This post will lead the day-to-day operational delivery of Scottish Families national Helpline and ‘Click & Deliver’ take-home Naloxone service, along with supporting the delivery of our national Bereavement Support service. The role also involves partner/referral pathway development across Scotland to promote family support and harm reduction for anyone affected by someone else’s alcohol or drug use.

The post will be based at Robertson House, Glasgow – Scottish Families’ national office. (Note that staff are currently working between home and office). This is a national post which includes some travel across Scotland. Due to the nature of this post, access to a car is essential. Hours worked will be in line with service delivery requirements, including evenings and occasional weekends when required.

The post will be part of the Scottish Families’ staff team and be supervised by the Senior National Family Support Practitioner. The post line manages and is supported by Helpline Support Workers (currently two posts, 2.0 FTE) and Helpline Volunteers.

The post-holder will be responsible for leading the day-to-day operational delivery of the Helpline, which is a single access point for information, signposting and listening support, and where appropriate a referral can be facilitated to Scottish Families local and national support services and to external partner family support services. The helpline encompasses multi-channel access including responding to inbound calls, emails, webchats, online website portal requests and providing outbound calls when callbacks requested. The role is responsible for fulfilling Click and Deliver naloxone requests, naloxone reporting, delivering overdose awareness and naloxone training, and maintaining and sharing knowledge about emerging drug trends and harm reduction. The post also includes supporting the delivery of our national Bereavement Support Service, which provides listening support and information to anyone aged 16+ who lost someone through a drug-related or alcohol-related bereavement. The service also facilitates access to accredited counsellors across Scotland who provide a programme of bereavement counselling. Finally, the role involves developing and maintaining partner/referral pathways across Scotland.

We are seeking applicants who are educated to degree level in a relevant subject or equivalent professional qualification/ experience; with experience of providing listening support via telephone, webchat and online chat methods, and providing support in a health and social care, mental health, substance use or trauma support service/ organisation. Candidates should have experience of line management and team support, whilst experience of naloxone ‘train the trainer’ training is an advantage. Applicants should have knowledge of issues for families affected by substance use and bereavement, as well as drug and alcohol awareness. It is helpful to have knowledge of emerging substance use trends and harm reduction. We are seeking an excellent listener with strong organisational skills and the ability to support individuals from diverse demographics.

You can find out more information about our work in ‘The Cost of Loving, our Strategic Plan 2023-26 and ourImpact Report 2023-24.

We are recruiting – come and join Scottish Families!

We are seeking a Communications Assistant (temporary maternity cover) to support and deliver the creation of inspiring communications and events to maximise Scottish Families’ reach and engagement across Scotland.

This post will work alongside our Communications Development Officer and assist with our content creation, social media presence, storytelling efforts, campaigning, media relations, and support our whole team with their communication needs. This role is fun and rewarding with a broad range of projects to get involved in. You will create a place for family members to share their experiences, build and maintain our online community, promote our events and encourage donations, and assist with making sure we are reaching more families across Scotland through advertising, campaigning and collaborations.

The post is located at Robertson House, 152 Bath Street, Glasgow G2 4TB, with staff currently working between home and office. It is expected that the post holder will be required to work occasional evenings and weekends. This post will be part of Scottish Families’ staff team and be supervised by the Communications Development Officer.

The post-holder will be responsible for maintaining our social media channels, including creating content, finding opportunities, and engaging with family members, supporters and partners; actively monitoring our media profile; supporting with storytelling efforts including sourcing leads, interviewing family members, copywriting stories, etc. to champion family voices; supporting our staff with internal communications; supporting our campaigning efforts including content creation, partnership working, advertising, and attending regular meetings with partners; and supporting our staff with their communication requests.

We are seeking applicants who are educated to HNC level, vocational qualification (level 4) or a relevant professional qualification, with a proven record of working across social media channels (specifically Facebook, Instagram and LinkedIn); creating content for online purposes such as graphics, films and audio; collaborating with partners on projects and campaigns; and delivering campaigns with set targets and audiences. Applicants should have knowledge of new communication developments and trends, and of how to boost engagement with supporters on social media. Candidates should be able to work as a supportive team member, contributing ideas and assisting colleagues; be a competent user of social media channels and content creation software such as Canva; be skilled in storytelling and collecting stories from supporters; and be able to create video content such as Instagram Reels and TikToks using phones and relevant software, with excellent copywriting skills.