About Us

Clyde Shopmobility is a user-led charity supporting people with disabilities, age-related conditions, and mobility challenges. We provide powered wheelchairs, mobility scooters, and daily living aids to help people maintain independence and access their community.

Job Purpose

We are seeking a reliable and organised Shop Manager to oversee the day-to-day running of our Shopmobility service. You will lead a small team of staff and volunteers, ensuring the shop operates smoothly, safely, and professionally. This role is ideal for someone with strong people skills, a hands-on approach, and a passion for customer service.

Key Responsibilities

• Oversee the daily operations of the Shopmobility service, ensuring it is open and staffed appropriately across the week
• Supervise, support, and schedule staff and volunteers, including maintaining rotas and hosting regular team meetings
• Act as a keyholder and ensure the security of the premises
• Ensure the shop is clean, welcoming, and well-presented, with equipment and stock in good working order
• Manage stock levels, ordering, merchandising, and basic inventory control
• Handle customer enquiries, bookings, and payments, ensuring accurate records are kept using MS Office and booking systems
• Maintain compliance with health and safety, fire regulations, and data protection policies
• Carry out basic administrative tasks including cash handling, banking, and reporting
• Support the induction and training of new staff and volunteers
• Undertake any other reasonable duties in line with the role

Person Specification

• Experience in a retail, customer service, or supervisory role
• Strong organisational and time management skills
• Confident using Microsoft Office and basic IT systems
• Friendly, approachable, and professional manner
• Commitment to equality, inclusion, and excellent customer service
• Ability to work flexibly, including some weekends
• PVG membership required