Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981.

Our mission is to end poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice and support that helps them affect positive change in their lives and the lives of those around them.

We are a dynamic and forward-thinking organisation. We recognise the value of our staff and this is reflected in our positive working environment. Staff benefit from family friendly policies, blended working and a commitment to personal development. It is a supportive and happy working environment that enables you to make a positive contribution to the lives of the clients we work with.

About the job

The role of a Welfare Outreach Adviser involves offering guidance and support to individuals in need. This position is based at Glasgow North West Citizens Advice Bureau in Maryhill, with additional outreachs conducted in various GP Practices across the northwest of Glasgow. We are an independent and innovative advice organisation providing holistic advice and support to the local people.

Job description

We are looking for client-focused individuals with experience of providing income maximisation as part of overall holistic advice and support. In this role you will see clients in person, as well as providing advice via telephony, email and digital channels ensuring clients they get the advice, information and support needed.

NWCAB’s Board of Directors are looking for four new Directors to work alongside other board members to oversee and support our Chief Executive and our dynamic team of staff and volunteers. Later this year, we will be moving premises and we are seeking to expand our Board to support this process and our onward development. At this important point in our journey, we are seeking Directors who can bring different perspectives to help the Bureau achieve its plans for the future and provide the most relevant and accessible advice services possible.

The Board is currently made up of seven Directors, each offering a different skill-set that can support the governance needs and development aims of the organisation. We welcome applications from anyone who feels passionate about our work, regardless of professional background.

The Board has identified an upcoming skills gap related to third sector fundraising and governance, and we hope to fill one of the four roles with someone who has experience of this kind. We would encourage applicants with this background to also consider joining our Finance, Risk, and Audit Committee (FRAC).

For the remaining three roles, we encourage candidates of all kinds, particularly those with strong knowledge of and connections to north west Glasgow. Most important to us is finding candidates who fit our values and our organisation. We are looking for people who are approachable, transparent, team players, positive influencers and who are willing to contribute to debate.

GNWCAB’s staff team, volunteers and clients come from a diverse range of backgrounds, and widening access and inclusion is central to our mission and our values. We want our Board to be representative of our local community and so would welcome approaches from people who live locally or have lived experience of issues facing our clients. We encourage applications from groups that are under-represented on charity boards, particularly people from Black, Asian, or other minority ethnic communities, as well as young and Disabled people.

We happily welcome applications from people who have not been senior volunteers or sat on a board before. GNWCAB is committed to the on-going development of our staff and volunteers and we provide opportunities for training and engagement across the organisation on a regular basis. As a new Director, you will be fully inducted and offered training tailored to your level of experience that would support your development in the role.