A unique opportunity to join a successful and growing conservation charity!

The Bumblebee Conservation Trust (the Trust) is looking for a full-time Individual Giving & Membership Officer.

Your primary role will be

• To provide an excellent customer service experience to the Trust’s members, donors, and supporters.
• Day-to-day management of the individual fundraising elements of the Trust’s Microsoft Dynamics Customer Relationship Management database, ensuring it is fit for purpose.
• With the Individual Giving Manager (IGM), implement strategic initiatives to develop and grow income from Membership, Individual Giving and Merchandise.

The Individual Giving and Membership Team raises unrestricted funds for the Trust and stewards the membership lifecycle. These significantly contribute to aim 5 of the Trust’s strategy to be a sustainable organisation. The team also has a key contribution to strategic aim 2, encouraging individuals to take action to help bumblebees.

You will be a highly organised and detail-focused individual with excellent customer service skills across phone, email and written communication. Strong verbal and written communication abilities, alongside high computer literacy in Microsoft Office 365, are essential. You will manage detailed administrative tasks and be comfortable maintaining live data on the fundraising CRM database. You will work collaboratively to identify and implement system and process improvements, building effective relationships across dispersed teams. You will be a proactive team player who can independently plan and prioritise their workload, while recognising development needs and undertaking training to adopt new tools and technologies.

Please refer to the job description and person specification for more details of the role.

This is a full-time post for 35 hours per week. Some overtime work may be required and a flexitime system is in place.

This post will be employed on a permanent basis based at the Trust’s office in Stirling.

The Trust is an Equal Opportunities employer. This means that whilst seeking employment or during such employment with the Trust, we will seek to ensure equality of treatment for all persons regardless of sex, race, age, marital or civil partnership status, disability, religion or belief, sexual orientation, gender reassignment, pregnancy or maternity status.

At the Trust, we have a clear goal: to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on reaching for our vision, through the hard work and dedication of our passionate and creative employees.