To provide high-quality, confidential energy advice and practical support to individuals and families experiencing fuel poverty or energy-related hardship. The role will help clients reduce energy costs, manage energy debt, and create warmer, healthier homes. Advice will be delivered face-to-face, by telephone, and digitally, embedded within CHAI’s holistic advice model alongside welfare rights, housing, and debt services.

By joining our team, you will help alleviate fuel poverty, improve wellbeing, and strengthen financial resilience, ensuring that no one in our communities endures hardship.

Role and Responsibilities

Energy Advice

· Deliver tailored energy advice, including tariff checks, energy efficiency tips, and support with billing issues.

· Assist clients with fuel debt, Fuel direct issues, fuel vouchers, crisis grants, supplier hardship funds and promote Warm Homes Discount.

· Negotiate with energy suppliers to resolve disputes and agree affordable repayment plans.

· Support applications for energy efficiency measures and home improvements.

· Maintain accurate case records using Advice Pro and comply with data protection legislation.

· Provide light-touch and in-depth advice and interventions based on client needs.

Service Development

· Promote Energy Advice service across CHAI teams and partner networks.

· Build strong relationships with external partners such as Home Energy Scotland, Fuel BankFoundation, and Changeworks.

· Contribute to outreach activities and awareness campaigns.

· Prepare reports on outcomes and impact for the Service Manager and funders.

Personal Development

· Complete City & Guilds Level 3 Energy Awareness training (or equivalent).

· Maintain up-to-date knowledge of energy advice, fuel poverty issues, and relevant legislation.

Organisational

· Adhere to the policies and procedures of CHAI.

· Actively participate in Team and Organisational meetings

· Participate in the development of CHAI services.

· Feedback on the review of organisational policies and procedures.

· Promote and represent CHAI services positively.

· Perform other reasonable related duties as required.

We offer the following

· Flexible working

· Access to Simply Health benefit plan

· 32 days annual leave (inclusive of public holidays)

· Enrolment to NOW Pension Scheme

· Extensive training programme

· Full and part time opportunities

· Supportive work environment

· Opportunities to improve services and make a difference