The energy crisis, rising energy prices and climate change continue to affect households across rural Scotland. We have an exciting opportunity for a motivated individual to join the Home Energy Scotland Highlands & Islands team, providing advice and support to householders across the Western Isles.

As a Home Energy Officer, you will deliver clear, independent and impartial advice on energy efficiency, renewable technologies and affordable warmth, helping people reduce energy costs and carbon emissions while keeping their homes warm.

You will be an excellent communicator with good numeracy skills and an understanding of domestic energy use. The role requires occasional travel, including overnight stays, and the ability to work both independently and as part of a team.

If you are passionate about low-carbon living and supporting local communities, we would love to hear from you. Full training will be provided.

To be eligible for this role, you must live within the Western Isles (Na h-Eileanan Siar) local authority area.

About us

Changeworks is a great place to work. We hold Investors in People Platinum accreditation (something only a few organisations in Scotland have), and we were nominated for employer of the year by the Edinburgh Chamber of Commerce this year. Our staff overwhelmingly would recommend us as an employer too.

The Climate Emergency has resulted in ambitious national targets to reduce carbon emissions from the built environment and reduce rates of fuel poverty. This has driven a significant increase in the number of pilot and large-scale interventions delivered by Changeworks and external organisations in this area. These include area-based domestic energy efficiency retrofit and decarbonisation projects and programmes.

We are a growing organisation, and this role is crucial to the delivery of our ambitious objectives. We want to decarbonise homes in Scotland on a massive scale, and that needs talented individuals like you to help us deliver on our objectives. You’ll receive full training plus coaching and mentoring.

We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

At Changeworks, we welcome and encourage applications from everyone.

Are you looking for a rewarding career with hybrid working and opportunities to develop? One where you make a real difference to people’s lives while also helping to tackle the climate change emergency? Then why not become an Energy Advisor employed by Changeworks, Scotland’s leading environmental charity delivering solutions for low carbon living?

We are looking for enthusiastic and talented individuals to help us deliver the vital Home Energy Scotland advice service in the Highlands and Islands. You’ll be the first point of call for householders who need free and impartial advice about how they can lower their bills and reduce their environmental impact. You will have experience engaging with customers and your excellent communication skills will help you support householders and relay technical information to a non-technical audience.

Home Energy Scotland is a free, impartial advice service funded by the Scottish Government and managed by the Energy Saving Trust. Changeworks has been involved in delivering the service for 17 years, and currently manages advice centres in the Highlands and Islands and South East of Scotland.

We provide high quality advice and information on topics including energy efficiency in the home, renewable technologies and saving water. We also support many people who are living in fuel poverty and refer householders to grants and funding to keep their homes warmer for less. Along with the satisfaction of helping people on a daily basis, you’ll also be joining an organisation consistently rated as a fantastic place to work.

The ideal candidate and the role

We're looking for someone who is passionate about helping people and confident communicating with a wide range of customers. As an Energy Advisor, you'll provide high-quality, personalised advice that helps customers understand their options, take action and make positive changes to their energy use.

You will join a supportive team of customer-focused advisors in a fast-paced environment. The role involves handling inbound enquiries and making outbound calls to existing customers. An interest in energy, sustainability or the environment would be an advantage, but it isn't essential as full training will be provided. You will require good IT skills and have a stable internet connection.

As the Home Energy Scotland Highlands & Islands Advice Centre, we support customers across Argyll & Bute, Highland, Na h-Eileanan Siar (Western Isles), Orkney and Shetland. To be eligible for this role, you must live within one of these local authority areas.

In return you can expect

We will start to grow your knowledge of our services and energy efficiency straight away. The Energy Advisor induction programme includes working towards the City and Guilds Energy Awareness in the Home qualification. We will support the successful applicants with ongoing coaching, mentoring and development.

About us

Changeworks is a great place to work. We hold Investors in People Platinum accreditation (something only a few organisations in Scotland have), and we were nominated for employer of the year by the Edinburgh Chamber of Commerce this year. Our staff overwhelmingly would recommend us as an employer too.

The Climate Emergency has resulted in ambitious national targets to reduce carbon emissions from the built environment and reduce rates of fuel poverty. This has driven a significant increase in the number of pilot and large-scale interventions delivered by Changeworks and external organisations in this area. These include area-based domestic energy efficiency retrofit and decarbonisation projects and programmes.

We are a growing organisation, and this role is crucial to the delivery of our ambitious objectives. We want to decarbonise homes in Scotland on a massive scale, and that needs talented individuals like you to help us deliver on our objectives. You’ll receive full training plus coaching and mentoring.

We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

At Changeworks, we welcome and encourage applications from everyone.

Are you passionate about providing excellent service and supporting customers to have smooth journeys? Do you want to be part of a leading Scottish environmental charity delivering solutions for low carbon living? We are looking for an enthusiastic individual to join our growing team as a Household Support Officer, supporting the delivery of energy efficiency upgrade projects across Scotland.

As Household Support Officer, you will assist householders who are having energy efficiency upgrades installed in their homes. From explaining the steps involved to resolving any complaints, your role will be to work with a range of stakeholders to ensure that householders receive excellent service throughout. You’ll have the ability to resolve problems, implement lessons learned and work across the team to support our range of projects. Ideally, you’ll have knowledge of the environmental sector, however having an excellent track record in customer service is really the key to this role.

You will be engaging with householders over the phone, by email and in person, in their homes and at events. The ability to travel to different sites across Scotland is an essential. The role will require occasional driving of fleet vehicles to attend sites throughout the South East of Scotland. If you do not currently have a full driver’s licence, in your application please highlight how you would achieve this.

Your nearest office will be in Edinburgh, and we encourage people to meet with colleagues regularly. We offer flexible working patterns to support your life outside work, with part time hours available (at a minimum of 21 hours per week).

About us

Changeworks is a great place to work. We hold Investors in People Platinum accreditation (something only a few organisations in Scotland have), and we were nominated for employer of the year by the Edinburgh Chamber of Commerce this year. Our staff overwhelmingly would recommend us as an employer too.

The Climate Emergency has resulted in ambitious national targets to reduce carbon emissions from the built environment and reduce rates of fuel poverty. This has driven a significant increase in the number of pilot and large-scale interventions delivered by Changeworks and external organisations in this area. These include area-based domestic energy efficiency retrofit and decarbonisation projects and programmes.

We are a growing organisation, and this role is crucial to the delivery of our ambitious objectives. We want to decarbonise homes in Scotland on a massive scale, and that needs talented individuals like you to help us deliver on our objectives. You’ll receive full training plus coaching and mentoring.

We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

At Changeworks, we welcome and encourage applications from everyone.