We are recruiting a Senior Support Worker for Willowgate, a new programme based in Hamilton, South Lanarkshire. The programme provides short term supported accommodation for people at risk of homelessness and will comprise of 15 self-contained units suitable for individuals, families and couples.

The Senior Support Worker will work closely with people accessing the programme, South Lanarkshire Council and the wider community to help people achieve their goals and move on to more settled accommodation. You will also lead programme development and a team of Support Workers, as well as create opportunities for the people we support to provide feedback and contribute to the development of the programme.

This is a really exciting opportunity for a new team to make their mark, help shape the programme and provide meaningful support to people facing homelessness.

Main duties and responsibilities will include:

• Develop positive and supportive relationships with your staff team
• Support the Registered Manager with robust rota planning and staffing cover to ensure all working shifts are covered
• Ensure staff are using support plans to record and assess the progress of the people we support
• Ensure person centred planning and unconditional positive regard is undertaken by staff
• Regularly audit the files of the people we support
• Ensure the needs of the people we support are being met by the staff
• Ensure ‘Keeping You Safe Plans’ for those we support are completed and updated
• Arrange and facilitate regular support and supervision sessions with your team members, utilising best practice in performance management to ensure staff are supported to undertake their roles
• Complete yearly appraisals and personal development plans with your staff team
• Report all required Care Inspectorate notifications

Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.

Applicants are expected to have experience from working in a similar role and/or environment, with experience of leading/supervising a staff team, or be able to demonstrate leadership skills. You will have an understanding of what people are going through when facing homelessness and how this affects their day to day lives. Knowledge of current relevant policies relating to housing and social care is an advantage.

You will have a compassionate nature, be non-judgemental and you will be an excellent communicator, able to build supportive and trusting relationships with your team and the people we support.

What you can expect from us...

• You will report to the Registered Manager
• Working hours are 35 per week worked Monday to Sunday between the hours of 08.00 am and 10.00 pm depending on the needs of the service. Shifts are 8.00am to 4.00pm one week and 2pm to 10pm the following week
• Your main place of work is 12 Clydesdale Place, Hamilton, ML3 0DP
• Annual leave entitlement of 210 hours (equivalent to six weeks) pro rata per year in the first year rising to 280 hours (equivalent to eight weeks) pro rata per year in the second
• You will be automatically enrolled into the People’s Pension provided you meet the auto-enrolment criteria. Deductions will be taken from your first monthly salary
• Cycle to work scheme
• Option to purchase and sell annual leave

About Us

We are Right There, a charity that recently celebrated our 200th anniversary. We provide tailored support for people, at home, and in the community. We are here for people who are living with the effects of homelessness, poverty, substance use, or family breakdowns.

Last year we supported almost 4,000 individuals, helping to prevent them from becoming homeless or separated from the people they love. Every person’s story is unique, and everyone’s route home is different - it doesn’t matter what the situation is – we’re not here to judge, only to help.

We are recruiting a Registered Manager for Willowgate, a new programme based in Hamilton, South Lanarkshire. The programme provides short term supported accommodation for people at risk of homelessness and will comprise of 15 self-contained units suitable for individuals, families and couples.

The Registered Manager will work closely with people accessing the programme, South Lanarkshire Council and the wider community to help people achieve their goals and move on to more settled accommodation. You will be responsible for providing a high-quality short term supported accommodation programme that runs 24 hours a day over 7 days. You will manage the programme towards best practise, meeting expected standards, reporting on quality outcomes and implementing operational controls.

This is a really exciting opportunity for a new team to make their mark, help shape the programme and provide meaningful support to people facing homelessness.

Main duties and Responsibilities will include...

• Lead a Senior Support Worker and team of Support Workers to deliver a quality programme focused on the agreed service levels and outcomes for the people we support.
• Lead your line reports to implement the annual business plan for the programme
• Ensure all referrals to the service are assessed and progressed in line with the service specification and delegation across the team is timely
• Ensure that contractual obligations and the individual needs of those who we support are met by maintaining a system of regular support.
• Ensure a safe environment for the people we support, colleagues and others
• Ensure risk assessments are completed and updated.
• Model to your team and maintain trusting, trauma informed relationships with people we support within established clear professional boundaries
• Advocate on behalf of the people who we support.
• Investigate and resolve any complaints by the people we support or other external parties.
• Ensure case files are maintained, and all relevant documentation is completed to the highest standards and within agreed timescale and regularly audit the files.

Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.

Applicants are expected to have experience of leading a team within Health and Social Care with experience of working in homelessness or a similar setting. You will have a working knowledge of SSSC Codes of Practise and Care Inspectorate Standards as well as knowledge of current relevant policies and legislation relating to housing and Social Care.

To be the Registered Manager you must be qualified to a minimum SVQ Level 3 in Social Services and Healthcare SCQF Level 7 or HNC in Social Services.

If you feel you can demonstrate how you will fulfil the duties for this role we'd love to hear from you.

What you can expect from us...

• You will report to the Locality Manager
• Working hours are 35 per week worked Monday to Friday between the hours of 09.00 am and 5.00 pm, with one-hour unpaid break.
• Your main place of work is 12 Clydesdale Place, Hamilton, ML3 0DP.
• Annual leave entitlement of 210 hours (equivalent to six weeks) pro rata per year in the first year rising to 280 hours (equivalent to eight weeks) pro rata per year in the second
• You will be automatically enrolled into the People’s Pension provided you meet the auto-enrolment criteria. Deductions will be taken from your first monthly salary
• Cycle to work scheme
• Option to purchase and sell annual leave

About Us

We are Right There, a charity that recently celebrated our 200th anniversary. We provide tailored support for people, at home, and in the community. We are here for people who are living with the effects of homelessness, poverty, substance use, or family breakdowns.

Last year we supported almost 4,000 individuals, helping to prevent them from becoming homeless or separated from the people they love. Every person’s story is unique, and everyone’s route home is different - it doesn’t matter what the situation is – we’re not here to judge, only to help.