Carers of East Lothian is a values driven local charity making a real impact in the community supporting adults who care for family and friends. We have an excellent reputation, recently gaining recognition through the Carers Trust ‘Excellence for Carers’ Award and have recently secured the contract to deliver adult carer services across East Lothian for an initial two-year period and a total period of up to six years, to 2031. We are a Carer Positive Exemplary employer, as well as being Disability Confident Committed and a Living Wage employer.

Key Responsibilities:

• Welcoming visitors and responding to enquiries by phone, email and in person
• Managing referrals, correspondence, messages and office information
• Maintaining accurate client records and supporting updates to our database
• Booking carer clinic appointments (including Power of Attorney and Legal Advice sessions)
• Producing welcome letters and information packs
• Providing support for events, workshops and the Available Carer Support Worker (ACSW) rota
• Assisting with day to day finance administration and processing approved grants
• Supporting staff, volunteers and the Board when required
• Ensuring compliance with GDPR, data protection and CoEL policies

What We’re Looking For:

• Organised, friendly and proactive administrator who thrives in a varied role.
• Able to adapt and re-prioritise in a busy office environment
• Confident in learning new system and skills within a set timeframe
• Excellent communication, listening and organisational skills.
• Confident working independently and collaboratively
• Commitment to equality, confidentiality and carer empowerment

Carers of East Lothian is a values driven local charity making a real impact in the community supporting adults who care for family and friends. We have an excellent reputation, recently gaining recognition through the Carers Trust ‘Excellence for Carers’ Award and have recently secured the contract to deliver adult carer services across East Lothian for an initial two-year period and a total period of up to six years, to 2031. We are a Carer Positive Exemplary employer, as well as being Disability Confident Committed and a Living Wage employer.

Key Responsibilities:

• Lead and supervise Carer Support Workers and the Welfare Rights Coordinator.
• Support staff to manage caseloads effectively and provide guidance on complex cases.
• Triage new referrals and prioritise carers most in need.
• Allocate caseloads and monitor workload across the team.
• Support staff development through training, mentoring, and continuous improvement.
• Monitor and audit case files to ensure accuracy, timeliness, and compliance with safeguarding and data protection standards.
• Implement quality assurance processes and address gaps in service delivery.
• Ensure adherence to organisational policies and best practice guidelines.
• Represent carers’ needs in local and national forums.
• Track team performance against KPIs and service targets.
• Produce reports on caseload management, service outcomes, and team effectiveness.
• Identify trends and recommend service improvements.
• Ensure staff follow HR policies and organisational guidelines.
• Build strong relationships with health, social care, and voluntary sector partners.
• Represent the organisation at meetings and advocate for carers.
• Contribute to service improvement projects and strategic planning.
• Work closely with the Innovation & Improvement Manager to promote best practice.
• Ensure accurate and timely recording for monitoring, evaluation and reporting.
• Maintain high standards of confidentiality and data protection.
• Follow CoEL policies including safeguarding and lone working.
• Participate in staff meetings and organisational development activities.

Help Shape the Future for Unpaid Carers in East Lothian.

Are you passionate about supporting unpaid carers and making a lasting difference in your community?

Would you like to use your skills, insight and experience to help a local charity grow, strengthen and thrive?

Carers of East Lothian has been championing unpaid carers since 1996 — and as we celebrate 30 years of making a difference, we’re just getting started.

As a leading third sector organisation, we support, empower and amplify the voices of unpaid carers across East Lothian. With demand for our services growing and an ambitious new 5-year strategy launching, there’s never been a more exciting time to get involved.

Join our Board and help shape the next chapter of our journey — your experience, insight and passion could make a real difference.

Why Join Our Board?

As a Trustee, you’ll play a vital role in shaping the future of our charity. Working collaboratively with fellow Board members, you will provide strategic leadership, governance and oversight to ensure we remain true to our mission and values.

You will:

• Help shape and influence our long-term vision and strategy
• Contribute to meaningful discussions at Board meetings
• Ensure strong governance and compliance with legal responsibilities
• Oversee financial sustainability and organisational resilience
• Support and constructively challenge senior staff and volunteers
• Act as an ambassador, championing our work and building partnerships

This is a rewarding opportunity to make a tangible impact in your community, develop your leadership skills, and gain valuable experience in charity governance. Previous Board experience is not necessary.

Who We are Looking For?

• An individual with commitment to the mission, vision, values and objectives of the charity
• Strong interpersonal and communication skills, with the ability to work effectively as part of a team
• Integrity and sound judgement
• Think and apply knowledge creatively and strategically
• Experience of or an understanding of the demands on unpaid carers

We welcome applications from people of all backgrounds and experiences. We are especially keen to hear from individuals who can bring diverse perspectives or lived experience connected to unpaid caring.

While we would particularly value skills in finance, law, fundraising, communications, or HR, enthusiasm, commitment and a genuine belief in our mission are just as important.

If you want to help create a stronger future for unpaid carers in East Lothian, we’d love to hear from you.