It doesn’t matter whether your background is children and families, social care, housing support, youth work or community services. If you care about keeping families together, helping young people feel safe and supported, and you know how to lead teams doing complex work well, this could be the next move for you.

Right There has spent 200 years making sure that fewer people in Scotland end up homeless and fewer families fall apart. Last year alone, almost 4,000 people got the support they needed to stay in their homes and stay close to the people they love. We are a charity with a clear, urgent mission. We need you to help us make sure children, young people and families in Glasgow and the West get the right support, at the right time, from teams who are confident, skilled and well led.

This is a new Locality Manager role working alongside our Head of Children and Families. You will lead the strategic implementation and operational management of our Glasgow and West Children and Families programmes, including Young People Family Support, Mentoring, and South Ayrshire Supported Accommodation.

It is complex, stretching and the stakes are real. This is work with children, young people and families whose lives are affected by poverty, care experience, housing insecurity, trauma and family breakdown. But it is also rewarding, hopeful and, in the way that only work with meaning can be, genuinely good fun.

Your role

• Leading services well. You will directly manage delivery across our Glasgow and West Children and Families programmes, making sure services are safe, person-centred, strengths-based and aligned with Right There’s aims, values and strategic objectives. 
• Keeping the focus on quality and outcomes. You will lead delivery in line with agreed outcomes, robust operational controls and best-practice legislation and guidance, including UNCRC, The Promise, GIRFEC, Care Inspectorate standards and SSSC Codes of Practice. 
• Supporting teams to do their best work. You will lead, coach and develop service managers, coordinators and delivery teams, creating a positive culture where people feel supported, accountable and able to learn through reflective practice.
• Making data useful. You will make sure service data, KPIs, reporting and quality assurance are accurate, timely and used well, so decisions are grounded in evidence and services keep improving.
• Growing and developing services. You will take ownership of service development and annual business planning, investigating opportunities that align with existing provision and supporting proposals and tenders for new and developing work.
• Building trusted partnerships. You will represent Right There with commissioners, local authorities, social work, housing, health services, the Care Inspectorate and other partners, making sure relationships are purposeful, professional and rooted in the needs of the people we support.
• Managing risk, resources and compliance. You will oversee budgets, staffing, safeguarding, health and safety, complaints, reporting requirements and service standards, making sure the practical foundations are strong enough to support excellent delivery.

What you bring

Maybe you have built your career in children and families, social care, housing, youth work, mentoring or support services, and you are ready for a broader role with more influence. Or maybe you are already leading complex services and want that leadership to count for something bigger. Either way, you’ll recognise yourself here.

• You understand the realities facing children, young people and families, and you believe support should be compassionate, practical and free from judgement.
• You know how to lead services that are person-centred, strengths-based and grounded in clear professional boundaries.
• You bring knowledge of relevant legislation, policy and practice across social care, family support, housing and safeguarding.
• You are confident with quality assurance, performance management and service reporting, and you use data to improve what happens in practice.
• You know how to build and lead teams, support managers, hold standards and create a culture where people can do good work well.
• You can manage competing priorities, respond calmly to crisis and make sound decisions when things are complex.
• You build strong relationships with colleagues, commissioners, local authorities, social work, housing, health services and regulators.
• You genuinely care about social change — about children, young people and families having a fair chance at a safe and supportive place to call home.

You will need the right qualifications, or be willing to work towards them, including SVQ Level 4 in Health and Social Care and SVQ Level 4 in Management or SCQF equivalent. You will also need to be able to travel across agreed geographical areas, with a driving licence and access to a car for work purposes.

Our offer

Salary up to £44,436 per annum. Full time, permanent, 35 hours per week, reporting to the Head of Children and Families. Your core place of work will be 15 Dava Street, Glasgow, with a minimum of three days per week in the office and travel across Glasgow and West programmes as required. You’ll get six weeks’ annual leave, rising to eight weeks in year two, the People’s Pension from day one, life assurance, and a wide range of wellbeing, development and lifestyle benefits. If this sounds like the kind of challenge you’ve been waiting for, we’d love to hear from you.

About Us

We are Right There, a charity that recently celebrated our 200th anniversary. We provide tailored support for people, at home, and in the community. We are here for people who are living with the effects of homelessness, poverty, substance use, or family breakdowns.

Last year we supported almost 4,000 individuals, helping to prevent them from becoming homeless or separated from the people they love. Every person’s story is unique, and everyone’s route home is different - it doesn’t matter what the situation is – we’re not here to judge, only to help.

Can you turn evidence into impact and action - and make sure people’s voices shape how we enhance and deliver our programmes? We are looking for a Research, Participation & Impact Lead to strengthen how Right There learns, improves and communicates the difference we make.

You will bring together research, evaluation, participation and impact reporting across our For People, At Home and In The Community programmes. Working with colleagues, partners and people with lived experience, you will turn qualitative and quantitative evidence into practical recommendations, stronger services and informed strategic decisions.

Right There is a Scottish charity working to prevent people from becoming homeless or separated from the people they love. For more than 200 years, we have offered practical help, safe homes, emotional wellbeing support and strong community relationships.

Our vision is a world where everyone has an equal chance to create a safe and supportive place to call home. We work without judgement and tailor support to each person’s needs, strengths and aspirations.

Your Role

• Lead Right There’s research, participation and impact activity, ensuring it informs strategy, service improvement and organisational learning.
• Analyse programme performance, outcomes, lived-experience insight and external trends, turning complex information into clear recommendations.
• Strengthen practical, proportionate systems for monitoring, evaluation and reporting, and support teams to use them confidently.
• Design inclusive and trauma-informed participation and co-production approaches so feedback shapes decisions.
• Research policy, best practice and sector developments; benchmark Right There’s work and coordinate clear organisational responses.
• Test new approaches through scenario planning, focused projects and partnerships, with clear governance and learning.
• Produce compelling reports, briefings, consultation responses and evidence for tenders, grants and stakeholder engagement.
• Represent Right There in relevant local and national forums, building relationships that support learning, influence and innovation.

You will be curious, organised and confident working with people, data and evidence. You will build trust, ask thoughtful questions and make complex information useful, helping Right There make better decisions, demonstrate impact and keep improving.

You may come from research, monitoring and evaluation, participation, service improvement, impact reporting or social policy. Experience in charity, housing, homelessness, health, social care or community settings is welcome; what matters most is your ability to combine sound evidence with lived experience to improve outcomes.

What you will bring

• Experience leading or delivering research, evaluation, participation or impact work.
• Strong qualitative and quantitative analysis, with the judgement to identify what matters.
• Clear, engaging communication for different audiences, from programme teams to senior leaders and external stakeholders.
• Confidence facilitating workshops, consultation or engagement with a range of people.
• An ethical, inclusive and person-centred approach, with an understanding of trauma-informed practice.
• Strong project management skills and the ability to balance priorities, influence colleagues and work collaboratively.
• A commitment to Right There’s values and to improving outcomes for people facing tough times.

Our Offer

• The post holder will report to the Director of Programmes.
• Your normal working hours are 35 per week, worked Monday to Friday between the hours of 9am and 5pm, depending on the needs of the service, with 1-hour unpaid break.
• Your usual place of work is 15 Dava Street, Glasgow, G51 2JA. Hybrid working, minimum 3 days office based.
• Annual leave entitlement of 210 hours holiday (equivalent to 6 weeks) pro rata per year in the first year rising to 280 hours (equivalent to 8 weeks) pro rata per year in the second. This includes public holidays
• You will be automatically enrolled into the People’s Pension provided you meet the auto-enrolment criteria
• Cycle to Work scheme
• Option to purchase and sell annual leave