Help shape the future of our independent Carer’s Hub

Glasgow East End Community Carers vision is to relieve the needs of individuals resident in the east end of Glasgow and suffering from any mental or physical disability, illness or impairment (which may include age associated problems) and their carers.

We're looking for an experienced and proactive Hub Manager to lead the day-to-day operation of our Carers’ Hub while helping us prepare for the future.

This is a key hands-on position within our organisation – The Hub Manager will lead a small team of support workers to deliver services that will improve the lives of unpaid carers in the East End of Glasgow.

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About the role

Reporting to the CEO, you will work closely with the Homecare Manager to develop the organisation’s potential and expand the services on offer to carers.

Key Responsibilities:

• Oversee the provision of all services for carers provided by the Hub ensuring that the delivery of these services is to the highest standard and in accordance with the Carers’ Strategy.
• Prepare and agree with Chief Executive Officer and the Board of Directors Strategic and Operational Plans that prioritise work and provide performance indicators and measurable outcomes.
• Manage the identification of ways of enhancing support and service provision for carers, which are responsive to the needs of carers within the area served.
• Manage and play an active role in the Hub’s activities and events to support carers and increase awareness of the Carers Hub within the catchment area.
• Lead the promotion of increased training opportunities for carers and facilitate the delivery of training by agencies involved in supporting carers.
• Ensure all the Carers Hub employees always show a commitment to equal opportunities policies.
• Ensure the ongoing financial stability of the centre and while completing grant applications to maximise fundraising, allowing the Hub to provide more opportunities for carers.
• Manage social media and website updates as necessary and links with carers.

Maintain appropriate links with carers to ensure that they are fully informed of the service provision

Management Responsibilities:

• Manage the recruitment, training, and support of all paid staff within the Carers Hub.
• Ensure all records are maintained within the Carers Hub that will inform the evaluation of services in line with the needs of funders.
• Ensure that the working environment complies with Health and Safety Regulations and legal requirements and that all staff are aware of their responsibilities in terms of their own safety and that of colleagues and visitors to the Carers Hub.
• Ensure all administrative systems of the office are appropriate and in place.
• Communicate with Carers’ Hub staff to ensure that personnel are fully informed and trained to enable them to carry out their job effectively.
• Participate in relevant networks to be aware of current developments with regards to carers’ needs and support both nationwide and locally

Responsibilities in respect of the Chief Executive Officer:

• Advise the Chief Executive Officer in facilitating and reviewing policy.
• Provide written reports for the Board on a bi-monthly basis.
• Facilitate links between the Chief Executive Officer and other partner agencies as appropriate.
• Undertake any other duties which assist the Chief Executive Officer to develop the Carers Hub in accordance with the aims, objectives and legal requirements of the Organisation as determined by the Board of Directors.

About you

You will bring:

• Experience managing building or venue operations within a community, hospitality, charity or public-facing environment
• Experience leading and motivating teams
• Excellent organisational and problem-solving skills
• Commercial awareness and a focus on value for money
• Experience managing multiple priorities simultaneously
• Confidence working with a wide range of stakeholders, customers, and volunteers
• A positive, collaborative and approachable leadership style

You'll be someone who enjoys improving systems, spotting opportunities and helping people work together effectively.

Why join us?

This is a chance to play a key role in a local Glasgow charity at an exciting point in its development.

You'll be joining an organisation with ambitious plans, a strong reputation for care and community impact, and a commitment to creating a place where no one feels lonely or isolated.

Benefits include:

• 37 days annual leave (inclusive of public holidays),
• Occupational sick pay
• Flexible working arrangements
• TOIL policy