CoEL is seeking a confident, friendly all-rounder who enjoys people and variety. You will be a resourceful and organised person ready to join a small administration team at Carers of East Lothian. You will help to support unpaid carers and professionals with accessing the information and support they need.

What you’ll be doing

• Answering our central telephone line, welcoming visitors and responding to enquiries.
• Listening, gathering key information, registering carers and processing referrals.
• Managing our shared inbox, maintaining accurate records in CharityLog and helping with appointments, events and day-to-day office administration.
• Working closely with our experienced Admin Officer to maintain the smooth running of our office.

What you’ll bring

• Excellent communication and listening skills, warmth, confidence and empathy.
• Strong organisational skills, attention to detail and adapt when priorities change.
• A proactive, curious approach, happy to ask questions, find answers and solve problems.
• Good Microsoft 365 skills, especially Outlook, Word and Excel, plus enthusiasm for learning new systems.
• Comfortably in your ability to work autonomously, whilst being a strong team player.

You do not need previous experience working with carers. We provide training on our services, referral pathways and systems. You’ll focus on the administration role first, with routine finance duties introduced gradually after probation, with support.

Carers of East Lothian is a values driven local charity making a real impact in the community supporting adults who care for family and friends. We have an excellent reputation, gaining recognition through the Carers Trust ‘Excellence for Carers’ Award and have secured the contract to deliver adult carer services across East Lothian for an initial two-year period and a total period of up to six years, to 2031. We are a Carer Positive Exemplary employer, Disability Confident Committed and a Living Wage employer. We are currently recruiting for the following opportunity:

Key Responsibilities:

• Re-establish, champion and promote Respitality as a valued part of Carers of East Lothian’s short breaks offer.

• Build relationships with local hospitality, tourism and leisure businesses, approaching at least one new business each month to secure donated breaks.

• Work with carers to understand their circumstances, preferences and support needs; match them with suitable local or national breaks and assist with bookings, donor communication and referrals where required.

• Develop partnership working with East Lothian Young Carer Service and colleagues to extend appropriate opportunities to young carers and families and, where helpful, combine breaks with other grants.

• Maintain accurate records of enquiries, donations, matches, outcomes, feedback and impact, and provide regular statistics and progress updates for funders and stakeholders.

• Ensure delivery complies with GDPR, confidentiality, safeguarding procedures and organisational policies.

• Contribute to the Respitality Delivery Network, maintain contact with Shared Care Scotland, and support related carer-friendly initiatives including Carer ID Card, Carer Positive and Think Carer training.

• Undertake other reasonable operational duties consistent with the purpose and level of the post.

Flexible working arrangements and 6% matched pension.

If this sounds like the kind of meaningful, varied and enjoyable role you are looking for, please apply and tell us how your skills, experience and enthusiasm would help us develop Respitality for carers in East Lothian.