About Open Door Scotland

Open Door Scotland is a youth homelessness charity supporting young people aged 16–25 who are at risk of or experiencing homelessness. Many of the young people we work with are care experienced, facing poor mental health, social isolation, or significant barriers to education, training, and employment. The needs of the young people we

support are often complex, requiring consistent, high quality, and risk-aware operational leadership.

We provide housing-related support across a range of settings, alongside practical, emotional, and developmental support that helps young people stabilize their lives and move towards independence.

While we are proud of our history, our focus is firmly on the future. Demand is increasing, complexity is rising, and we are ambitious about growing our impact. This role is a key part of ensuring we are operationally-strong, inspection ready, and able to expand responsibly.

Job Overview

This is a role for someone who wants genuine ownership. You will oversee people management, rotas, quality assurance, compliance, and operational performance, while working closely with the CEO on risk, improvement priorities, and service development.

The Service Manager holds day-to-day accountability for operational delivery, quality, staffing - working in partnership with the CEO on strategic and organisational risk. They will also deputise for the CEO when they are on leave.

This role requires someone who can work with a high degree of autonomy, make sound judgements under pressure, and establish strong operational grip quickly (with an agreed 30/60/90 day plan).

Why join us now?

A senior role with real autonomy– trusted to lead operations and make decisions

A moment of change – new leadership, renewed ambition, and scope to do things better

The chance to shape systems and culture – not just inherit them

Visibleimpact – your leadership directly affects the lives of vulnerable young people

A values-ledorganisation – focused on dignity, accountability, and quality

About Us

Open Door Scotland is a youth homelessness charity supporting young people aged 16–25 who are at risk of, or experiencing, homelessness. Many of the young people we work with are care experienced, face significant challenges relating to mental health, social isolation, and access to education, training, and employment.

We provide accommodation alongside practical, emotional, and developmental support that enables young people to stabilise their lives and move towards independence.

Our Ambition

We are focused on strengthening our foundations so we can grow responsibly and sustain our impact. This means clear strategy, strong leadership, effective risk management, and robust governance. Non-Executive Directors are essential to delivering this ambition.

The Non-Executive Director Role

Non-Executive Directors are collectively-responsible for the governance and strategic direction of Open Door

Scotland. This is a role of responsibility and trust, with legal duties and accountability for the organisation’s financial

health, compliance, and long-term sustainability.

Non-Executive Directors do not manage day-to-day operations. Instead, they provide oversight, constructive

challenge, and support to the CEO and senior leadership, ensuring the organisation is well run, values-led, and focused on its charitable objectives.

We are looking for Non-Executive Directors who will prepare well, contribute constructively, and engage

actively in board discussions and decision-making.