This is an exciting time to join Blackwood Housing Association as we create new team leader roles to deliver on our ambitious strategic direction, focused on delivering even better outcomes for our tenants and communities across Scotland. We’re looking for Team Leaders who are energised by change and motivated by purpose - leaders who want to help shape the future of customer services.

You’ll play a key role in leading teams through transformation, embedding new ways of working, and translating our strategic ambitions into real, day‑to‑day improvements for the people we serve. With opportunities to influence service development, support staff to thrive, and contribute to an organisation that is evolving and growing, this is a chance to build a leadership career that genuinely makes a difference.

Key Responsibilities

• Lead, motivate, and support a team delivering front-line customer service

• Supervise day-to-day operations, ensuring KPIs and service standards are consistently met

• Oversee incoming and outgoing communications including calls, emails, and case management

• Handle Stage 1 complaints and support investigations into more complex cases

• Build strong working relationships with internal teams and external partners

• Act as a first point of contact across a wide range of housing services, including repairs, rent, allocations, and general enquiries

• Deliver training, coaching, and one-to-one performance reviews for team members

• Contribute to continuous improvement of customer service processes and procedures

• Support organisational initiatives and policy development

What We’re Looking For

• Proven experience in a customer service leadership or supervisory role

• Strong communication and interpersonal skills

• Ability to manage multiple priorities in a busy environment

• Experience handling complaints and resolving customer issues effectively

• A proactive approach to problem-solving and service improvement

• Passion for delivering excellent customer experiences

Why Join Us?

At Blackwood, we are committed to making a difference in people’s lives. You’ll be part of a supportive organisation that values innovation, collaboration, and continuous improvement.

We offer:

• Competitive salary

• Opportunities for professional development

• A supportive and inclusive working environment

• The chance to make a real impact in the community

Our employee benefits

• Access to Health and Wellbeing resources such as, 24 hour GP service, physiotherapy, 24/7 Employee Assistance Program and in-house Mental Health First Aiders

• Opportunity to participate in internal support networks such as employee engagement, wellbeing and digital forums

• Discounts at major online and High Street retailers

This is an exciting time to join Blackwood Housing Association as we create new team leader roles to deliver on our ambitious strategic direction, focused on delivering even better outcomes for our tenants and communities across Scotland. We’re looking for Team Leaders who are energised by change and motivated by purpose - leaders who want to help shape the future of housing services.

You’ll play a key role in leading teams through transformation, embedding new ways of working, and translating our strategic ambitions into real, day‑to‑day improvements for the people we serve. With opportunities to influence service development, support staff to thrive, and contribute to an organisation that is evolving and growing, this is a chance to build a leadership career that genuinely makes a difference.

What You’ll Be Doing

As a Housing Officer Team Leader, you will:

• Lead and support a team to deliver excellent, customer-focused housing services

• Ensure day-to-day operations comply with policies, procedures, and regulatory standards

• Drive performance across key areas such as tenancy sustainment, customer engagement, and void management

• Promote best practice and maintain up-to-date knowledge of housing legislation and professional standards

• Oversee accurate data management, reporting, and audit trail processes

• Support and supervise site-based staff alongside the wider management team

• Attend meetings across office locations as required

What We’re Looking For

We’re seeking someone who is:

• An experienced housing professional with strong knowledge of housing legislation and regulation

• A confident leader with the ability to motivate, coach, and develop a team

• Highly organised, with strong decision-making and problem-solving skills

• Committed to delivering excellent customer service and continuous improvement

• Comfortable working across multiple sites and collaborating with a range of stakeholders

Why Join Us?

• Opportunity to lead and shape high-quality housing services

• Work within a supportive and forward-thinking organisation

• Make a meaningful impact in communities across Scotland

• Ongoing professional development and career progression opportunities

Our employee benefits

• Access to Health and Wellbeing resources such as, 24 hour GP service, physiotherapy, 24/7 Employee Assistance Program and in-house Mental Health First Aiders

• Opportunity to participate in internal support networks such as employee engagement, wellbeing and digital forums

• Discounts at major online and High Street retailers

Join Our People and Culture Team

We are looking for an experienced and proactive People Business Partner to join our People and Communications Team. This is an exciting opportunity for someone who thrives on building strong relationships, influencing positive change, and delivering strategic people solutions that support organisational goals.

As a trusted partner to managers and senior leaders, you will play a key role in workforce planning, employee engagement, organisational development, and change management. You will help shape a high-performance culture where employees feel supported, valued, and empowered to succeed.

About the Role

As People Business Partner, you will:

• Build strong partnerships with managers and senior leaders across designated business areas
• Provide expert advice and support on employee relations matters including performance management, absence, grievance, disciplinary and capability cases
• Support workforce planning, succession planning, talent development and recruitment activity
• Use people data and insights to identify trends and inform business decisions
• Lead and support change management and organisational development initiatives
• Contribute to the development and implementation of people policies and ensure compliance with employment legislation and best practice
• Champion diversity, equity and inclusion across all people practices
• Promote employee wellbeing, engagement and a positive workplace culture

About You

We are looking for someone who has:

• Proven experience in a People Business Partner or senior HR advisory role
• A CIPD Level 5 qualification or equivalent experience
• Strong knowledge of UK employment law and HR best practice
• Experience of supporting managers with complex employee relations and absence management cases
• Experience of workforce planning, change management and policy development
• Strong analytical skills and the ability to use HR systems and people data to drive decision-making
• Excellent communication, relationship-building and influencing skills
• The ability to manage multiple priorities and work effectively in a fast-paced environment

It would also be beneficial if you have:

• Experience working within a regulated sector such as healthcare or social care
• Experience supporting talent management and succession planning initiatives
• A full clean driving licence and willingness to travel between locations when required

What We’re Looking For

The successful candidate will be:

• A trusted and credible advisor
• Passionate about delivering excellent people support
• Committed to diversity, equality and inclusion
• Honest, professional and approachable
• Flexible and solutions-focused
• Committed to continuous professional development

Why Join Us?

This is an opportunity to make a real impact within a values-led organisation. You will work alongside a supportive team, partner with leaders across the business, and play an important role in shaping the employee experience.

We offer:

• Competitive salary
• Opportunities for professional development
• A supportive and inclusive working environment
• The chance to make a real impact in the community

Our employee benefits:

• Access to Health and Wellbeing resources such as, 24 hour GP service, physiotherapy, 24/7 Employee Assistance Program and in-house Mental Health First Aiders
• Opportunity to participate in internal support networks such as employee engagement, wellbeing and digital forums
• Discounts at major online and High Street retailers

If you are looking for a role where you can influence change, support people to thrive, and contribute to organisational success, we would love to hear from you.