Charity registered in Scotland SC031696
We’re looking for an experienced and motivated Repairs Manager to lead our reactive repairs and landscape maintenance services, ensuring they are delivered safely, efficiently and to a high standard.
This is a pivotal leadership role with responsibility for managing operational delivery, monitoring performance, supporting compliance, overseeing budgets and contracts, and providing high-level information to support management decision-making.
You’ll work closely with colleagues, contractors and external stakeholders to drive service excellence, safeguard our assets and support the organisation’s wider strategic aims.
About Us
We’re a small organisation that makes a big impact in the communities where our tenants live. At Almond, we focus on what WORKS for our customers and colleagues. Our values are:
- Work together
- Open to change
- Respect
- Kindness
- Social
If you’re someone who takes pride in delivering excellent customer service and shares our values, and have the experience, technical expertise and leadership skills to succeed in this role, we’d love to hear from you.
What You’ll Be Doing
- Leading and managing the reactive repairs service to deliver timely, safe and cost-effective outcomes
- Line managing the repairs team to achieve KPIs, support development and maintain high standards of performance and safety
- Applying legislation, codes and technical standards to maintain compliance and protect asset integrity
- Coordinating with contractors and internal teams on priorities, materials and access to achieve cost, quality and programme targets
- Monitoring service performance, managing budgets and contracts, and producing reports, ARC returns and audit-ready records
- Leading service improvement, supporting policy development, handling complaint escalations and managing major events such as fire or flood incidents
What We’re Looking For
- A degree or relevant technical qualification in a building discipline
- Strong experience in housing or property management, including reactive repairs, compliance and contractor management
- Proven ability to lead teams, manage performance, oversee budgets and drive continuous improvement
- Excellent technical knowledge of building fabric, services maintenance and relevant Scottish housing legislation and standards
- Strong communication, reporting and IT skills, with the ability to work collaboratively and uphold our WORKS values
- A full driving licence with access to a car.
Why Join Us
- You’ll play a central role in safeguarding our homes and assets
- You’ll have the opportunity to lead people, influence strategy and improve customer outcomes
- You’ll join a values-led organisation committed to collaboration, respect and continuous improvement
- You’ll help deliver services that make a direct difference to customers and communities
What We Offer
- Salary: £69,038 per annum
- Working hours: 36 hours over Monday to Friday
- 9 day fortnight option: Every other Friday rest day
- Hybrid working: Minimum of 2 days per week in the office
- Office location: Livingston
- A key leadership role with scope to shape service delivery and continuous improvement
- The opportunity to work collaboratively across the organisation and with external partners to deliver positive outcomes
- A varied and rewarding role supporting safe homes, strong communities and excellent customer service
Benefits include:
- Excellent work/life balance culture
- Access to online health and wellbeing services
- Contribution towards gym membership
- Pension scheme from day one with a 10% employer contribution
Customer Care Assistant (Housing)
- Part time
- £35,332 pro-rata
- Hybrid: Livingston - A minimum of two days per week in the office
- Closing 2nd November 2026
Do you enjoy helping people, solving problems and making a meaningful difference to their everyday lives?
We are looking for a Customer Care Assistant to join our Housing Management Team on a 12-month fixed-term contract. In this varied and rewarding front-line role, you will support customers by telephone, email and face to face, helping them to enjoy and sustain their homes.
You will be at the heart of the customer experience: listening carefully, responding with empathy and finding practical solutions when customers face challenges or changes in their homes.
About Us
We are a small organisation making a big impact in the communities where our tenants live. At Almond, we focus on what WORKS for our customers and colleagues. Our values are:
- Work together
- Open to change
- Respect
- Kindness
- Social responsibility
If you take pride in delivering excellent customer service and share our values, we would love to hear from you.
What You’ll Be Doing
- Providing high quality customer service via phone, email and in person
- Acting as a first point of contact for housing related enquiries
- Listening to customers’ needs and identifying the best possible solutions
- Supporting the Housing Management Team with day to day enquiries and tasks
- Recording and maintaining accurate customer information and case notes
- Working collaboratively with colleagues to deliver a positive customer journey
What We’re Looking For
- A strong customer focus and excellent communication skills
- Good attention to detail and the ability to manage multiple enquiries
- A positive, practical and solution-focused approach
- Confidence using IT systems and recording information accurately
- The ability to work collaboratively and demonstrate our WORKS values
- Experience in housing or a similar customer-focused environment is desirable but not essential
What We Offer
- Contract: 12-month fixed-term contract
- Salary: £20,610.33 (FTE £35,332)
- Working hours: 21 hours per week, worked Monday to Friday
- Hybrid working: A minimum of two days per week in the office
- Office location: Livingston
Benefits include:
- Excellent work/life balance culture
- Access to online health and wellbeing services
- Contribution towards gym membership
- Pension scheme from day one with a 10% employer contribution