Our Mission - Homes, people and communities to be proud of.

Our Vision - Striving to improve life experiences and opportunities

About the Role

Do you enjoy helping others, solving problems, and making a real difference to people’s everyday lives?

We’re lookingfor a Customer Care Assistant to join our Housing Management Team. This is a varied and rewarding front‑line role where you’ll support our customers through telephone, email and face‑to‑face contact, helping them to enjoy and sustain their homes.

You’ll be at the heart of the customer experience—listening carefully, responding with empathy, and finding practical solutions when customers face challenges or changes in their homes.

About Us

We’re a small organisation that makes a big impact in the communities where our tenants live. At Almond, we focus on whatWORKSfor our customers and colleagues. Our values are:

• Work together
• Open to change
• Respect
• Kindness
• Social

If you’re someone who takes pride in delivering excellent customer service and shares our values, we’d love to hear from you.

What You’ll Be Doing

• Providing high‑quality customer service via phone, email and in person
• Acting as a first point of contact for housing‑related enquiries
• Listening to customers’ needs and identifying the best possible solutions
• Supporting the Housing Management Team with day‑to‑day enquiries and tasks
• Recording and maintaining accurate customer information and case notes
• Working collaboratively with colleagues to deliver a positive customer journey

What We’re Looking For

• A strong customer focus with excellent communication skills
• Good attention to detail and ability to manage multiple enquiries
• A positive, solution‑focused approach
• Confidence using IT systems and recording information accurately
• A team player who aligns with our WORKSvalues

(Experience in housing or customer service is desirable but not essential—we value attitude, empathy and willingness to learn.)

What We Offer

• Salary: £25,277 – £31,996 per annum (depending on experience)
• Working hours: 36 hours over Monday to Friday
• 9‑day fortnight option: Every other Friday rest day
• Hybrid working: Minimum of 2 days per week in the office
• Office location: Livingston

Benefits include:

• Excellent work/life balance culture
• Access to online health and wellbeing services
• Contribution towards gym membership
• Pension scheme from day one with a 10% employer contribution