Lead the continued successful development and delivery of the RNID Near You community service across the NHS Lothian area, supporting local communities through drop‑in sessions offering:

• Practical hearing aid support
• Information on hearing loss and tinnitus
• Hearing checks

You will be responsible for co-ordinating around 20 drop-in services and be able to recruit, train and manage a team of up to 40 volunteers to deliver the service across your area. You will have responsibility for the set up and running of these clinics and have good local knowledge of your area in order to seek new opportunities for delivery of our RNID Near you services.

We are looking to appoint a motivated person with a keen interest in supporting people with their hearing loss. While you will be home based, there will be some travel to venues where we will provide drop-in clinics in community settings.

You want to make a difference in people’s lives and love to interact with various audiences, including volunteers, health & care professionals and service users. You have experience managing events, your own workload and are able to work evenings/ weekends if required. You are able to physically assist clients with hearing aids sensitively, giving clear guidance and taking into account individual wishes and health needs.

You are ready to work for a home-working organisation and have good IT skills, particularly with Microsoft Office applications including Outlook, Excel, Word.

No essential qualifications but a good standard of written English and attention to detail is a requirement.

We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus.

We work with our communities and partners across industry, government, charity, education and more to change life for the better.

RNID has a proud history and big ambitions. We’re focused on making the greatest impact possible across the whole of the UK. We champion the latest technology and the opportunities it brings. We also know the value of a friendly face in local communities to support people where they need it most.

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

You will be joining us at an exciting time as we continue to grow our reach to support people who are deaf, have hearing loss or tinnitus through our RNID Near You community services. These services are delivered in accessible local community settings through a local coordinator and volunteers to offer:

• practical hearing aid support

• information on hearing loss and tinnitus

• hearing checks

You will have responsibility for the successful management and delivery of these services across your area.

You will:

• Manage your service hubs to ensure high quality, standardised delivery of RNID Near You – meeting performance and KPI targets delivery within budget with an eye to continuous improvement.

• Support your team through positive and encouraging line management to deliver RNID Near You to the highest standards.

• Work with the Community Services Development Team to record and collate KPI information ensuring that your services are delivering to target and act quickly to ensure plans are in place to remedy poor performance.

• Liaise with key partners and stakeholders to deliver mutual satisfaction of performance and ensure long term funding of our services.

Essential criteria for the post:

• You will have a strong background in service delivery to target and to a high standard.

• You will have experience of supporting staff or volunteers to deliver high quality service activity.

• You will have an eye for detail and record keeping (monitoring and evaluation).

• You will have experience of preparing and managing budgets with knowledge of routine finance and budget processes.

• You can work remotely and use technology to not be limited by geography.

• You will be deaf aware and fully committed to the RNID EDI principles in every aspect of your work.

We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus.

We work with our communities and partners across industry, government, charity, education and more to change life for the better. RNID has a proud history and big ambitions. We also know the value of a friendly face in local communities to support people where they need it most.

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.