Charity registered in Scotland SC028817
Citizens Advice Bureau are local, independent charities that provide free and confidential advice and information whoever you are and whatever your problem.
Because Citizens Advice Bureaux are managed and used by people within the community, they deliver services that meet the needs of local people. They provide practical advice, negotiate on behalf of clients and even represent them formally, such as at tribunal hearings.
Outreach Officer
- Full time
- £28,155
- On site: Kilmarnock or Cumnock with travel throughout either East Ayrshire or North Ayrshire
- Closing 22nd February 2026
East Ayrshire Citizens Advice Bureau (EACAB) is a progressive and innovative advice organisation dedicated to providing free, impartial, and confidential advice to local communities. We offer both generalist advice and specialist casework services to support people in need.
We are seeking 2 highly organised Outreach Officers to join the team in either our Kilmarnock or Cumnock bureau. One of these posts will be required to travel throughout East Ayrshire and the other throughout North Ayrshire.
The successful candidates will be responsible for providing high-quality, accessible advice and support to individuals and communities across East Ayrshire or North Ayrshire, particularly those least likely to engage with traditional CAB services. The role will involve identifying priority communities, establishing and running regular outreach clinics, engaging directly with vulnerable groups, and providing advice and assistance focused primarily on income maximisation, benefit entitlement, and financial stability. The postholder will also support wider generalist advice needs and make referrals for complex casework when required.
A key requirement of this role is that the postholder must be able to travel independently, using their own vehicle, to multiple outreach locations as part of their duties.