Who are we?

At Toonspeak, we offer a unique opportunity to be part of a dynamic and creative organisation that empowers young people through the arts. We are known for our innovative approach to theatre and performance, providing free, high-quality artistic opportunities for young people from diverse backgrounds.

Joining the team means being involved in meaningful work that encourages creativity, confidence, and community. We value collaboration, inclusion, and personal development, offering a supportive and inspiring environment where our staff can grow professionally while making a real impact on the lives of young people.

What will you do as Head of Operations?

• Partnership Management: Act as an ambassador for Toonspeak, building and maintaining relationships with arts and third-sector partners to ensure successful programme delivery.
• Team Leadership: Lead and support the team, ensuring effective delivery of workshops and core activities.
• Staff Development: Coach and support staff, fostering a positive environment and encouraging professional growth.
• Health & Safety and GDPR Compliance: Ensure compliance with Health and Safety, GDPR, and data protection regulations. Oversee and enforce HR regulations, including recruitment, performance management, and equal opportunity policies.
• CRM & IT Management: Oversee CRM systems and IT infrastructure for smooth operations and data handling.
• Funders Reporting & Financial Oversight: Manage funder reports, salary processing, contractor payments, and annual audits.

What we are looking for

• Leadership Skills:Demonstrated experience in managing teams and providing leadership within an operational context.
• Strategic Thinking:Ability to contribute to high-level decision-making and strategic planning.
• Operational Management Expertise: Extensive experience in managing day-to-day operations, ensuring quality assurance, compliance, and smooth programme delivery.
• Financial Oversight: Proficiency in budget management, financial reporting, and overseeing audits.
• HR and Compliance Knowledge: Familiarity with HR processes and legal obligations, including Health and Safety, GDPR, and recruitment policies.
• Partnership Management: Proven experience in building and maintaining strong partnerships with key stakeholders.
• CRM and IT Competence: Experience in managing CRM systems and IT infrastructure to ensure efficient operations.
• Advocacy and Networking: Strong ability to represent the organisation at external events and build networks across sectors.