About Glasgow North West CAB

Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981.

Our mission is to tackle poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice and support that helps them affect positive change in their lives and the lives of those around them.

We are a dynamic and forward-thinking organisation providing holistic support to local people. We recognise the value of our staff and this is reflected in our positive working environment. Staff benefit from family friendly policies, blended working and a commitment to personal development. It is a supportive and happy working environment that enables you to make a positive contribution to the lives of the clients we work with.

About the job

The role of an Energy and Income Maximisation Adviser involves offering guidance and support to individuals in need with a particular focus on energy advice as a key element of wraparound holistic support. In response to the increasing need for energy advice, this new role will take an active lead on our energy advice provision. Working collaboratively with colleagues, the post holder will ensure we have utilised every opportunity to provide energy advice and assistance to clients, from energy efficiency to energy related debt. This position is based at Glasgow North West Citizens Advice Bureau in Maryhill, with a requirement for occasional outreachs conducted across the northwest of Glasgow.

For more details about the key responsibilities of the role and knowledge, skills and experience required, please refer to the job description and person specification. Completion of the completion of Citizens Advice Bureau Adviser Training Programme would be advantageous but is not essential as full training will be given.

Employee benefits

Glasgow North West CAB offers excellent terms and conditions, including a 4 day working week, up to 9 weeks annual leave and a pension scheme with a 6% employer contribution. Glasgow North West CAB is an inclusive employer offering family friendly flexible working arrangements where appropriate.

Glasgow North West Citizens Advice Bureau is an equal opportunities employer.

The role of a Help to Claim Adviser (Universal Credit) at GNWCAB involves providing essential support and guidance to individuals applying for Universal Credit. The key focus is on assisting clients through the initial stages of their Universal Credit claim and ensuring they receive their first payment. This involves helping with online forms, the evidence required, and verifying their identity online using telephone and web chat.

Citizens Advice is an independent and innovative advice organisation providing holistic advice and support to the local people.

For more details about the key responsibilities of the role and knowledge, skills and experience required, please refer to the job description and person specification. Completion of the completion of Citizens Advice Bureau Adviser Training Programme would be advantageous but is not essential as full training will be given.

About GNWCAB

Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981.

Our mission is to tackle poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice and support that helps them affect positive change in their lives and the lives of those around them.

We specialise in providing free, impartial and confidential information and advice services on issues ranging from debt, benefits, and welfare rights to consumer rights, energy and immigration as examples. Our services are available to everyone in our local communities, and we aim to make them as accessible as possible by promoting equality and diversity, and challenging discrimination.

We offer client led multi-channel advice and provide true channel choice as clients can access the support they need in person at our bureau premises at 1455 Maryhill Road, or via phone, email and webchat. We also operate extensive outreach services in community locations, GP surgeries and schools, providing advice and information in local communities across North West Glasgow.

Our Bureau is a progressive, dynamic advice and information service. We proudly deliver a combination of local, Glasgow wide and national projects in partnership with charitable, statutory and corporate organisations. Our Bureau is made up of dedicated volunteers, 28 staff members, and an experienced board of trustees. Collectively, the team has expertise in many areas relevant to our work, including welfare rights, debt and money advice, immigration and asylum, and languages.

Employee benefits

Glasgow North West CAB offers excellent terms and conditions, including a 4 day working week, up to 9 weeks annual leave and a pension scheme with a 6% employer contribution. Glasgow North West CAB is an inclusive employer offering family friendly flexible working arrangements where appropriate.

Glasgow North West Citizens Advice Bureau is an equal opportunities employer.