Are you passionate about helping people to live a better life? Do you want to work for a charity where your health and wellbeing matter just as much as the people you support? Do you want to be part of a trauma-informed team where you will be supported to develop creative and flexible ways of working?

At LinkLiving, our values and people are at the heart of everything we do including how we recruit our staff. It is important for us to find people who share our values, which are:

• Empathy (listen to and understand an individual’s needs and circumstances)
• Respect (treat others the way they wish to be treated)
• Integrity (be honest and have strong moral principles)
• Caring (show kindness and concern for others)

LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. We support people through a range of models including:

• Personal development and employability programmes
• Self-help coaching
• Supported accommodation
• Care at home
• Housing support
• Befriending
• Social cafes

The Service

LinkLiving’s Mental Health and Wellbeing service provides intensive housing management support for people struggling to manage their homes.

The Job

The purpose of the job is to provide practical and emotional support to people who hoard. Through building positive relationships with the service’s clients, you will work with them to maintain their home. Clients of the service may be tenants of housing associations, the council or they may be private homeowners or renters.

A hoarding disorder is characterised by excessive accumulation and attachment to possessions regardless of their value and is recognised as a mental illness which is why the hoarding practitioner will sit within the Mental Health and Wellbeing team. Many people with a hoarding disorder do so because of a perceived potential usefulness or an emotional attachment which often leads to a strong resistance when making the decision to let go of items. This role will require you to provide both emotional and practical support to clients to address these issues, having a can-do attitude is essential. The range of tasks that this role involves aligns with tasks commonly referred to as intensive housing management.

You will be responsible for the provision of individually tailored one to one support. The service you provide will focus on the safety and well-being of clients creating a supportive environment which to address the complexities of hoarding. This role will require a high level of multiagency working and will require you to work in different local authority areas as directed by your team leader.

About You

You’ll be someone with a good standard of general education and either hold Hoarding Training Levels 1–3 or have a willingness to undertake this training as part of your role. With a genuine understanding of the challenges faced by individuals with complex needs, you will have experience supporting clients with a range of issues and demonstrate a strong grasp of the skills required to live independently.

Your positive, can-do attitude will shine through in your hands-on approach to providing practical support, while your non-judgemental mindset and commitment to embracing diversity will be at the heart of how you work. You’ll bring excellent communication skills—written, verbal and digital—and be comfortable using IT systems, including online client management platforms.

You will have knowledge of available grants and resources for individuals on low incomes. Adaptability is key, as is the ability to build meaningful relationships and partnerships with other voluntary and statutory organisations.

You’ll be a proactive team player who can work openly and honestly within a team setting, while also being confident in prioritising and managing both your own workload. Reflective practice will be important to you—you’ll welcome feedback and support to ensure continuous improvement in your work.

A full driving licence and access to your own vehicle is essential for this role, as is the flexibility to adapt to different environments and willingness to travel across different local authority areas.

For a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

The benefits of being a LinkLiving employee (subject to the policies and benefit terms and conditions) include:

• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards, subject to terms of the scheme
• 35 days’ holiday per year (inclusive of public holidays) pro rata plus additional 3 days pro rata after 3 years’ service
• opportunity to buy and sell holiday
• enhanced company sick and family friendly pay
• access to paid SVQ qualifications and a wide range of learning and development opportunities
• funded Disclosure Scotland and Scottish Social Services Council memberships
• defined contribution pension scheme with generous employer contributions plus salary exchange and additional voluntary contribution options
• access to an Electric vehicle leasing scheme, subject to the terms of the scheme
• life assurance scheme providing death in service benefits to named beneficiaries
• healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants, and other services
• employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
• annual flu vaccination
• access to a savings and borrowing scheme
• cycle to work scheme
• monthly bus pass scheme
• season/travel ticket loan and much more!

For a full list of benefits available to employees, please see the following link - linkliving.org.uk/work-with-us

This post is subject to Protection of Vulnerable Groups (PVG) Scheme registration. Link will meet the cost of any new PVG scheme membership or scheme record update.