Job Summary

The Office Admin Manager post will be to work closely with Service Manger by providing support for the effective operation of our Charity, (Deaf Services Lanarkshire).

We deliver community services, including professional interpreting, training and translation services. This role oversees administrative systems, supports staff and volunteers, coordinates interpreting and training services and social activities and helps ensure the organisation operates efficiently, ethically, and in line with its charitable mission.

Due to the communication need of the Charity Hybrid working is not an option .

The Office Admin Manager will report to the Service Manager in the first instance, thereafter the Board of Trustees.

Key Responsibilities

Office & Administrative Operations

• Manage day-to-day office operations for the charity
• Maintain administrative procedures, records, and filing systems
• Handle incoming calls, emails, and general inquiries
• Support leadership with scheduling, correspondence, and reporting
• Ensure smooth communication across teams, interpreters, and volunteers

Interpreting Service Co-ordination

• Assist with scheduling interpreters for community, medical, legal, and social service assignments
• Maintain interpreter and volunteer interpreter databases
• Communicate assignments, policies, and updates clearly and promptly
• Track completed assignments for reporting, billing, or grant purposes

Client, Community & Stakeholder Support

• Act as a point of contact for service users, partner organisations, and funders
• Coordinate service documentation and confirmations
• Support service quality, accessibility, and community engagement goals
• Support Service Managerat Public Community Events promoting the Charity

Financial & Grant Support

• Assist with invoicing, expense tracking, and bookkeeping using the Xero System
• Assist Service Manager – with budgets and project proposals and management.
• Support donation records and administrative grant documentation
• Manage office supplies and service-related resources

Compliance, Safeguarding & Confidentiality

• Support Service Managerto ensure compliance with charity regulations, contracts, and ethical standards
• Maintain confidentiality of service users, interpreters, and staff
• Support Service Managerto ensure safeguarding, data protection, and audit requirements

Employee Support and Management

• Supervision of Volunteers
• Support Service Mangerto prepare for 6-weekly staff meetings/updates
• Support Service Managerto identify any Issues and review staff training
• Support Service Managerand QS Co-Ordinator in terms of Service Delivery and planning.
• Support Service Managerto ensure adherence to HR and Health and Safety policies and procedures, as well as sickness and absence management and ensure 6monthly/annual updates are completed.

Essential Skills & Qualifications Required

• Experience in office management, non-profit administration, or a similar role
• Strong organisational, time-management, and multitasking skills
• Excellent communication and interpersonal abilities
• High level of discretion and professionalism
• Proficiency in office software and database systems and has experience of digital accounting systems (Xero) or equivalent
• Qualified to Higher level in English (SCQF Level 6) or equivalent

Desired Qualifications

• Familiarity with interpreting or language services
• Knowledge of grant reporting or funder requirements
• Qualified to BSL Level 3 or above or from the D/deaf Community
• Experience working with diverse communities