As a specialist addiction recovery charity, we have developed considerable expertise in the provision of residential and housing services to support our clients at all stages of their recovery. As the Administrator, you will be a key member of staff, particularly in relation to finance transactions, customer relations and data management, as well as supporting the management set up in the day-to-day running of the service.

About You

Are you ready to make a profound impact on people's lives? We're seeking an extraordinary person to support the success of our well established residential rehab service. Your experience should include:

• Set high work standards for self and demonstrates drive to meet targets
• Have an interesting working in working in the Voluntary Sector
• Commitment to on-going learning and development
• Relevant experience of work in admin or other comparable field
• Excellent written and verbal communication skills as well as being able to demonstrate good admin skills
• Desire and willingness to address the needs of internal and external customers and service users, seeking continually to improve quality & standards of excellence
• Actively demonstrate the values and beliefs of the organisation

Your Rewards

• Benefits including season ticket loan, pension scheme and life assurance
• You will be paid £26,298 annually
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system
• Access to a 24/7 Employee Assistance programme including telephone and online access

The Role

To provide administrative support within a specified residential service, particularly in relation to finance transactions, customer relations and data management. In addition, to cover the administration, oversee the referral and admissions processes and to provide secretarial and other support to the managers and other members of the total staff team.

The Service

Phoenix Futures’ Scottish Residential Service offers a drug and alcohol free environment with structured support for people 18 years of age or over who are looking to address their problematic drug and/or alcohol use and improve their mental health. We have been successfully supporting people to achieve long term recovery for more than 30 years in Scotland and for over 50 years across the wider UK. We offer programmes of both 3 and 6 months in length based on the need of the individual. The spacious service provides for 31 residents who are supported through the evidence-based Therapeutic Community model. The service is based in a modern, newly refurbished centre, with excellent links to the city centre and a wide range of off-site activities available through our network of partnerships.

About Phoenix Futures

Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.

Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.

We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing.

We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to

As a specialist addiction recovery charity, we have developed considerable expertise in the provision of residential and housing services to support people at all stages of their recovery journey.

As the Cook & Nutrition Lead, you will play a vital role in supporting residents' health, wellbeing and recovery through the provision of nutritious, balanced meals and a positive dining experience. You will lead all aspects of meal planning, food preparation, stock control and kitchen operations, ensuring high standards of nutrition, food safety and hygiene are maintained at all times.

The role extends beyond catering. As a key member of the residential team, you will support residents to develop practical cooking skills, improve their understanding of healthy eating and build confidence in independent living. Through positive engagement, you will contribute to the therapeutic and recovery-focused environment that underpins our Residential Service.

About You

Are you ready to make a profound impact on people's lives? We are seeking an enthusiastic and motivated individual to support the success of our well-established residential rehabilitation service.

Your experience and qualities should include:

• Experience of working in a catering, hospitality, cooking or food preparation role.
• Knowledge of nutrition, healthy eating and menu planning.
• Understanding of food hygiene, HACCP requirements and health and safety standards within a professional kitchen environment.
• Ability to manage food ordering, stock control and budgets effectively.
• Commitment to supporting residents to develop cooking skills, nutritional awareness and independent living skills.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with residents, colleagues and external suppliers.
• A commitment to delivering high-quality services and maintaining consistently high standards.
• An interest in working within the voluntary sector and supporting people affected by substance use and related challenges.
• Commitment to ongoing learning and professional development.
• A proactive and flexible approach to work, with the ability to work independently and as part of a wider team.
• A desire to continually improve the quality of the dining experience and nutritional outcomes for residents.
• A commitment to actively demonstrating the values and beliefs of Phoenix Futures.

For more information, please visit the Phoenix Futures website.

Phoenix Futures has an exciting opportunity for an experienced and motivated practitioner to join our North Lanarkshire Services as Family Service Team Manager on a fixed-term basis until 24 April 2027.

This role offers an opportunity to lead and develop a dedicated family support service, working alongside partners to improve outcomes for children, young people, adults and families affected by substance use. You will play a key role in ensuring that family support interventions are safe, effective, evidence-based and responsive to local need, while supporting staff and volunteers to deliver high-quality services.

The Role

As Family Team Manager, you will lead the delivery of the North Lanarkshire Family Service, ensuring that support is accessible, effective and aligned with contractual requirements, organisational priorities and local strategic objectives.

You will provide day-to-day operational leadership to the Family Service Team, ensuring that services are delivered using trauma-informed, rights-based and recovery-focused approaches. The role includes responsibility for service performance, quality assurance, safeguarding, workforce development, partnership working and service improvement.

You will work closely with the Service Manager, Team Managers, commissioners and external partners to ensure that families receive high-quality support that promotes resilience, recovery and positive outcomes.

The postholder will have management responsibility for:

• Family Support Workers
• Family Practitioners
• Sessional Staff and Volunteers associated with the Family Service
• Student Placements where applicable

The position is full-time at 37.5 hours per week and may include occasional evening and weekend working to meet service requirements.