The Advice Place is a free, professional, impartial and confidential advice service for students at the University of Edinburgh, operated by Edinburgh University Students’ Association. The service deals with a wide variety of topics (finance, accommodation, academic and personal issues) and provides basic information as well as more complex casework advice, advocacy and support.

The role of Deputy Manager is to ensure effective service delivery on a day-to-day basis and to act as a clear point of responsibility and decision making for the team and to represent the service in external and cross departmental working in clear areas of responsibility and as delegated by the Advice Place Manager.

You will line manage our Frontline Advice team and our Academic Caseworker. You will support the team to deliver a consistent and high standard of service to students. You will support the frontline team to deliver initial service responses in line with our service delivery plan.

Alongside this you will have a caseload of specialist cases, providing support and advice to individual students on a range of issues. This will involve advocacy and representation for students at University meetings and in navigating university policies and processes. You will offer practical support to students in very challenging emotional circumstances, always operating in the best interests of the student.

You will manage the delivery of our volunteer programme, recruiting, training and supporting a team of advice volunteers to provide customer service, information and frontline advice to students.

You will coordinate our outreach activities, arranging for staff or volunteers to attend events, run information stalls and promote the work of the service

The role is predominantly in-person/on site at our main Potterrow office on central campus and occasionally at our King’s Buildings campus office. Some home working can be accommodated when service demand allows.