Would you like to join us in as we open the doors of our newly built and refurbished Hospice building? Do you have a can-do attitude and impeccable attention to detail?

About us

The Ayrshire Hospice is finishing our “once in a lifetime” Capital Build project, which will ensure that we are prepared to meet the needs of our community to provide palliative and end of life care for future generations. Everything we do is about making today matter and our patients and family's voices are at the heart of all we do.

Upon the much-anticipated move back “home”, we are looking for someone dynamic, engaging and forward-thinking who will lead our front of house operations including our Reception, Gargowan Cafe and Boutique Shop, Gargowan Gifts as well as our contemplation space called the Magnolia room.

You’ll be front and centre, a personable and professional point of contact for everyone who walks through our doors, ensuring every operational element runs like clockwork. Actively following, and exhibiting our values of being kind and compassionate, honest and inclusive at each and every interaction with our patients, families, staff, volunteers and visitors.

About the Role

We have an exciting opportunity for an individual who will lead the Front of House team, made up of our amazing volunteers. You will be at the heart of the hospice, ensuring your team welcomes every visitor from the moment they step through our doors or pick up the phone to us. Every step of our visitor journey, from the start must be seamless and consistently exceed expectations, regardless of the reason for their visit. Our vision is to create the most incredible welcome for our community, ensuring a service that’s unique, bespoke and tailored to each visitor’s requirements. Actively following, and exhibiting our values of being kind and compassionate, honest and inclusive at each and every interaction with our patients, families, staff, volunteers and visitors.

About You

This important role calls for strong organisational and communication skills with a high degree of planning and attention to detail. Significant experience in a customer service environment is essential and hospitality experience would be beneficial. The successful candidate will also have strong people skills and be able to work well under pressure, juggling competing priorities day to day. You must have the personality to be able to build rapport with all our visitors, understanding the sensitivities of the environment, so high emotional intelligence and resilience are required. A professional and courteous manner and a willingness to go above and beyond for our visitors many of which are family members of our patients as well as staff are all essential qualities. A real people person, you’ll be able to find a connection with just about anyone, from anywhere.

Job Summary

As our Front of House Manager, you will be the welcoming face of our organisation, ensuring that every visitor, no matter their reason for coming into our building are welcomed and treated in line with our values which are kindness and compassion, being honest and inclusive. You will manage and oversee all aspects of the Hospice front of house operations including reception, in house events, housekeeping, coffee shop and catering services, volunteers, and team management. You will also oversee our Contemplation space, learning and teaching events, ad hoc special events, deliveries and donations. You will create a front of house operation that is courteous, efficient, consistent, and professional whilst providing a welcoming and uplifting experience for patients, visitors, and the public. You will be a role model for hospitality throughout the Hospice ensuring a strong, positive public image is maintained by you and your team of staff and volunteers.

Would you like to join us during a period of transformational change? Join us in transforming our Hospice! We need your property and facilities expertise to help improve our building.

About us

The Ayrshire Hospice is finishing our “once in a lifetime” Capital Build project, which will ensure that we are prepared to meet the needs of our community to provide palliative and end of life care for future generations. Everything we do is about making today matter and our patients and family's voices are at the heart of all we do.

Upon the much-anticipated move back “home”, we are looking for someone to help support the smooth running of this exceptional and technical building as well as our entire estate. You will be expected to liaise with all departments across our organisation to anticipate any challenges and opportunities. Problem solving is key to this role, with our support, you’ll be well versed in the inner workings of the building, correcting commons faults, or being able to escalate to the appropriate team members.

About the Role

Reporting to the Head of Facilities and Property Management, you will support the day to day smooth running of our Hospice buildings.

Through regular checks you’ll ensure that all fire, health & safety, and security requirements are maintained, always to the highest standards. Actively following, and exhibiting our values of being kind and compassionate, honest and inclusive at each and every interaction with our patients, families, staff, volunteers and visitors.

We will ask you to take huge pride in providing information on all aspects of the building, with expert guidance and in a manner appropriate to each individual. You will be a natural ‘organiser’, you thrive supporting others and you are adept at managing a variety of sometimes conflicting priorities. Your attitude and approach are always fresh; no matter how many times an issue has been presented to you, you will ensure first class customer service.

About You

You are passionate about facilities management and delivering a great service, showing flair and the natural ability to project a positive and friendly image. You are highly motivated and possess an immense sense of pride in your work; you're enthusiastic about delivering high-quality work in line with various regulatory standards. You have a positive “can do” attitude to solving problems in a professional and courteous manner

A strong team player with great communication skills and you are well organised and punctual with an eagle eye for detail.

You want to be part of a team that works hard, supports each other and where our values are at the heart of all we do making a difference to the environment for our patients and their families and our staff and volunteers.

Job Summary

The Ayrshire Hospice is ambitiously developing its main site, and this development will support major organisational change, modernising service delivery for the benefit of staff, patients, carers and the public.

To enable us to be a modern, inclusive employer - the environment in which our staff work is fundamental to our success, providing effective space to deliver services and good working conditions, ensuring staff are safe, can work effortlessly and effectively

The Ayrshire Hospice is therefore seeking an individual to fill the position of Technical Support Supervisor, who, working with the Head of Facilities and Property Management and the facilities team, will enable this to happen.

The Technical Support Supervisor will report directly to the Head of Facilities & Property Management and will assist in the delivery of a responsive and effective facilities management service.

The individual will have a good knowledge of facilities management, preferably in a health care setting, and will have experience of conducting general repairs. They will also have the skills necessary to diagnose and co-ordinate the corrective actions required on all aspects of; mechanical, electrical, plumbing, and HVAC (heating, ventilation and air conditioning) systems to ensure optimal operating results.

The successful candidate will support the planning and implementation of the organisation’s policies and procedures, including the day-to-day operations of the facilities portfolio. The successful candidates will manage facilities staff duties, liaising with contractors, hospice staff and volunteers, ensuring that health and safety policies and procedures are followed.

As a member of the Hospice team, you will be working in a clinical end of life care environment always putting the patients' needs first, despite conflicting priorities.

The Ayrshire Hospice is a values-based organisation, and the values of kindness, compassion, honesty and inclusiveness underpin the work undertaken by all staff and volunteers. The Technical Support Supervisor must demonstrate alignment with our values and a focus on the delivery of excellent services for patients and families.