Help more women discover the friendship, learning and opportunities SWI offers.

The Scottish Women’s Institutes (SWI) is seeking a proactive Membership Support Lead to join our small national team. You’ll help grow and retain our membership, strengthen volunteer support and ensure members feel welcomed, valued and involved.

Reporting to the Head of Business Development, you’ll work closely with colleagues, Federations and Institutes across Scotland to welcome new members, help existing groups thrive and guide new groups as they get started.

Key responsibilities

• Develop and deliver membership recruitment and retention plans.
• Provide friendly, helpful advice to members and prospective members.
• Support new groups and work with Institutes facing membership challenges.
• Coordinate practical guidance and induction for volunteer office bearers, helping them feel confident in their roles.
• Work with Communications and Events colleagues to promote membership opportunities and encourage participation.
• Maintain accurate membership records in line with data protection requirements.
• Use membership data and feedback to improve services and report on progress.

We’re looking for someone with

• Experience in membership, community development or a similar role involving engagement and relationship building.
• Strong communication, organisational and interpersonal skills.
• Experience using databases, analysing information and preparing clear reports.
• A practical, supportive approach to working with volunteers.
• The ability to work independently and collaboratively.
• An understanding of data protection and the importance of accurate, confidential records.

You’ll bring enthusiasm for helping groups thrive and a commitment to SWI’s work bringing women together through friendship, lifelong learning and shared experiences.

Occasional travel and evening/weekend work will be required within agreed working arrangements.