About the role
The Royal British Legion Scotland is seeking an organised and proactive Office Coordinator to support the smooth day-to-day running of our Head Office.
This varied role provides administrative and coordination support across the organisation, acting as a key point of contact for staff, members, branches, external contractors, and the public. You will work closely with senior management and play an important role in ensuring effective office systems, communications, and support services are in place.
This is a coordination and support role, not a specialist or management position in HR, IT, or compliance.
Key responsibilities
- Coordinate the day-to-day administration of the Head Office.
- Act as a central point of contact for general enquiries by phone and email.
- Maintain accurate electronic and paper filing systems.
- Manage office supplies, post, and general office processes.
- Liaise with external contractors (IT, HR, Health & Safety) to coordinate support and escalate issues as needed.
- Support recruitment and onboarding administration.
- Assist with compliance administration, including Health & Safety and data protection records, under guidance.
- Provide administrative support to the CEO and senior management.
- Support the organisation of events, including the Annual Conference.
- Assist with communications activity, including basic website updates and membership communications.
About you
You will be a well-organised administrator who enjoys coordinating multiple activities and working with a wide range of people.
Essential:
- At least 2 years’ experience in an office or administrative role
- Strong organisational skills and attention to detail
- Confident using Microsoft 365, email, spreadsheets, and databases
- Clear and professional communication skills
- Experience liaising with external suppliers or contractors
- Ability to work independently and prioritise workload
Desirable:
- Experience in a charity or membership organisation
- Basic knowledge of HR or Health & Safety administration
- Awareness of GDPR principles
- Previous UK military service or experience through a military family
What we offer
- Salary of £25,000–£30,000 depending on experience
- Supportive working environment within a respected Scottish charity
- Training and induction to support you in the role
- Opportunity to contribute to work supporting Scotland’s Armed Forces community
- Pension contribution, death-in-service, EAP
- 31 days holiday (increasing to 35 days for long service) and additional Christmas closure days