The Citizens Advice Service was first established in Edinburgh in 1939. Over the years it has grown to deliver services from 4 main Bureaux (Dundas Street, Leith, Muirhouse and Portobello) and over 20 project/outreach locations across the capital. In 2007 the separate Bureaux merged to form Citizens Advice Edinburgh (CAE, Charity Number SC038195).

Through a team of core and project staff and over 120 highly trained and committed volunteers, CAE provides a free, confidential, independent and impartial service to the citizens of Edinburgh on a wide range of issues including:

• Debt and money

• Welfare Rights

• Consumer issues

• Immigration

• Employment and workforce problems

• Housing

• Relationship and family issues

• Discrimination

• Health services

• Legal rights & responsibilities

The charity is a trusted and well-respected organisation. It enjoys high levels of client satisfaction, and the excellence of its training programme is widely recognised. Its volunteer workforce and paid staff are fully committed and

strive, with limited resources, to provide the advice sought by thousands of clients each year.

For a full overview of all our services and current work, please visit the Citizens Advice Edinburgh website.

Job Description

The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, to assist people to deal with

issues affecting their health and wellbeing and to provide advice and support to those wishing to give feedback or comments, or to raise concerns or complaints about NHS care received.

Purpose of the Post:

Patient Advisers will work with the Citizens Advice bureau/x in their local health board area and will also contribute to services provided throughout Scotland via a national PASS telephone advice line and by email and webchat via a national PASS website. The Patient Adviser will provide direct advice and information to clients; support bureaux volunteers to deliver information and advice relevant to the service; produce performance and monitoring reports; assist with the marketing and promotion of the service; and liaise with external organisations in order to maximise the efficiency and effectiveness of PASS.

For more information please download the Job Description below.

About Thrive Early:

Citizens Advice Scotland, Home-Start UK, and Save the Children UK are working in partnership to deliver Thrive Early, a programme aligned with the Scottish Government's Tackling Child Poverty Delivery Plan.

The aim of Thrive Early is to prevent and mitigate the impacts of poverty for families with children under five years of age by providing integrated, whole family support within local communities.

The project addresses the root causes and effects of poverty by improving families' financial wellbeing, emotional resilience, social connections, and access to services. Families receive practical and emotional support from Home-Start, alongside expert financial, welfare, and holistic advice from Citizens Advice. Support is tailored to individual family needs and provided for as long as required.

A key feature of Thrive Early is its commitment to embedding the voices and experiences of families into both service development and wider systems change. This work is led by Save the Children UK, ensuring that lived experience drives continuous improvement and informs national policy and practice.

Job purpose:

The Thrive Early Family Adviser role combines elements of a Generalist Adviser and Caseworker, delivering seamless, holistic support to families in close partnership with Home-Start colleagues and other project partners. The role focuses on building trusted relationships with families who may be experiencing significant barriers to engaging with advice services. Many families supported through Thrive Early may not feel ready or able to access traditional advice channels. As a result, establishing trust, confidence, and sustained engagement is a critical part of the role. Family Advisers work with families over the medium to long term, providing tailored advice, advocacy, and practical support to help them move towards greater financial security and wellbeing. The postholder will also work collaboratively with Save the Children UK to support family participation activities and ensure that lived experience informs service improvement and project learning.

This is an excellent opportunity to join one of the cities leading charities and make a substantial contribution to your local community. Competitive salaries and a 7% Employers Pension Contribution are among the many benefits of joining this fantastic organisation. If you are looking for a new opportunity, full details are included in the role descriptions. For an informal discussion about any of the roles, please contact Benjamin Napier, Chief Executive on 07840770563 or by email at bejaminnapier@cabedinburgh.org.uk