Edinburgh Napier Students’ Association (ENSA) exists to enable students to make the most of their university experience. We do this by representing, supporting and developing Edinburgh Napier students to be successful in their studies; to try out new things; to engage in, and contribute to, university life; to be healthy and happy; to bring about positive change; and to have fun.

Our Advice service provides independent, impartial, non-judgmental and confidential advice to all Edinburgh Napier University students on University procedures, student funding and housing rights. We aim to empower students to redress their situation, supporting them through their time at University and providing advocacy from time to time. The service is available to students in person, phone, MS Teams and email.

We are looking for a real people-person to join our team – someone who is organised, articulate and empathetic to provide high-quality, professional, student-focused advice and guidance. The role involves supporting students who may be in challenging emotional circumstances and guiding students to a successful student experience.

Key Responsibilities:

• Provide 1:1 advice for students - listening to their needs, assessing individual circumstances and providing guidance in response to their needs.
• Manage caseloads from initial contact to exit and ensure records are accurate and up-to-date.
• Develop and maintain partnerships with staff at Edinburgh Napier University, and external organisations, for the benefit of students.
• Work with the Advice team and wider ENSA Team to support activities that promote student wellbeing and resilience.

The main role and responsibilities may change from time to time and the post holder is required to undertake any additional duties as deemed appropriate.

Please see the Job Description and Person Specification PDF for more information.