CashBack Connections supports young people (aged 10-16) across deprived areas of Lanarkshire who are at risk of involvement in antisocial behaviour/offending by providing one-to-one and group befriending/mentoring opportunities. The project aims to guide young people away from negative influences and towards positive pathways of their choosing, while also supporting families facing challenges such as poverty, poor mental health, or substance misuse.

Young people will take part in activities that interest them, helping them to gain new experiences, develop skills, build confidence, and (importantly) have fun. Alongside developing trusting relationships with volunteers and peers, the project will reduce isolation, improve wellbeing, and strengthen community connections. Where appropriate, families will also be offered support to address barriers affecting a young person’s progress.

With the delivery of the project about to begin, COVEY is now seeking a compassionate, skilled and proactive CashBack Connections Coordinator to lead the delivery of the project.

The CashBack Connections Coordinator will develop and deliver a blend of group support and one-to-one befriending and mentoring support, using a relationship-based and trauma-informed approach to build trust, strengthen resilience and promote positive engagement.

They will work closely with Service Managers, Family Support Workers, Volunteers and Group Facilitators to ensure safe, effective and high-quality delivery that aims to reduce the risk of antisocial behaviour/offending, helping young people to realise their potential and move towards education/training or employment.

A key part of the role will involve coordinating and supporting Volunteers and Group Facilitators, maintaining strong safeguarding practice and ensuring all activity is impactful and aligned with COVEY’s values. For young people with more complex needs, the Coordinator will collaborate with COVEY’s Family Support team to provide integrated, whole-family interventions, including more intensive support during periods of heightened risk or early intervention to prevent escalation.

As this is a new project, the role offers an exciting opportunity to bring fresh ideas, shape the development of CashBack Connections and directly influence the positive outcomes we aim to achieve for disadvantaged young people and their families.

What we offer

We offer a rewarding role with the opportunity to develop your skills and future career in an enriching environment with the following benefits:

• 6% employer pension contribution
• 22 days A/L (rising to up to 27 days) and 10 public holidays.
• One special leave day to celebrate your birthday
• Flexible working
• HSF Health plan (including dental, optical, physio claim back, personal accident coverage, GP, mental health counselling, legal support, and discounts for gym, cinema, and shopping)
• Quarterly staff wellbeing activities
• Access to ScotWest Credit Union (loans, mortgages, and savings accounts)
• Access to learning and development opportunities

Community Volunteers Enabling You (COVEY) has been a lifeline for children, young people, and families across Lanarkshire since 1992. We provide 1-1 and group-based befriending, entoring, and family support services tailored to those who need it most. Our mission is to help children, young people and families become more resilient, safe, and better equipped to reach their full potential.

This role will play a central part in delivering high-quality volunteer engagement across COVEY. You will support the recruitment, onboarding, training and ongoing experience of volunteer befrienders, mentors and parent/carer volunteers, helping to build a confident, motivated and well-supported volunteer community.

Working closely with the Volunteer Engagement Manager, you will ensure volunteers receive excellent communication, meaningful recognition and a positive journey throughout their time with COVEY. You’ll also help maintain accurate volunteer data, support the development of training and engagement activities, and contribute to the smooth running of our volunteer systems and processes

What we’re looking for

• Experience supporting volunteer recruitment, onboarding or engagement, ideally within mentoring, befriending, family support or similar services.

• Strong relationship-building skills, with the ability to create warm, positive and professional connections.

• Confident communication skills, including delivering presentations or training to groups.

• Experience organising events, celebrations or engagement activities.

• Ability to maintain accurate records and use digital systems confidently (experience with CRM systems such as Salesforce is an advantage).

• Strong organisational skills, with the ability to manage competing priorities and maintain attention to detail.

• Understanding of safeguarding, confidentiality and GDPR in relation to volunteer work.

• A proactive, people-centred approach and a genuine commitment to supporting volunteers to thrive.

What We Offer

We offer a rewarding and fulfilling role with the opportunity to develop your skills and career in an enriching environment. Our benefits package includes:

• 6% employer pension contribution

• 22 days A/L (rising to up to 27 days) and 10 public holidays.

• One special leave day to celebrate your birthday

• Flexible working

• HSF Health plan (including dental, optical, physio claim back, personal accidentcoverage, GP, mental health counselling, legal support, and discounts for gym, cinema, and shopping)

• Quarterly staff wellbeing activities

• Access to ScotWest Credit Union (loans, mortgages, and savings accounts)

• Access to learning and development opportunities