“I have a passport now and birth certificate. I won my appeal for PIP… A massive thanks to you and EFP.”

“You have made my day today, thanks for being so helpful.”

About the Community Hub

The Community Hub is Edinburgh Food Project’s brand-new service. The Community Hub brings together our foodbank centre, Money Advice Service, and More Than Food partners to provide our clients free, holistic, and accessible support all under one roof. We are partnering with the Thistle Foundation to offer our services from their Wellbeing Centre in Craigmillar.

Job Description

This is a new position and will be integral to the success of our Community Hub. The Community Hub Co-ordinator will ensure the smooth and safe running of the Hub and provide a welcoming environment for all its users.

They will work closely with Edinburgh Food Project’s Food Provision Manager and Money Advice Service Manager and the Thistle Foundation team to manage day to day activities within the Hub.

The role would suit a dynamic, diplomatic person with excellent people and relationship building skills who is a natural problem-solver.

Working within the Money Advice Service, the Benefits/Debt Adviser supports clients with a range of debt and welfare rights issues, providing advice and information in person, via email and on the phone.

Using independent information sources and internal tools to provide holistic debt and benefits advice, reviewing and explaining complex information to clients to ensure they understand the options available to them.

Delivering advice on a wide range of topics, such as debt, housing and welfare, in line with the Scottish National Standards. Analysing, interpreting and recording information to the required quality standards.

Edinburgh Food Project provides emergency food, essentials, and support to people in crisis. Operations are managed from two warehouse units and offices, where stock donations are received and organised for delivery to seven foodbank centres across Edinburgh.

We are recruiting a cleaner to support the charity’s work at our units in Broomhouse, Edinburgh. This permanent position involves working part-time, 5 hours per week, with the potential for this to be increased should services expand to other sites. Flexible working arrangements will be considered.

The role involves cleaning two units, each containing a small warehouse space, office rooms, kitchen, toilet facilities, and a mezzanine level reached by stairs. We seek a responsible and organised individual, who takes pride in performing their work to a high standard.

Edinburgh Food Project was established in 2012 with the aim of reducing the effects of food poverty in Edinburgh by providing emergency food parcels to those in the community most in need. Over the last three years, we have been transitioning our 7 foodbank centres into “More than Food” hubs to allow our clients to access dedicated support to help them with their immediate and underlying problems to reduce/eliminate their need for food bank assistance and build their financial resilience for the future.

Edinburgh Food Project are now going through a period of change, developing their strategy to reflect the Scottish Government Consultation: Ending the need for foodbanks, and the Poverty Commission’s Report, A Just Capital.

Purpose of Role:

The role of Triage Adviser is to support clients by offering them initial advice and support with welfare benefits and money management, including referring to other organisations. In addition, the role involves general administrative tasks such as answering phone calls and emails, creating client records, and arranging appointments with Money Advice Service advisers.

This is a fantastic opportunity to join the fight against food poverty. We are looking for someone who is great with people, highly organised, and digitally savvy to help us end the need for foodbanks for good. This is a varied and vital job at the heart of our small but growing team: you will be working on campaigns and appeals, supporting community events, looking after our corporate friends, keeping our database up to date, creating social media content, and getting involved at the frontline of fundraising.

For this role, attitude and enthusiasm are more important than experience. We will support the right person to build their skills and knowledge across our different fundraising streams as we grow them together. You may have some fundraising experience, you may have customer service experience in retail or hospitality, or you may come from another background altogether and are looking to re-join the workforce or take your career in a different direction.

We are looking for someone who is:

• Well-organised
• Helpful
• Efficient
• Kind
• Enthusiastic
• Problem-solver
• Creative
• Accurate
• Confident
• Adaptable

The Edinburgh Food Project was set up with the purpose of providing emergency food supplies and support to people in crisis, working with partners and communities to address underlying causes of food poverty. Established in 2012 and supporting the people of Edinburgh and the surrounding areas across seven foodbanks, the project also operates a money advice service and holistic all-round support to the community.

The Organisation is in the process of developing a new strategy and expanding the services provided. This change will reflect the Scottish Government Consultation: Ending the Need for Foodbanks, and the Poverty Commission’s Report, A Just Capital.

To support this transition the Edinburgh Food Project are looking to appoint a new Fundraising Manager who will be the strategic and operational lead for fundraising in the organisation.

You will have the following key responsibilities:

• Oversee and develop all areas of the fundraising operation to ensure that support is maximised from all income streams
• Through the development and monitoring of robust plans and strategies, deliver on all agreed fundraising objectives and financial targets
• Recruit, lead and effectively manage the fundraising team in accordance with EFP’s policies and best practice
• Develop stewardship and engagement programmes that increase lifetime value of current supporters and recruit new supporters
• Embed a fundraising culture throughout EFP that maximises all opportunities for engagement and support

You will be passionate about supporting an organisation that provides all-round support to the community and vulnerable people in need. Demonstrable experience of all aspects of fundraising and management is necessary as well as achieving targets and managing a portfolio of funders and supporters. You will be hands on and proactive and willing to be part of a small but supportive team, working closely with the Director to ensure the sustainability of the organisation

To supervise and provide day to day line management, and monitor service delivery of our Money Advice Service in accordance with Edinburgh Food Project’s (EFP) vision and values. In line with EFP’s commitment to Equality and Diversity, the Manager will mentor, support and supervise team colleagues to build individual and collective skills, capacities and confidence. The outcome of this will be demonstrated by highly effective teamwork, excellent service delivery and maximised customer and client satisfaction levels. The MAS manager will both act as a role model for setting advice delivery and customer service standards and regularly, within the context of forming an efficient team, review information and service processes to identify, implement and test improvements.

Working within the Money Advice Service, the role of Benefits, Budget & Debt Adviser supports clients with a range of debt (and related) issues, providing advice and information in person, via email and on the phone.

The successful candidate will use independent information sources and internal tools available to provide holistic debt and/or benefits advice, reviewing and translating complex information to clients to ensure they understand the options available to them.

To be successful, you will have recent experience of delivering generalist advice on a wide range of topics, such as debt, housing and welfare, in line with the Scottish National Standards. In additional you will excellent communication and IT skills and have the ability to analyse, interpret and record information to the required quality standards.

About Edinburgh Food Project

Edinburgh Food Project was established in 2012 with the aim of reducing the effects of food poverty in Edinburgh by providing emergency food parcels to those in the community most in need. Over the last three years, we have been transitioning our 7 foodbank centres into “More than Food” hubs to allow our clients to access dedicated support to help them with their immediate and underlying problems to reduce/eliminate their need for food bank assistance and build their financial resilience for the future.

Edinburgh Food Project are now going through a period of change, developing their strategy to reflect the Scottish Government Consultation: Ending the need for foodbanks, and the Poverty Commission’s Report, A Just Capital.

This is a new and exciting Senior Management role. As Edinburgh Food Project go through a period of change, you will be responsible for operational management, planning and compliance of our growing client services.

The successful candidate will be passionate about supporting an organisation that provides all-round support to the community and vulnerable people in need. They will bring significant service management experience at a senior manager level and be experienced at managing a diverse team of people and leading during a time of change. In addition, they will have excellent communication and organisational skills. They will be hands on and proactive and willing to be part of a small but supportive team, working closely with the Director to ensure the sustainability of the organisation.

About Edinburgh Food Project

Edinburgh Food Project was established in 2012 with the aim of reducing the effects of food poverty in Edinburgh by providing emergency food parcels to those in the community most in need. Over the last three years, we have been transitioning our 7 foodbank centres into “More than Food” hubs to allow our clients to access dedicated support to help them with their immediate and underlying problems to reduce/eliminate their need for food bank assistance and build their financial resilience for the future.

Edinburgh Food Project are now going through a period of change, developing their strategy to reflect the Scottish Government Consultation: Ending the need for foodbanks, and the Poverty Commission’s Report, A Just Capital.

Purpose of Role:

Working alongside the Money Advice Service, the role of Referral Administrator is to triage clients referred by the Scottish Welfare Fund, the Money Advice Helpline and for those clients who contact EFP direct. In addition, the role involves general administrative tasks such as answering phone calls and emails, creating client records and arranging appointments with Money Advice Service advisers.

Edinburgh Food Project was established with the aim of reducing the effects of food poverty in Edinburgh by providing emergency food parcels to those in the community most in need. Over the last three years, we have been transitioning our 8 foodbank centres into “More than Food” hubs to allow our clients to access dedicated support to help them with their immediate and underlying problems to reduce/eliminate their need for food bank assistance and build their financial resilience for the future.

Working within the Money Advice Service, the role of Benefits/Debt Adviser supports clients with a range of debt (and related) issues, providing advice and information in person, via email and on the phone.

The successful candidate will use independent information sources and internal tools available to provide holistic debt and/or budgeting advice, reviewing and translating complex information to clients to ensure they understand the debt options available to them.

To be successful, you will have recent experience of delivering generalist advice on a wide range of topics, such as debt, housing and welfare, in line with the Scottish National Standards. In additional you will excellent communication and IT skills and have the ability to analyse, interpret and record information to the required quality standards.

Edinburgh Food Project was established in 2012 with the aim of reducing the effects of food poverty in Edinburgh by providing emergency food parcels to those in the community most in need. Over the last three years, we have been transitioning our 7 foodbank centres into “More than Food” hubs to allow our clients to access dedicated support to help them with their immediate and underlying problems to reduce/eliminate their need for food bank assistance and build their financial resilience for the future.

Edinburgh Food Project are now going through a period of change, developing their strategy to reflect the Scottish Government Consultation: Ending the need for foodbanks, and the Poverty Commission’s Report, A Just Capital.

Purpose of Role

Working closely with the Management team, the Business Support Admin is a key role within Edinburgh Food Project. As a small charitable organisation we need an experienced individual to develop and maintain robust administrative and office systems, to ensure the smooth operation of the organisation.

Please download the Information Pack below for further details.

Edinburgh Food Project was established in 2012 with the aim of reducing the effects of food poverty in Edinburgh by providing emergency food parcels to those in the community most in need. Over the last three years, we have been transitioning our 7 foodbank centres into “More than Food” hubs to allow our clients to access dedicated support to help them with their immediate and underlying problems to reduce/eliminate their need for food bank assistance and build their financial resilience for the future.

Edinburgh Food Project are now going through a period of change, developing their strategy to reflect the Scottish Government Consultation: Ending the need for foodbanks, and the Poverty Commission’s Report, A Just Capital.

Purpose of Role

Reporting to the Director and working closely with the Finance Sub Committee the Finance and Compliance Lead is a key role within Edinburgh Food Project. As a small charitable organisation we need an experienced individual to develop and maintain robust administrative and financial systems, to ensure the smooth operation of the organisation.

Please download the Information Pack below for further details.

Edinburgh Food Project was established in 2012 with the aim of reducing the effects of food poverty in Edinburgh by providing emergency food parcels to those in the community most in need. Over the last three years, we have been transitioning our 7 foodbank centres into “More than Food” hubs to allow our clients to access dedicated support to help them with their immediate and underlying problems to reduce/eliminate their need for food bank assistance and build their financial resilience for the future.

Edinburgh Food Project are now going through a period of change, developing their strategy to reflect the Scottish Government Consultation: Ending the need for foodbanks, and the Poverty Commission’s Report, A Just Capital.

About the Money Advice Service

Edinburgh Food Project provides a free, impartial and confidential service, tailored to meet the needs of our clients. The Money Advice Service is a holistic service, providing specialist advice and support with:

• Personal Debt and money
• Applying for benefits
• Budgeting
• Welfare rights
• Energy advice
• Employability
• Accessing Mental Health and Wellbeing services
• Applying for grants
• Foodbank referrals

Purpose of Role

To supervise and provide day to day line management, and monitor service delivery of our Money Advice Service in accordance with Edinburgh Food Project’s (EFP) vision and values.

In line with EFP’s commitment to Equality and Diversity, the Manager will mentor, support and supervise team colleagues to build individual and collective skills, capacities and confidence. The outcome of this will be demonstrated by highly effective teamwork, excellent service delivery and maximised customer and client satisfaction levels.

The MAS manager will both act as a role model for setting advice delivery and customer service standards and regularly, within the context of forming an efficient team, review information and service processes to identify, implement and test improvements.

Please download the Information Pack below for further details.

Edinburgh Food Project was established in 2012 with the aim of reducing the effects of food poverty in Edinburgh by providing emergency food parcels to those in the community most in need. Over the last three years, we have been transitioning our 7 foodbank centres into “More than Food” hubs to allow our clients to access dedicated support to help them with their immediate and underlying problems to reduce/eliminate their need for food bank assistance and build their financial resilience for the future.

Edinburgh Food Project are now going through a period of change, developing their strategy to reflect the Scottish Government Consultation: Ending the need for foodbanks, and the Poverty Commission’s Report, A Just Capital.

Purpose of Role

Edinburgh Food Project is overseen by the Board of Trustees, who have overall responsibility and accountability for everything the charity does. The Board consist of 12 individual volunteers (unpaid) who bring an array of skills and experience to help set the charities strategic direction and ensure good governance. Trustees have an opportunity to significantly contribute towards Edinburgh Food Project’s mission:

”To provide emergency food supplies and support to people in crisis, while working with people, communities, and our partner agencies to address the underlying causes of food poverty.”

We are particularly interested in hearing from applicants with either:

• Fundraising experience,
• Marketing/Communication experience,
• Advice experience (e.g. benefits/debt) or
• Lived experience of poverty

Please download the Information Pack below for further details.

Edinburgh Food Project was established in 2012 with the aim of reducing the effects of food poverty in Edinburgh by providing emergency food parcels to those in the community most in need. Over the last three years, we have been transitioning our 8 foodbank centres into “More than Food” hubs to allow our clients to access dedicated support to help them with their immediate and underlying problems to reduce/eliminate their need for food bank assistance and build their financial resilience for the future.

Edinburgh Food Project is overseen by the Board of Trustees, who have overall responsibility and accountability for everything the charity does. The Board consist of 12 individual volunteers (unpaid) who bring an array of skills and experience to help set the charities strategic direction and ensure good governance. Trustees have an opportunity to significantly contribute towards Edinburgh Food Project’s mission:

”To provide emergency food supplies and support to people in crisis, while working with people, communities, and our partner agencies to address the underlying causes of food poverty.”

Board meetings are held every 6 weeks on Monday evenings, at 5pm (6pm if in person), currently via Zoom. Between Board meetings you may be required to spend additional time on subjects such as setting strategic direction, dealing with staff matters, improving governance or making decisions on infrastructure.

Edinburgh Food Project was established with the aim of reducing the effects of food poverty in Edinburgh by providing emergency food parcels to those in the community most in need. Over the last three years, we have been transitioning our 8 foodbank centres into “More than Food” hubs to allow our clients to access dedicated support to help them with their immediate and underlying problems to reduce/eliminate their need for food bank assistance and build their financial resilience for the future.

Working within the Money Advice Service, the role of Benefits/Debt Adviser supports clients with a range of debt (and related) issues, providing advice and information in person, via email and on the phone. The successful candidate will use independent information sources and internal tools available to provide holistic debt and/or budgeting advice, reviewing and translating complex information to clients to ensure they understand the debt options available to them.

To be successful, you will have recent experience of delivering generalist advice on a wide range of topics, such as debt, housing and welfare, in line with the Scottish National Standards. In additional you will excellent communication and IT skills and have the ability to analyse, interpret and record information to the required quality standards.