We are looking for a Systems Lead who combines strong technical skills with an ability to listen, understand and work alongside colleagues across the organisation. You will translate what people need into clear, practical digital solutions that support our child centred and relational approach.

You will be part of a supportive, compassionate organisation that places children at the centre of everything we do. You will have the opportunity to shape systems that directly contribute to better experiences for families and better evidence of the life‑changing work our teams carry out every day.

About the role

• Lead the management and development of Microsoft Dynamics 365 and support confident use of Microsoft 365 apps.
• Work with teams across Children First to understand what would make their work easier, then help shape system improvements that reflect real practice.
• Support colleagues with clear guidance, training and resources.
• Ensure our systems produce high quality information so we can evidence the difference our work makes.
• Co‑ordinate development sprints, manage release cycles and collaborate with external partners.

About you

• Strong experience managing and improving digital systems, ideally Microsoft Dynamics 365.
• Able to turn real needs into thoughtful workflows, automation and system changes.
• Confident working with a range of colleagues and external partners.
• Highly organised, attentive to detail and committed to data protection.
• Aligned with our values and motivated to support child centred practice.

The selection process will include seeking PVG Scheme/Disclosure information.

This is an exciting opportunity to be part of our West Central Services to positively impact on the lives of children, young people and their families, building empowering relationships to address the various, often complex challenges they face. These are innovative services, working alongside children and their families within communities across West Central Services providing whole family support which is easily accessible and non-stigmatising. We listen and learn from children and families to develop the service alongside our partners.

We adopt a relational and restorative approach which helps families to strengthen relationships and reduce emotional distress. We invest in reflective and trauma-sensitive practice which guides workers to develop a relationship with family members characterised by trust, respect, honesty, compassion and an open communication, placing the voice of children, young people and their families at the centre of the support.

Our main Children First base is in Glasgow, but as a key member of our wider leadership team across Glasgow, Inverclyde, South Lanarkshire and Renfrewshire, you will oversee a range of services and some travel would be expected across these areas.

In this position you will play a crucial role in the on-going learning and development of the service and contribute to how we continue to best meet the needs of families across Glasgow and our other services/areas. Building relationships and the ability to communicate effectively internally as well as with external partners and agencies is at the heart of everything you will do.

You should have experience of working in a leadership capacity; of offering reflective support and/or supervision to a team of volunteers/staff/students and able to confidently respond to and manage risk.

Families are facing increasing challenges which makes this is a demanding role requiring tenacity, commitment and flexibility. No two days are the same!

If you have a passion for working alongside families, have experience of keeping children safe, are committed to restorative approaches, and have a professional qualification in a relevant area such as Social Work, Teaching or equivalent in Child Care/Social Care or related area, accredited counselling qualification, or other relevant qualification at SCQF level 9 or higher, then we want to hear from you. Nb- Please see related documents, for full description of qualification requirements.

Base

We currently have a community base in the Pollok area of the southside of Glasgow. The role involves meeting partners and familiesin their local communities in Glasgow and our other services/areas. Due to the needs of the service, this is a fully office/community-based role.

Wellbeing

Your wellbeing is important to us; we will support you to work in a way that gets the job done but maintains a healthy work life balance. We will provide connection with the rest of the organisation including regular support from the local Service Manager and Assistant Director.

Salary, Conditions, Pension & Benefits

We will offer you a competitive salary, generous annual leave entitlement (40 days inclusive of 7 public holidays, pro rata), flexible working opportunities and a contributory pension scheme.

We also provide additional comprehensive benefits including cycle to work scheme; access to a credit union and a cash health care plan-including an Employee Assistance Programme (EAP)

Further Information

This a permanent role of 35 hours a week, to be worked flexibly, including some weekends/evenings.