Thenue Housing Association
Thenue Housing Association

Charity registered in Scotland SC032782

We are committed to developing, managing and maintaining a range of affordable, quality housing in sustainable communities. Working with our people, we aim to improve all our services and grow deep community roots.

Current vacancies

Finance Officer

  • Full time
  • £39,072 – £42,903
  • On site: Glasgow
  • Closing 27th January 2025

Thenue Housing Association has approximately 75 staff and provides high quality housing with a stock base of approximately 3,000 properties in our six main communities as well as 21 supported accommodation projects, mainly located in Glasgow. We also provide a factoring service to over 800 owners within our communities.

Following the recent implementation of a new housing management and finance system, we are seeking a highly skilled, enthusiastic and motivated individual who will support and be a key part of the finance team for Thenue Housing Association Ltd.

The post will be a key part of the finance team which has responsibility for delivering an effective finance function which is responsive to the needs of the Association’s staff, Board and customers. You will work closely with the Finance Manager and Senior Finance Officer in providing the key financial information for the Director to report to Board as well as being responsible for the preparation of management accounts for Thenue’s subsidiaries.

You will have significant experience of working within a finance environment coupled with a keen eye for detail and accuracy. You will be expected to offer insight into daily tasks and processes, including identifying any improvements and efficiencies.

Educated to a higher standard is required and a relevant professional qualification is desirable.

Thenue is a customer-focused, caring organisation offering flexible/hybrid working. We care about our people, our organisation, our tenants and customers, our communities, and our partners. As a Finance Officer, you will embrace our organisation’s culture and values, ensuring they are visible, embedded, and upheld. We aim to be the best we can be.

In return, we offer an excellent package including a competitive salary, a Defined Contribution Pension Scheme, 25 days annual leave plus 15 public holidays. There are an additional 4 days leave through our Hybrid and Flexible First Working Policy.

A Basic Disclosure check will be required for this post.

Thenue aims to be an equal opportunities employer.

Shortlist

Factoring Officer

  • Full time
  • £39,072 – £42,903
  • Hybrid: Glasgow
  • Closing 27th January 2025

Thenue Housing Association has approximately 75 staff and provides high quality housing with a stock base of approximately 3,000 properties in our six main communities as well as 21 supported accommodation projects, mainly located in Glasgow. We also provide a factoring service to over 800 owners within our communities.

We are seeking a highly skilled, enthusiastic and motivated individual who will support and deliver our Factoring service for Thenue Housing Association Ltd.

The post has responsibility for delivering an effective factoring service function which is responsive to the needs of the Association’s staff, Board and customers . You will be responsible for providing excellent customer service to owner occupiers, sharing owners and commercial owners as well as ensuring that the factoring service maximises its income.

You will have direct and relevant experience in Factoring, work well as part of a team and be prepared to go the extra mile for our customers. You will have significant experience of factoring, coupled with experience of legislative and compliance requirements. Educated to a higher standard is required and a relevant professional qualification is desirable.

Thenue is a customer-focused, caring organisation offering flexible/hybrid working. We care about our people, our organisation, our tenants and customers, our communities, and our partners. As a Factoring Officer, you will embrace our organisation’s culture and values, ensuring they are visible, embedded, and upheld. We aim to be the best we can be.

In return, we offer an excellent package including a competitive salary, a Defined Contribution Pension Scheme, 25 days annual leave plus 15 public holidays. There are an additional 4 days leave through our Hybrid and Flexible First Working Policy.

A Basic Disclosure check will be required for this post.

Thenue aims to be an equal opportunities employer.

Shortlist

Receptionist

  • Part time
  • £24,764 – £28,004 pro-rata
  • On site: Glasgow
  • Closing 3rd February 2025

Due to retirement, we have an exciting opportunity for an experienced Receptionist with great customer service and excellent telephone manner, to join our wonderful staff team.

It is a permanent, part-time, office-based post over four days: 28 hours per week, Monday to Thursday, 9.00 am to 5.00 pm.

With our other part-time Receptionist (who works Thursdays and Fridays), you will play a vital role in creating a positive first impression and ensuring the smooth day-to-day operations of the front office.

Receptionist Post Main Responsibilities

Below is a flavour of what’s involved. For more detail, please see the full Receptionist job description and person specification.

  • Greeting visitors warmly and professionally, directing them to the appropriate person or department.
  • Answering, screening, and transferring incoming phone calls efficiently and politely
  • Taking and processing rent payments from tenants and owners.
  • Managing the reception area and interview rooms, ensuring they are tidy, and organised, leaflets are stocked and identifying any repairs as required.
  • Scheduling appointments, booking meeting rooms and maintaining staff calendars using designated software, as required.
  • Receiving, sorting, and distributing mail, packages, and deliveries.
  • Assisting with administrative tasks such as typing letters, reports, logging complaints and other data entry tasks, photocopying, scanning of housing applications for customers etc.
  • Assisting with office management tasks such as ordering stationery and office supplies, booking office repairs as required.
  • Managing visitor access by issuing badges and assisting with the management of office fire safety and security protocols.
  • Organising and managing set up of catering for meetings, as required.

The ideal candidate will have the following skills and personal attributes:

  • Significant Receptionist experience in a housing association or similar busy office or corporate environment dealing directly with customer queries.
  • Possess excellent communication, interpersonal, and organisational skills.
  • Excellent administrative skills
  • Ability to prioritise tasks with ease, use initiative and work independently
  • Be flexible and adaptable and excellent team player
  • Be welcoming, confident, innovative and passionate about delivering outstanding customer service and creating rapport with customers, visitors and staff.
  • Be willing to learn and attend training as required.
  • Be willing to cover for the other Receptionist’s annual leave or training.
  • Share Thenue values: Passion, Excellence, Respect, Connection

At Thenue, we aim to be the best we can be, and our people are central to this. With the same passion, respect and drive for excellence we give to our customer service, we aim to support our staff by offering opportunities for personal and professional development together with a great support package including family friendly policies, excellent terms and conditions, generous leave and great employee benefits.

If this sounds like the place for you and you have the skills needed for our part-time Receptionist post, we would like to hear from you.

Shortlist
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