We are looking for a motivated Housing Assistant to join our Tenancy Sustainment team.

About the Role

Albyn Housing Society is looking for a dedicated and knowledgeable Housing Assistant to join our team.

As a Housing Assistant you will be expected to deliver a high level of frontline customer services in all aspects of our day-to-day operation to ensure organisational aims, objectives and performance standards are met or exceeded in accordance with legislation, policy and procedures.

You will support Housing Officers in delivery of tenancy sustainment services to customers with a wide range of matters that impact on their ability to sustain their tenancy, such as benefits, energy, adaptations, mental health, substance misuse and isolation.

You will be required to operate in a function-based specialism but have excellent general all round housing management capabilities.

We are looking for professional, calm and confident individual who exemplifies the behaviours and values of Albyn Housing Group.

We’re looking for someone with…

• The ability to plan, prioritise and manage your time, workload and competing demands to exceed targets and meet deadlines.
• Experience of dealing with challenging situations with resilience, flexibility, and confidence in an appropriate manner.
• Experience of working in administration in a customer focused environment.
• Excellent communication and interpersonal skills – with the ability to adapt communication, both written and verbal dependent on purpose and needs of the audience.
• Good ICT and data input skills within bespoke and Microsoft 365 packages.

About Albyn Housing Society

Albyn Housing Society is a progressive organization with a commitment to providing high-quality, affordable homes across the Highlands. We are proud of our customer-first approach and are always looking for innovative ways to deliver value for money. Our values—Being Caring, Being Professional, and Being Adaptable—are at the heart of everything we do. As a Housing Assistant, you’ll play a crucial role in shaping the future of our property services while ensuring the safety and satisfaction of our tenants.

Alternative Job Titles you may have had are: Housing Administrator, Housing Coordinator, Tenant Support Assistant, Housing Options Assistant, Administrative Assistant.

What we are Offering:

We value our employees and offer many benefits including but not limited to:

• Hybrid working – ‘Hub, Home & Roam’
• Enhanced annual leave entitlement
• Development and training opportunities
• Flexible working hours
• Day one sick pay
• Employee benefit discount scheme
• Company pension scheme
• Access to an employee assistance program available 24/7
• Family friendly policies