We are recruiting a Neighbourhood Officer to join our Mid Market Rent (MMR) Neighbourhood Team. This is your chance to deliver a high quality, customer-focused housing management service, supporting our MMR customers to enjoy safe, well-managed homes and communities.

You will join a team where you are trusted to manage a varied caseload, working closely with colleagues, partner agencies and customers to keep neighbourhoods safe and tenancies sustainable.

At Kingdom Group, we believe everyone deserves more than a home. Through Kingdom Housing Association, we provide good quality, affordable homes and services across Fife, Forth Valley, and Clackmannanshire, helping people live well and thrive in the communities they call home.

The Role

As a Neighbourhood Officer, you will:

• Provide a customer-focused housing management service, responding to enquiries and attending customer engagement events to understand needs and expectations.
• Manage, investigate and resolve housing management cases, including anti-social behaviour, rent arrears, hoarding and neighbour disputes, escalating to legal action where required.
• Act as an advocate for vulnerable and at-risk customers, raising welfare and safeguarding concerns and connecting people with the right support.
• Take a proactive approach to debt management and income recovery, providing benefits guidance and signposting customers to further support.
• Manage lettings and allocations for MMR and social housing properties, from advertising and viewings through to post-allocation visits and tenancy deposit administration.

Why Join Kingdom Group?

At Kingdom Group, every role is about making a difference. Whether you are supporting one person to live more independently or leading a whole service, your work changes lives.

We are proud to hold Investors in People Gold and Investors in Young People Platinum accreditations, reflecting our long-standing commitment to development, wellbeing and creating a workplace where everyone can thrive.

What We Offer

A varied, rewarding role at the heart of our communities, alongside the day-to-day support of an experienced team. We invest in our people and we offer:

• A values-led culture rooted in being Customer-focused, Accountable, Respectful, Efficient and Supportive.
• Ongoing investment in your professional development, including funded qualifications and clear career pathways.
• A flexible approach to working that supports wellbeing and personal commitments wherever the role allows.
• A workplace committed to equality, diversity and inclusion, where every colleague is welcomed and valued.

About You

We are looking for someone who:

• Holds an HNC-level qualification in a relevant discipline, an equivalent Housing qualification, or equivalent experience, with at least two years in a similar customer focused role.
• Has strong digital skills and a genuine commitment to continuous professional development.
• Handles sensitive and emotive issues, and challenging behaviour, with compassion and professionalism.
• Communicates confidently with a wide range of customers, colleagues and partner agencies.
• Has a working knowledge of relevant housing legislation, Universal Credit and other benefits, and data protection requirements.