Current vacancies

Caseworker for Jenny Gilruth MSP

  • Full time
  • £27,252 – £33,456
  • Constituency office in Markinch, with occasional working from home. (Hybrid)
  • Closing 31st May 2024

Jenny Gilruth MSP is looking for a Caseworker to join her team.

Working for a Member of the Scottish Parliament (MSP)

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Responsibilities

  • Supporting with keeping casework up to date and responding to public enquiries.
  • Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
  • Advocating on constituent's behalf with relevant bodies to resolve matters.
  • Reviewing constituent records and documentation in line with casework GDPR requirements.
  • Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.

About You

Requirements

  • Have excellent organisational skills while being flexible in prioritising workloads during busy times.
  • Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.
  • Be patient and sensitive while remaining objective and open minded.
  • Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
  • Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
  • Have a natural interest in helping people with a curiosity to probe for further information where required.
Shortlist
Closed vacancies
This vacancy has now closed

Caseworker for Jenny Gilruth MSP

  • Full time
  • £25,539 – £31,555
  • Home based - Markinch
  • Closing 17th November 2023

Jenny Gilruth MSP is looking for a Caseworker to join her team.

Working for a Member of the Scottish Parliament (MSP)

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties.

You will work as part of a small team, to support constituents across the Mid Fife and Glenrothes constituency. You must be able to relate well to people with good written and verbal communication skills. A knowledge of the Mid Fife and Glenrothes constituency would be desirable, although it is not essential.

Responsibilities

  • Supporting with keeping casework up to date and responding to public enquiries.
  • Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
  • Advocating on constituent's behalf with relevant bodies to resolve matters.
  • Reviewing constituent records and documentation in line with casework GDPR requirements.
  • Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.
  • Following all mainstream and social media outlets to capture relevant developments as they happen.
  • Maintaining information systems to support communications.
  • Liaising with local press contacts on a supervised basis.

About You

Requirements

  • Have excellent organisational skills while being flexible in prioritising workloads during busy times.
  • Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.
  • Be patient and sensitive while remaining objective and open minded.
  • Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
  • Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
  • Have a natural interest in helping people with a curiosity to probe for further information where required.
Shortlist
This vacancy has now closed

Caseworker for Jenny Gilruth MSP

  • Full time
  • £23,143 – £28,413
  • Markinch, Fife
  • Closing 4th June 2021

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties.

You will work as part of a small team, to support constituents across the Mid Fife and Glenrothes constituency. You must be able to relate well to people with good written and verbal communication skills. A knowledge of the Mid Fife and Glenrothes constituency would be desirable, although it is not essential.

This is a full-time position at 35 hours a week with occasional weekend or evening work.

Responsibilities

  • Supporting with keeping casework up to date and responding to public enquiries.
    • Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.
    • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
    • Advocating on constituent's behalf with relevant bodies to resolve matters.
  • Reviewing constituent records and documentation in line with casework GDPR requirements.
    • Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.
  • Following all mainstream and social media outlets to capture relevant developments as they happen.
    • Maintaining information systems to support communications.
    • Liaising with local press contacts on a supervised basis.

Requirements

  • Have excellent organisational skills while being flexible in prioritising workloads during busy times.
  • Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.
  • Be patient and sensitive while remaining objective and open minded.
  • Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
  • Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
  • Have a natural interest in helping people with a curiosity to probe for further information where required.
Shortlist