Cloch’s vision is to deliver homes and services that exceed customer expectations, and the role of Assistant Housing Officer is central to achieving this. As part of our Housing and Communities team, you’ll play a key frontline role in delivering high quality, compassionate and responsive housing services across Inverclyde.

You will work closely with Housing Officers, the Housing & Customer Support Manager and colleagues across Customer Support and Property Services, supporting a broad range of activities, including:

• Allocations & Voids: administering housing applications, nominations and mutual exchanges; minimising void rent loss through effective pre allocation work.
• Tenancy & Income Management: supporting rent account monitoring, early arrears intervention and helping tenants maximise income through partnership working.
• Estate Management: carrying out estate inspections, addressing neighbourhood concerns and contributing to safe, well maintained communities.
• Customer Engagement: delivering excellent customer service, supporting Cloch’s complaints process, encouraging tenant participation and contributing to community initiatives.
• Casework & Tenancy Sustainment: working with partner agencies to support tenants with specific needs and strengthen long term tenancy outcomes.

This is a permanent, part time (14 hours per week) job share post with a salary of £36,517–£39,921 (Grade 6), hybrid working arrangements, 8 weeks’ annual leave (pro rata), family friendly policies, SHAPS pension scheme and a strong focus on wellbeing.

The full job description and person specification for the post can be found within our recruitment pack here

Working at Cloch

It’s an exciting time to join Cloch Housing Association as we continue to strengthen our services and support communities across Inverclyde. Guided by our values - Be Better, Be Kind, Be Responsible, Be Positive - we foster a collaborative, supportive culture where colleagues thrive, ideas are welcomed and improvement is part of everyday working life.

We are proud of our customer service and remain committed to delivering services that make a meaningful difference to tenants.

How to Fit at Cloch

Fit matters to us - not just what you do, but how you work. You’ll thrive at Cloch if you:

• Communicate openly, honestly and with empathy
• Build positive relationships with tenants and partners
• Take pride in providing high‑quality customer service
• Bring curiosity, flexibility and a willingness to learn
• Use feedback and insight to guide thoughtful decisions
• Live our values through your day‑to‑day approach

Cloch’s vision is to deliver homes and services that exceed customer expectations, and our Finance team plays a vital role in helping us achieve this. As a Finance Assistant, you’ll be part of a small, professional and friendly team responsible for ensuring accurate, timely and meaningful financial information that supports effective decision‑making across the organisation.

You will work closely with the Director of Finance, Finance Manager, Finance Officer and colleagues across the organisation, contributing to a wide variety of core financial activities, including:

• Purchase Ledger & Supplier Administration: processing, coding and registering invoices and credit notes, monitoring unauthorised invoices and preparing supplier payment runs, uploading and managing online banking payment files, reconciling supplier statements and conducting financial checks.
• Banking & Treasury: posting all daily bank transactions, preparing monthly bank, cash and loan reconciliations, assisting with treasury management reporting and cashflow monitoring, supporting updates to bank mandates and signatory lists.
• Rent & Income: posting rent and income received via Allpay, standing orders, benefits and other sources, processing adjustments, refunds and authorised changes, assisting with period‑end rent processes.
• Management Accounts & Sales Ledger: supporting quarterly management accounts preparation, conducting expenditure analysis and ledger reconciliations, raising and allocating sales invoices and credit notes.
• General Financial Administration: supporting the annual external audit and year‑end processes, handling customer payments and financial queries, assisting with factoring and rechargeable repairs administration, monitoring shared mailboxes and undertaking general administrative duties, providing cover across the finance team during leave periods.

This is a temporary two‑year fixed‑term, part‑time role (30 hours per week) with a pro rata salary of £31,792–£35,332 (Grade 5). We offer hybrid working, 8 weeks’ annual leave (pro rata), family-friendly policies, SHAPS pension scheme, wellbeing initiatives and a range of employee‑focused benefits.

The full job description and person specification for the post can be found within our recruitment pack below.

Working at Cloch

It’s an exciting time to join Cloch Housing Association as we continue to strengthen our organisation and support communities across Inverclyde. Guided by our values — Be Better, Be Kind, Be Responsible, Be Positive — we foster a collaborative and supportive culture where colleagues feel valued, empowered and encouraged to develop.

Our Finance team is central to strong corporate governance, effective planning, and the continued delivery of high‑quality homes and services. You will be joining a team that values accuracy, learning, teamwork and continuous improvement.

How to Fit at Cloch

• Fit matters to us — not just what you do, but how you work. You’ll thrive at Cloch if you:
• Work with accuracy, responsibility and attention to detail
• Communicate clearly, professionally and with kindness
• Take pride in delivering high‑quality work
• Bring curiosity, flexibility and a willingness to learn
• Use insight, analysis and feedback to guide decision‑making
• Live our values in your day‑to‑day approach
• Are motivated, organised and able to manage multiple tasks effectively