PURPOSE OF THE ROLE

To provide support and assistance to the Dundee Women’s Aid team to enable the best possible service to be provided to service users.

KEY TASKS & RESPONSIBILITIES

• Welcome women and children into refuge accommodation and carry out the admission process including explaining the occupancy agreement as well as the rules and conditions of stay.
• Provide an induction to new residents on the heating system, security of the premises and electrical equipment.
• Where appropriate assist women in refuge with the completion of forms, etc.
• Clean and prepare refuge properties for occupation by service users. This can include moving furniture, working at heights and some manual handling.
• Carry out weekly checks of refuge accommodation for Health & Safety purposes and ensure that flats are properly maintained.
• Report all welfare concerns to the appropriate manager.
• Arrange and coordinate any necessary refuge repairs with the necessary tradesmen.
• Respond to ad hoc Health and Safety checks including CCTV.
• Arrange and assist with routine Health and Safety inspections from outside agencies.
• Maintain and check periodically the inventory of furnishings, bedding, crockery, kitchen utensils, etc pertinent to each flat and arrange to repair or replace items where necessary.
• Complete minor DIY repairs and maintenance tasks including painting and decorating and building flat pack furniture.
• Ensure all refuge resources and stock are replenished, accessible and stored in a tidy manner.
• Assist in the update of refuge information packs for refuge properties.
• Contribute to team meetings and work plans.
• There may be a requirement to work outwith normal working hours on occasions.
• The post holder is required to travel extensively throughout Dundee. It is a requirement of the post holder to hold a full driving licence and have access to a vehicle with insurance cover for business use. Please note, applicants who do not meet this criteria will not be shortlisted.