Family Support Workers provide one-to-one holistic, information, advice and support to families across Highland via phone/email/online, supporting and enabling them to improve their lives by building their confidence, empowering them to recognise their personal expertise and value, implement practical support strategies, access services, know their rights, and have their voices heard.

Each Family Support Worker will also have a specific locality remit as detailed earlier: for 1) face-to-face support activities in collaboration with local organisations and communities and 2) building relationships with local partners and communities to a) improve our reach and impact and b) identify and pursue opportunities for collaboration to effectively meet local needs within the resource available.

Family Support Workers are working towards the following outcomes for families:

• Reduced isolation – building relationships with others
• Improved resilience – enabling coping mechanisms at a time when the usual strategies and services may not be available
• Improved access to information, support and advice
• Improved recognition of own strengths
• Improved mental health and well-being
• Increased confidence to make positive changes

As a small charity team work is integral to our success and effective functioning. It is sometimes necessary for team members to share responsibility for a range of tasks such as communications/fundraising/service strategy/monitoring for which a larger organisation would have dedicated posts.