We are looking for a technically focused individual to fill an exciting role within our ICT and Digital Transformation Team.

At Cairn Housing Association, we’re passionate about creating great homes, delivering great services and offering great opportunities for our people.

We are currently looking for an ICT Technical Specialist to provide first and Second level support. We are looking for a person who: will provide excellent customer service, is a team player, is organised, and pays attention to detail. This role might suit a newly graduated candidate of someone who has worked in first and second like support looking to expand their expertise.

Key Responsibilities – What You’ll Do:

Principle Duties and Responsibilities include:

• Working in ICT Service Desk
• ICT Support for Cairn Users
• Microsoft Azure
• Asset Management
• Desktop Support and Cloud Support
• Assisting Officers on Projects

Requirements – What We’re Looking For:

• HND level or other relevant qualification or 2 years relevant experience in a similar ICT Support role.
• Experience providing ICT support, troubleshooting technical issues, and assisting users in a workplace, placement, apprenticeship, voluntary, or educational environment.
• Knowledge of Microsoft Services, M365 products and licensing, specifically SharePoint and good understanding of cloud technologies (XaaS)
• Disclosure Scotland and Right to Work checks are mandatory for this role

Employee Benefits: Why Join Cairn?

We’re committed to creating a workplace where you can thrive. Here’s what you can expect:

• Flexible and hybrid working options.
• Health and wellbeing support.
• Tech and cycle-to-work schemes.
• Compassionate leave and more.

We value diversity and warmly welcome applications from all communities. Cairn is proud to be an equal opportunities employer.

At Cairn Housing Association, we’re passionate about creating great homes, delivering great services and offering great opportunities for our people.

We are currently looking for a Court Coordinator to provide a high standard of customer service to our tenants, customers and colleagues. To maintain the day-to-day running of the Court in accordance with Cairn HA’s policies and procedures.

Key Responsibilities – What You’ll Do:

Principle Duties and Responsibilities include:

• Deliver housing management services within the Court in accordance with policy and procedure, to deliver a high level of customer service whilst maintaining compliance to Health and Safety, to meet our agreed KPI’s, SLA’s and legislative requirements.
• Maintain delegated management of low level anti-social behaviour within Court to assist Housing Officer in the overall housing management responsibility – escalating complex cases requiring further investigation to the Housing Officer to resolve any anti-social issues.
• Assist Housing Officer with rent queries to assist with Income Maximisation.
• Conduct viewings with prospective tenants.
• Manage, develop and motivate onsite Court Staff to ensure that work is carried out to a high standard, whilst providing a high level of customer service.

Requirements – What We’re Looking For:

• Significant level of experience in delivering a customer focused service.
• IT literacy – MS Office Applications.
• Line Management experience
• Awareness of Health and Safety and security requirements and ability to maintain records.
• Advance, diverse communication skills, awareness of GDPR requirements and ability to assess, prioritise workload to work under pressure and meet deadlines.
• Disclosure Scotland and Right to Work checks are mandatory for this role

Employee Benefits: Why Join Cairn?

We’re committed to creating a workplace where you can thrive. Here’s what you can expect:

• Flexible and hybrid working options.
• Health and wellbeing support.
• Tech and cycle-to-work schemes.
• Compassionate leave and more.

We value diversity and warmly welcome applications from all communities. Cairn is proud to be an equal opportunities employer.