Do you have experience of telephone advice work with a specific interest in housing law, welfare benefits and debt? Would you like to use those skills to help people struggling with bad housing or homelessness to find solutions? Then join Shelter Scotland as a Helpline Adviser and you could soon be providing vital advice to clients across Scotland.

About the role

Shelter Scotland provides a free telephone and online helpline providing housing advice to over 25,000 people across Scotland each year. You’ll be joining a team delivering a telephone, digital and email advice service to people experiencing a range of housing problems. This will involve carrying out initial fact-finding interviews to identify and agree clients’ needs and giving advice on all areas of housing cases, for which you will be given support and training should you need it. We’ll also rely on you to enter details onto our CRM system accurately and punctually.

Role specifics

We’re looking for people who are resilient enough to cope in a challenging environment but who can empathise with our clients and help them navigate their way through the system. You’ll have good listening skills that will enable you to get to the root of clients’ underlying needs, a proactive, results-driven approach and the ability to contribute new ideas and approaches. Proficiency using Microsoft Office applications such as Word, Excel, email and the internet is also essential.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans.

Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

Shelter Scotland provide a free telephone and online housing advice service which covers all of Scotland. There are services accessible to anyone with a housing problem and a growing number of contract-funded services that focus on specific client groups, other advice agencies and geographically based populations. We also provide a telephone helpline for other agencies and run a number of projects throughout the country. In Scotland, we helped over 25,000 people in our Telephone and Online Advice services in 2020/21. As well as our Telephone and Online Advice services, we have several projects and four core Integrated City Hubs. Through a balanced mixture of activities at local level and participating in nationally coordinated initiatives the Advice Service aims to help people in housing need and tackle the root causes of homelessness and bad housing.

Are you an organised and collaborative professional with a passion for access to justice and using the law to create meaningful change? Then join Shelter Scotland as our Legal Practice Manager and play a vital role in supporting our expert legal team to deliver high-impact services that tackle homelessness and bad housing across Scotland.

About the role

The Legal Practice Manager will play a key role in the effective operation of the Law Service, ensuring the legal team is supported to deliver Shelter’s strategic aims through our legal work. Reporting directly to the Principal Solicitor, the postholder will be responsible for the supervision of 2 legal administrators.

The Legal Practice Manager will support the delivery of our externally funded projects, including our Borders and Tayside Housing Law Advice project, which is Grant funded under the Scottish Legal Aid Board administered Early Resolution and Advice Programme.

Role specifics

We're looking for a Legal Practice Manager to join our team, working closely with the Principal Solicitor to ensure the smooth day-to-day running of our legal service. This varied and rewarding role includes supervising legal administrators, overseeing administrative and finance processes, coordinating diaries and meetings, and supporting HR and recruitment.

You'll play a key part in managing data and reporting systems, support solicitors to fee legal aid work, help with budgeting and finance, and preparing internal and external reports. You’ll also be involved in audits, promoting our services, and exploring new funding and development opportunities. With a focus on compliance, professional development, and service improvement, this is a fantastic opportunity to contribute to a supportive, values-led legal team making a real impact.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

Shelter Scotland is the leading homelessness charity in Scotland with a strong track record of influencing Scottish policy and legislation. We help over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services.

Shelter Scotland Housing Law Service provides free and Legal Aid funded legal advice and expert representation to help people with housing issues across Scotland. Our solicitors provide expert advice and representation at Courts and Tribunals to help people keep their homes, access housing and improve their housing conditions.