Are you passionate about helping people stay warm, well and informed during the cost-of-living and energy crisis? We are recruiting a motivated and compassionate Energy Adviser to join our Advice Service.

In this rewarding role, you will provide high-quality, confidential and person-centred energy advice to disabled people, carers, and families who may be experiencing fuel poverty or energy-related hardship. You’ll help people understand their bills, reduce energy costs, manage energy challenges and create warmer, healthier homes. Support will take place in the community, over the phone, and through in-home visits.

We are looking for someone who is:

• Person centred, respectful and trauma informed, able to build trust and communicate clearly
• Confident and able to provide advice and follow-up support
• Organised and digitally confident, with strong communication and record keeping skills
• Committed to equality, diversity and inclusion and removing barriers for marginalised groups
• Able to work flexibly across different settings to meet people’s needs
• Experience of giving energy advice would be an advantage but don’t worry if not, we will support you to complete City & Guilds Level 3 -Energy Awareness (if not already held).
• A full driving licence and access to a car (or ability to meet the role’s travel requirements in another way) is needed.

This is an excellent opportunity to make a real impact by helping households who need it most.