A rare and exciting opportunity to deliver and manage quality and performance within the care and support sector as part of LinkLiving’s Leadership Team has become available.

This key role is critical to the ongoing successful delivery of our range of services and the maintenance of LinkLiving’s reputation within the sector

At LinkLiving, our values and people are at the heart of everything we do including how we recruit our staff. It is important for us to find people who share our values, which are:

• Empathy (listen to and understand an individual’s needs and circumstances)
• Respect (treat others the way they wish to be treated)
• Integrity (be honest and have strong moral principles)
• Caring (show kindness and concern for others)

LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. We support people through a range of models including:

Personal development and employability programmes

• Self-help coaching
• Supported accommodation
• Care at home
• Housing support
• Befriending
• Social cafes

The Job

As a member of LinkLiving’s Leadership Team, the Quality Assurance and Business Support Manager will support the Leadership Team in the provision of professional planning and communication to assist in the design and delivery of quality, performance management, business improvement and compliance projects both within LinkLiving and as a representative of LinkLiving for Link Group. The postholder will also undertake a range of business support functions as directed by the Director of Services and Development. The post is key to ensuring LinkLiving fulfils its commitment to ensuring that all activities are high quality, deliver positive outcomes and are in line with regulatory requirements. The post holder will also support frontline service delivery managers by undertaking a range of ‘non-operational’ business support functions enabling them more capacity to focus on service delivery management.

LinkLiving is committed to providing each person it supports with a high quality, person-centred, individual support service. We do this by striving to ensure effectiveness, efficiency and value within a framework of continuous improvement, underpinned by our Quality Assurance and Performance Management Framework. This post will promote, support and facilitate a consistent and positive approach to quality, performance management, and continuous improvement across all LinkLiving services.

About You

You will have a relevant qualification equivalent to SCQF Level 6, or substantial practical experience within social care and/or quality assurance. You will have previous experience in a quality assurance role, a regulated health and social care service, or a similar organisation. You will have knowledge of the Health and Social Care Standards and relevant regulatory legislation, together with experience of liaising with the Care Inspectorate and providing information as part of standard inspections.

You will have strong analytical skills, excellent attention to detail and the ability to plan, organise and prioritise your workload effectively. You will be able to work independently using your own initiative, while also contributing positively as part of a team. You will handle confidential information appropriately and in line with GDPR, demonstrating sensitivity and professionalism when dealing with potentially complex or sensitive information.

You will have excellent verbal and written communication skills, with the ability to adapt your communication style to suit different audiences. You will be confident using Microsoft Office and database systems and will be able to build and maintain effective working relationships with colleagues, managers and external stakeholders at all levels. You will also have strong influencing skills and the confidence to constructively challenge and support improvements in quality and outcomes.

What’s in it for you?

The benefits of being a LinkLiving employee (subject to the policies and benefit terms and conditions) include:

• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards, subject to terms of the scheme
• 35 days’ holiday per year (inclusive of public holidays) pro rata plus additional 3 days pro rata after 3 years’ service
• opportunity to buy and sell holiday
• enhanced company sick and family friendly pay
• access to paid SVQ qualifications and a wide range of learning and development opportunities
• funded Disclosure Scotland and Scottish Social Services Council memberships
• defined contribution pension scheme with generous employer contributions plus salary exchange and additional voluntary contribution options
• access to a Salary Exchange car leasing scheme, subject to the terms of the scheme
• life assurance scheme providing death in service benefits
• healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants, and other services
• employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
• access to purchase annual corporate clothing vouchers
• annual flu vaccination
• access to a credit union savings and borrowing scheme
• cycle to work scheme
• access to discounts on mobile airtime plans and much more!

For a full list of benefits available to employees, please see the following link - linkliving.org.uk/work-with-us

This role is subject to PVG membership under the Disclosure (Scotland) Act 2020. Individuals who are barred from working with children or protected adults will not be considered for this position. Link will meet the cost of any new PVG scheme membership or membership update.

To find out more about what LinkLiving do and to view the generous pay and benefits package, please visit our website at linkliving.org.uk