Edinburgh University Students' Association
Edinburgh University Students' Association

Charity registered in Scotland SC015800

Edinburgh University Students’ Association is an award-winning organisation, which exists to provide diverse services, representation, and welfare support to the community of over 39,500 students at the University of Edinburgh. By providing opportunities, helping to create change and offering support, we're here to help students get the most out of their time at Edinburgh. We have four venues around the University of Edinburgh campus – King’s Buildings, The Pleasance, Potterrow and Teviot Row House – which house our offices, cafés, bars, clubs, spaces for students to meet, study and socialise. We are a registered charity and all of the income we generate from our commercial activity goes back in to supporting our members. Find out more about us here: eusa.ed.ac.uk/about.

Current vacancies

Advice Caseworker - Academic

  • Full time
  • £28,498 – £31,614
  • On site: Edinburgh
  • Closing 24th June 2024

The role of the Advice Caseworker is to offer advice on a range of topics to individual students, to undertake specialist casework, including advocacy and representation of students at university meetings and in navigating University policies and processes. Offering practical support to students in very challenging emotional circumstances and always operating in the best interests of the student. Supporting a team of advice volunteers and working alongside caseworkers with different specialisms to offer a holistic service. ­­­­­

The Advice Place is a free, professional, impartial and confidential advice service for students at the University of Edinburgh, operated by Edinburgh University Students’ Association. The service operates via face to face interactions via drop-in or booked appointment and also by phone and email and by booked teams appointments. The service deals with a wide variety of topics (finance, accommodation, academic, crime, and personal issues) and provides basic information as well as more complex casework advice, advocacy and support.

We are a frontline student facing service that requires staff to deliver the service in-person at our offices. However, we understand that being able to work remotely is popular with many staff and allows them to find a better work/life balance and so we do continue to offer some home working opportunities where possible across the year.

The Person:

You will be an exceptional and enthusiastic individual, who aspires to provide a professional and high-quality service to our service users.

Confident and competent, with demonstrable experience gained within a customer facing role, delivering high standards of customer service. You will have proven experience of dealing with sensitive information and prioritising in a busy client facing role. Ideally, you will have worked in situations where you have been required to deal effectively and compassionately with customers who are distressed.

A student-focused individual with a consistently professional approach to your duties and keen attention to detail. A person with high expectations of themselves and others, who takes pride in their work.

Shortlist

Advice Place Receptionist/Administrator

  • Part time
  • £26,458 – £28,031 pro-rata
  • On site: Edinburgh
  • Closing 24th June 2024

You will manage the reception service in the Advice Place; providing initial information to users, and triaging enquiries to caseworkers; managing caseworker appointments. You will also carry out day to day administrative tasks, including supporting the efficient statistical monitoring and reporting of the service.

The Advice Place is a free, professional, impartial and confidential advice service for students at the University of Edinburgh, operated by Edinburgh University Students’ Association. The service deals with a wide variety of topics (finance, accommodation, academic and personal issues) and provides basic information as well as more complex casework advice, guidance, advocacy and support.

This role is an in-person reception role for The Advice Place service. The role may occasionally require some hybrid or remote working if our office is closed. The service operates via appointments and drop ins, with appointments in-person, online and by phone and initial contact via email, phone and at our welcome desk.

The Person:

The Advice Place Receptionist / Administrator will be an exceptional and enthusiastic individual, who aspires to provide a professional and high-quality service to our service users.

Confident and competent, with demonstrable experience gained within a customer facing role, delivering high standards of customer service. You will have proven experience of dealing with sensitive information and prioritising in a busy client facing role. Ideally, you will have worked in situations where you have been required to deal effectively and compassionately with customers who are distressed.

An organized individual with an outgoing personality, consistently professional approach to their duties and keen attention to detail. A person with high expectations of themselves and others, who takes pride in their work in in that of the wider team.

Shortlist

Student Opportunities Officer (Peer Learning and Support)

  • Full time
  • £26,458 – £28,031
  • On site: Edinburgh
  • Closing 22nd July 2024

Edinburgh University Students' Association is looking to recruit a Student Opportunities Officer (Peer Learning and Support) to join our Student Opportunities team.

Edinburgh University Students’ Association is an award-winning organisation, which exists to provide diverse services, representation, and welfare support to the community of over 49,500 students at the University of Edinburgh. By providing opportunities, helping to create change and offering support, we're here to help students get the most out of their time in Edinburgh. We have five venues around the University of Edinburgh campus – Teviot Row House, King’s Buildings House, Potterrow, the Pleasance and Edinburgh College of Art’s Wee Red Bar – which house our offices, cafés, bars, clubs, spaces for students to meet, study and socialise. These spaces transform into some of the most well loved Edinburgh Festival Fringe venues throughout the month of August each year.

We are a registered charity and all of the income we generate from our commercial activity goes back in to supporting our members. We’re also an organisation with a strategic commitment to support and empower all our staff, and have some exciting plans for the future. There's never been a better time to apply and join our organisation.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons. Edinburgh University Students’ Association is committed to promoting equal opportunities in employment and encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

Our Student Opportunities team of 10 supports a range of student community-building and student led activities, including 370 student societies, 50+ Peer Learning and Support groups, student community volunteering, and international/intercultural activities. We support 1000s of student volunteers who create activities, events and communities for all students at the University of Edinburgh, and work collaboratively with colleagues across the Association and in the University in order to do so.

The Role:

The Student Opportunities Officer (Peer Learning and Support) is responsible (as part of a team of 4) for supporting the development and expansion of peer-led activity across the University of Edinburgh, enabling all students to enhance their experience. This will include supporting and facilitating student-led peer-to-peer activity throughout the University, encouraging students to take a holistic and autonomous approach to their learning and development.

This is a collaborative role which sits within the wider Student Opportunities team (10 in total), with a specific remit of supporting the development of Peer Learning and Support. This involves contributing to the forming of a community of learners (both staff and students) locally and across the University.

The Student Opportunities team sits within the wider Membership, Engagement and People Development Directorate at the Students’ Association (which also includes The Advice Place, Student Voice, and People and Development teams), and works collaboratively with colleagues in relation to a number of events, initiatives and activities related to student support and development.

The Person:

A confident and experienced trainer with excellent communication, interpersonal, organisational and IT skills. The post holder will have a proven track record of providing both administrative and operational support for volunteers. A student focused individual with a consistently professional approach to their duties and keen attention to detail. A person with high expectations of themselves and others, who takes pride in their work and that of their team.

Plus, a generous benefits package:

  • 35 days per year holiday entitlement
  • Company pension with 14.5% employer contribution
  • Enhanced company sick pay, leave and loan policies
  • A comprehensive package of support via our Employee Assistance Programme
  • Access to money saving discounts from hundreds of retailers via our Pluxee Discounts Hub
  • Cycle to Work Scheme
  • Discounts on food and drink across our venues
Shortlist