The vacancy

We are looking for a Vision Information Line Advisor to act as the first point of contact for individuals seeking information and support relating to visual impairment. In this role, you will provide clear, accessible and empathetic guidance to a wide range of callers, including people with visual impairments, their families, carers, employers and healthcare professionals. You will play a key part in helping callers understand the options available to them, offering appropriate advice, referrals or signposting to relevant services. Using your judgement, you will recognise when to involve a specialist or manager to ensure every interaction is safe, accurate and consistent. With a strong understanding of our services and processes, alongside awareness of external resources, you will deliver reliable information and create a positive, supportive experience for every caller.

You don’t need to meet every single requirement to be a great candidate. Most people learn parts of the job once they’re in post, so if a role interests you and you believe you could grow into it, we’d love to hear from you.

We’re committed to fair, accessible recruitment. If you need any adjustments, like extra time, a different format, or other support, at any stage of the process, just let us know. Please contact People and Culture via peopleandculture@sightscotland.org.uk who can arrange for any support you need.

About us

For more than 230 years we've been supporting and empowering people with sight loss to live fulfilling lives. We’re proud of what we’ve achieved, but we want to do more. We will build on our rich history to create an organisation which is prepared for the future, and ready to respond to the needs of people impacted by vision loss.

Our vision is bold. We want to be at the leading edge of positive societal change by:

• Investing our funds in the support that makes the biggest difference

• Putting our community at the heart of what we do

• Campaigning for change

• Accelerating prevention and treatment of eye conditions

• Fostering a collaborative culture of innovation and learning

We're determined that no-one should face sight loss alone. We're committed to improving, diversifying and growing our services to make sure we can reach many more people with sight loss - when and where they need us.

Our organisational values - Transform, Unite and Thrive - underpin all the work we do at Sight Scotland and Sight Scotland Veterans.

We are looking to recruit a Vision Link Worker to join the Sight Scotland & Sight Scotland Veteran’s Team. You will work with our Rehab and Group co-ordinator teams, to support people with sight loss across the Highlands.

As a motivated and enthusiastic individual who is empathetic and a skilled communicator, you will have prior experience of working with individuals with sight loss. With the ability to assess the needs of Service Users within their own homes or over the phone. You will be part of a high performing team which will helps lead the charity to continued success in meeting the aspirations of those who we support.

If you have experience in a relevant field, have clear understanding of sight loss and the challenges people face and feel you have the skills to grow and develop the service, then we would love to hear from you.

The successful candidate will be expected to carry out home visits throughout the Highlands & Western Isles therefore a full driving licence is required.

Where able, this role will be carried out under our homeworking policy, you will work from home. However, travel to one of our sites for face to face team meetings and training will be required occasionally.

The post is subject to PVG Scheme Record/Update.

You don’t need to meet every single requirement to be a great candidate. Most people learn parts of the job once they’re in post, so if a role interests you and you believe you could grow into it, we’d love to hear from you.

We’re committed to fair, accessible recruitment. If you need any adjustments, like extra time, a different format, or other support, at any stage of the process, just let us know. Please contact People and Culture on 0131 378 2793 or via people@sightscotland.org.uk who can arrange for any support you need.

About us

For more than 230 years we've been supporting and empowering people with sight loss to live fulfilling lives. We’re proud of what we’ve achieved, but we want to do more. We will build on our rich history to create an organisation which is prepared for the future, and ready to respond to the needs of people impacted by vision loss.

Our vision is bold. We want to be at the leading edge of positive societal change by:

• Investing our funds in the support that makes the biggest difference
• Putting our community at the heart of what we do
• Campaigning for change
• Accelerating prevention and treatment of eye conditions
• Fostering a collaborative culture of innovation and learning

We're determined that no-one should face sight loss alone. We're committed to improving, diversifying and growing our services to make sure we can reach many more people with sight loss - when and where they need us.

Our organisational values - Transform, Unite and Thrive - underpin all the work we do at Sight Scotland and Sight Scotland Veterans.

Benefits

• Generous employee pension scheme
• Learning and Development opportunities
• Employee assistance programme
• Discounted cinema tickets
• Discounts for carers

The Financial Wellbeing Specialist provides expert, rights-based advice on benefits and entitlements for individuals with visual impairments, including veterans. Working remotely across Scotland, the role supports clients and colleagues with applications, system navigation, and appeals processes. The Specialist manages an independent caseload, with referrals primarily received through Vision Information & Support Advisors or Vision Link Workers, and collaborates with Vision Link Workers when in-person client support is required. The focus is on helping clients access the financial support they are entitled to, ensuring accuracy in all work, and promoting clients’ rights while operating within the scope of financial advice.

You don’t need to meet every single requirement to be a great candidate. Most people learn parts of the job once they’re in post, so if a role interests you and you believe you could grow into it, we’d love to hear from you.

We’re committed to fair, accessible recruitment. If you need any adjustments, like extra time, a different format, or other support, at any stage of the process, just let us know. Please contact People and Culture on 0131 378 2793 or via people@sightscotland.org.uk who can arrange for any support you need.

About us

For more than 230 years we've been supporting and empowering people with sight loss to live fulfilling lives. We’re proud of what we’ve achieved, but we want to do more. We will build on our rich history to create an organisation which is prepared for the future, and ready to respond to the needs of people impacted by vision loss.

Our vision is bold. We want to be at the leading edge of positive societal change by:

• Investing our funds in the support that makes the biggest difference
• Putting our community at the heart of what we do
• Campaigning for change
• Accelerating prevention and treatment of eye conditions
• Fostering a collaborative culture of innovation and learning

We're determined that no-one should face sight loss alone. We're committed to improving, diversifying and growing our services to make sure we can reach many more people with sight loss - when and where they need us.

Our organisational values - Transform, Unite and Thrive - underpin all the work we do at Sight Scotland and Sight Scotland Veterans.

Benefits

• Generous employee pension scheme
• Learning and Development opportunities
• Employee assistance programme
• Discounted cinema tickets
• Discounts for
• carers